Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my watch”

Helpful Report

Posted 3 years ago

Vostok watches are great! We're happy to have them on the site this year! Thanks for leaving us some comments and supporting the shop!

Posted 3 years ago

“Fantastic selection and service!”

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Posted 3 years ago

Glad to hear it, Kevin! Appreciate the sentiments and support!

Posted 3 years ago

“Great products, prices and excellent customer service!”

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Posted 3 years ago

Thanks, Jeffrey! Nice color choice on the Atlasphere! Appreciate you dropping a note and review!

Posted 3 years ago

“Love the 3 watches I've purchased over the last while, only issue is the lack of tracking on ups due to them recycling numbers but not updating them. I emailed watches.com about it and they were absolutely lovely, Ashley was the name of the support staff I was put in touch with.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Very helpful but tracking did not work. I waited for a week and was told that the watch had been returned to their warehouse. A no hassle refund was issued. I don't think I will be using them again, not because they are not helpful but more because they seem to have issues shipping overseas.”

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Posted 3 years ago

“Excellent selection and great service. I luv the site and will keep shopping there.”

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Posted 3 years ago

“Good site and quite complete”

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Posted 3 years ago

“Great watch great packing a week longer than told for delivery”

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Posted 3 years ago

“It was a beautiful, unique timepiece that my husband loves.”

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Posted 3 years ago

“Easy website navigating, fast shipping, excellent service. New stock with all included items, highly recommend.”

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Posted 3 years ago

“Have contacted you about my watch delivery, got told even tho it was saying delivered to Canada, instead of New Zealand, it would arrive, it hasn't”

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Posted 3 years ago

“Very fancy”

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Posted 3 years ago

“Did not receive the watch. I feel helpless!”

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Posted 3 years ago

“Great watch, not sure how the orange colour will hold out, but it s the colour I picked.”

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Posted 3 years ago

“Very impressed with the new Vostok Europe watch.”

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Posted 3 years ago

“Really good service and extremely fast shipping. Recommended 10/10”

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Posted 3 years ago

“Awesome watch”

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Posted 3 years ago

“My order was sent with signature required, I never got it and because I did not purchase their extra warranty thru Route, they will not give me my money back. I am out over $770 because of this. Anyone can sign for anything and because it was signed, I am out the money. Crappy service!”

Helpful Report

Posted 3 years ago

Hi Glenn, Thank you for your review and feedback. It looks like our customer service team has sent over additional correspondence today. Unfortunately, if you did opt out of package protection, and your shipment was lost or stolen, insurance will not cover a replacement or refund. We do recommend insurance coverage as most couriers will only cover up to $100. If you have additional questions, our team is happy to assist you further.

Posted 3 years ago

“The watch came quickly and looked great. But I instantly saw that it was too big a watch for me. Watches made it possible for me to return it for credit.”

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Posted 3 years ago

Hey Amy! Sorry that watch didn't work out. It's always hard to shop online but we're glad you were able to return it without any issues! Thanks for the support!

Posted 3 years ago

Watches.com is rated 4.4 based on 1,349 reviews