Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice watch Timex always comes through. Looks good and the features are handy”

Helpful Report

Posted 3 years ago

Happy to hear that YOU are happy with the watch! Enjoy and thanks for supporting our business!!

Posted 3 years ago

“Looks good . Got some good compliments Just got it , so a review is a bit soon . But so far so good .👍👍”

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Posted 3 years ago

Thanks Raymond! Keep in touch if you have any issues or need our assistance! Just shoot us a quick email at contact@watches.com

Posted 3 years ago

“Well, first the battery died fist day I had to pay more money for the replacement, then today the pin that holds the clasp fell out. Tottaly unacceptable for a watch that retailed at 250$ to fall apart in 2 weeks and to top it off I sent you an email about the battery on the fist day and nobody got back to me”

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Posted 3 years ago

Hey Brent! Thanks for leaving your feedback! Our team isn't available over the weekend, but it looks like we responded the following day. We haven't received any responses and we're still happy to assist you if the watch is not working properly! Please let us know by contacting our team at contact@watches.com We'll keep an eye out for your response!

Posted 3 years ago

“Excellent app excellent web browser good response to customers”

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Posted 3 years ago

Thanks Eduardo! We appreciate the kind words and feedback. If you ever need help shopping you can also reach us at contact@watches.com

Posted 3 years ago

“Watch arrived very fast and was exactly as described great watch great transaction”

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Posted 3 years ago

Thank you, Harlan. We're always happy when things go smoothly! Reach out anytime you need us: contact@watches.com

Posted 3 years ago

“Great service, good communication and item tracking with fast delivery. Thank you. Highly recommended.”

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Posted 3 years ago

Thanks so much for providing us with additional feedback! Cheers and enjoy your watch!

Posted 3 years ago

“Thank you very much. The shop is clear, the order was transparent and the delivery was fast.”

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Posted 3 years ago

Wonderful! This is exactly how everyone's experience should be!! Appreciate you leaving us some feedback!

Posted 3 years ago

“Great watch. Great price. Great service. Five stars all the way!”

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Posted 3 years ago

Thank you so much Steven! We're always looking to improve and add new things to the site as well. Tell us what you'd like to see more of! Thanks for shopping with us!

Posted 3 years ago

“Watch was as described and shipped quickly.”

Watches.com 5 star review on 1st June 2021

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Posted 3 years ago

Nice! Awesome picture! Thanks for sharing and for supporting our business!

Posted 3 years ago

“Had to pay ekstra to get the goods from the transport company”

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Posted 3 years ago

Thank you for shopping with us! Countries outside the US may apply customs fees and/or VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout (shipping is excluded from these charges and is paid at checkout). We do also list this on the FAQ's page and we are so happy to answer any additional questions! Sorry for the inconvenience and we do appreciate your business!

Posted 3 years ago

“Just what I wanted. Simple, and easy to use. The green background makes the numbers stand out.”

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Posted 3 years ago

“You guys talk a long time to approve the return of the watch I ordered, which was a little frustrating. As soon as I saw it, I knew I didn't want and never even put it on my wrist. (The watch's hands were just too small.)”

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Posted 3 years ago

Hey Andrew! Thanks so much for the feedback! Usually returns are approved within 24 hours. They aren't automatically approved because we have a few brands that are excluded but we'll look into a more automated version. Please let us know if you need anything else and sorry that watch didn't work out!

Posted 3 years ago

“Watches.com should be called Watches.CON. I ordered a watch from them and received it. I was obviously "used" as the box had been opened and the all the plastic that is on a watch, the screen, the sides, and the see-through back were not there. I wrote an email to Watches.CON and they said, "...this is not a mechanical failure." I said, "...the watch was supposed to be brand new not refurbed." I have not heard from them since. I have emailed and called a total of 6 times combined. No one at Watches.CON responded. So, never do business with this company. They take your money and give you the wrong watch, a used watch, a refurbished watch, or no watch at all for your money. I'm not nearly $1,000 for the watch I purchased. They don't care. The money is in their pocket and the watch is not back with the builder for repairs. Only thing is that I had to pay for shipping and will have to pay for whatever is wrong with the watch to have it fixed.”

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Posted 3 years ago

Hey Micah! Sorry to hear about that issue! It doesn't look like we have any emails from your email address. To contact our team you can email contact@watches.com We will also have someone follow up and email you shortly. We'd be happy to help return the watch and provide a pre-paid shipping label! All items should be shipped brand new, never used. So we do apologize for any issues with that order! Please double check and spam or junk folders in case our emails are getting filtered out somehow. You can also call our customer service team at 925-820-4300 We'd be happy to help!

Posted 3 years ago

“Great Experience all around. Would highly recommend.”

Watches.com 5 star review on 31st May 2021

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Posted 3 years ago

“Hallo, ich war heute voller freutiger Erwartung als die Uhr geliefert und ich Sie auspacken konnte. Recht vierlen Dank dafür. Sie erfüllt all meine Erwartungen, Sie sieht gut aus, Sie passt- und trägt sich super, und mit dem Automatic Werk und dem Rotor oben auf dem Ziffernblatt ist Sie ein voller Hingucker, und ein toller Blickfang. Recht vielen, vielen Dank dafür. Hallo, I was full of joy today when the watch ws delivered and I was able to unpack it. Thank you very much for that. Itmeets all of my expectations. She looks good, It fits and wears super, and with the Automatic Movement and the Rotor on top of the dial, it is real eye-catcher, and a great eye-catcher. Thank you very much for that.”

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Posted 3 years ago

“Very good prices excellent delivery time and a great service allround definitely order again thanks to the team”

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Posted 3 years ago

“My watch arrived damaged, but customer service quickly responded and resolved the issue within a week. Very happy with my Archetype Archer! Get a lot of looks and compliments.”

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Posted 3 years ago

“Great service,,”

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Posted 3 years ago

“I'm HAPPY to say I'd been looking for a watch that was not a self wind / elect. Or modern. My husband has one of those metabolisms that stops% starts reverses speeds up or slows down watches..ive bought CHEAP watches and expensive ones and it didn't matter. We put leather, plastic and moleskin behind the watches to keep it off his skin no dice... So after 40 years of marriage and approx. 100 watches we FINALLY have success thanks to YOU.... He is EXTREMELY HAPPY WITH his Marlin Timex and it arrived the day before our ANNIVERSARY AGAIN MANY THANKS... Finally he has no excuse for missing appointments or picking me up late.”

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Posted 3 years ago

“OK but shipping was a hassle”

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Posted 3 years ago

Watches.com is rated 4.4 based on 1,349 reviews