Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch is amazing! Delivered in perfect condition. Well packaged and delivered early!”

Helpful Report

Posted 2 years ago

Thanks for shopping with us, Sean!! Enjoy your new Spinnaker :)

Posted 2 years ago

“It would be 5 stars if the watch I purchased would have been adequately described on the Watches.com web page. I bought an AVI-8 Hawker Hunter Colene Duke chronograph and was quite surprised that the crystal is dark tinted. There is no mention of this tinted crystal on the Watches.com web page and the photos do not reveal this feature. See my photo with the comparison to my other AVI-8 British Legion chronograph.”

Watches.com 4 star review on 9th July 2022

Helpful Report

Posted 2 years ago

Thank you for your feedback, Robert! We'd be happy to pass this along to AVI-8 :)

Posted 2 years ago

“Received a watch that appeared to be a used or returned watch. Did internet review of your company and found another customer complaining about the same thing. Did I get his returned watch?”

Helpful Report

Posted 2 years ago

Hi John! I believe one of our team members has reached out to your regarding your Bertucci! Rest assured, we still have his returned watch at our customer service office, so that's not the one you received. The orders that leave our warehouse are brand new and in their original packaging. However, we'd love to hear more of the issues you've experienced with your order! If you aren't seeing their email, I'd check your spam folder just in case it accidentally slipped in there. Thank you for your business!

Posted 2 years ago

“No problem with ‘Watches’; not completely satisfied with ‘Zinvo’. ‘Watches’ took order and delivered chosen item before expected.”

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Posted 2 years ago

Thanks for shopping with us! We appreciate your business.

Posted 2 years ago

“This is at least my 10th or more purchase from watches.com. In total I have probably bought at least 20 watches from them. Frankly I have lost count as I own over 120 watches. I have been making purchases for many many years all the way back to when they were known as watchismo.com. I have never had any issues with any of my watches and other watch related products that I have purchased. I have always received the items in excellent condition and exactly as described. A highly trusted source for acquiring from your regular type of watch to many cool, unique and limited edition watches at a good price. Great communication with shipping info and follow up. I have never had to think twice before making any purchase from watches.com. Thank you guys and keep up the great work!”

Helpful Report

Posted 2 years ago

Wow, thank you for this wonderful review! We are happy to have you as a loyal customer :)

Posted 2 years ago

“Watches.com -> Very good. Rapid delivery. No complaints. Actual timepiece -> Not quite worth the amount paid”

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Posted 2 years ago

Thank you for your feedback! We appreciate you shopping with us :)

Posted 2 years ago

“Watch looks as good as shown on the site.”

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Posted 2 years ago

Happy to hear you are enjoying your new timepiece! Thanks for shopping with us :)

Posted 2 years ago

“Great selection, great prices, I found the mystery box option to be an amazing concept.”

Helpful Report

Posted 2 years ago

Thanks for shopping with us! Hope you are enjoying that mystery watch!

Posted 2 years ago

“Watch came quickly. Loved the variety.”

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Posted 2 years ago

Thanks for shopping with us!

Posted 2 years ago

“Ordered 3 watches and only 1 arrived. And that one didn't work 😡”

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Posted 2 years ago

Hey James! I'm sorry for the issues you've had with your three orders. I'm happy to see that the third watch arrived finally at the beginning of the month! International shipping is taking a little longer than usual. It does look like a team member gave you return instructions for the Zinvo that wasn't working and they've got the replacement ready for when the team receives your watch back! As for your order that showed delivered but you didn't receive it, it also looks like a team member recommended you file a stolen package claim with the insurance that you purchased, I hope you were able to do that! Feel free to reach out if you have any questions or concerns :)

Posted 2 years ago

“Looks great fits great”

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Posted 2 years ago

Enjoy your new Timex timepieces :)

Posted 2 years ago

“Fast and safe delivery, the watch looks awesome. Tracking of the shipping could be better but maybe that's because I ordered from Canada”

Helpful Report

Posted 2 years ago

So sorry about the tracking issues! We are happy it arrived safely and you are enjoying your new Archetype :)

Posted 2 years ago

“I really like shopping at your website because I have purchased three SiSU watches and really like two of them but never wear the second one because my wrist is way to small and I even went to a watch place to have them remove a link but it's still too big. Unfortunately you don't sell a good band that I can get to replace the original so I'm stuck with having it sit on my dresser. Other than that, I only have good things to say about watches.com”

Watches.com 5 star review on 29th June 2022

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Posted 2 years ago

Thank you for your review and for being a loyal customer! I'm sorry that we are unable to offer a more comfortable band for your SISU, we really wish we had more spare straps to be able to sell!

Posted 2 years ago

“My experience with watches.com was fantastic. There was a slight issue where I received the wrong item but customer service more than made up for it. Super fast replacement. Very friendly staff. Great experience.”

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Posted 2 years ago

Thanks for your review and for shopping with us! We are happy to hear our team was able to correct the issue quickly. Enjoy your Timex!

Posted 2 years ago

“Excellent process from ordering to receiving product and add customer service into the mix.. Beyond star limit I could give, so here's 25 stars.”

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Posted 2 years ago

Thank you so much for shopping with us, Richard! We appreciate your business. Enjoy your SISU :)

Posted 2 years ago

“Very fast shipping and the items are packed securely.”

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Posted 2 years ago

Thanks for your review!

Posted 2 years ago

“i have had issues with this company in the past. but, i have to compliment the service they provided re a purchase i made several months ago. first, they gave me the solution to my issue with the watch. then i didn't follow the advice bc i couldn't see how to apply the very clear instructions bc i'm basically an idiot. anyway i sent the watch to them and they fixed the problem right away and shipped it back to me FREE! thanks Alyssa!”

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Posted 2 years ago

Thanks for shopping with us, Rick!

Posted 2 years ago

“great & quick shipping product out of this world”

Watches.com 5 star review on 27th June 2022

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Posted 2 years ago

Great color choice for your Halograph Tourbillon!! We appreciate your business, Howard. Enjoy!

Posted 2 years ago

“I really like my watch. It's just a little hard to set. Thanks. I'" probably order again.”

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Posted 2 years ago

We appreciate your business, Edward! Feel free to reach out to our customer service team if you ever need assistance with setting your watch :)

Posted 2 years ago

“My only isssue is i think this may be a male watch. Because the way it fits it doesn't bend well. If this is the case could I get a box so I may give to. My son-in-law. But looking into your web site. The other watches have such amazing designs. I love how they are not typical. The watch based on a jet airplane My nephew is a airplane mechanic so i have a feeling I will be getting a fee Christmas gifts from your site. Great creativity. One question i have siezures would you be able to make a metal sleeve for the band that states Inhave seizures? That would be one leas bracelet i would have to wear. With your creative skills i trust inwould like your ideas. Kandy R Garibay”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback, Kandy. Our TMRW watches are considered unisex, but it just depends on the person and how they prefer their watches to look :) Feel free to reach out to our customer service team (contact@watches.com) at any time when Christmas shopping if you need any assistance finding what you are looking for! As for your question regarding seizures, I'd reach out to the specific brand you are looking at and inquire about that through them. They'd be able to assist you :)

Posted 2 years ago

Watches.com is rated 4.4 based on 1,349 reviews