Watchfinder Reviews

Name: Watchfinder
Rating: 1.55

1.6 Rating 103 Reviews

13 %

of reviewers recommend Watchfinder

Company Reviews

Questions

Metrics

1.6

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Watchfinder 1 star review on 20th February 2022

Mr Cooper

Watchfinder 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watchfinder are selling a slightly older version of my Omega for £4799 yet they offered me £1250 for mine! Wow! Absolute greed at it's worst. My watch is 2 year old, been on my wrist probably 5 times. Condition wise you won't find a better one. You'd have to be really desperate to consider selling your watch to this greedy lot”

Helpful Report

Posted 4 years ago

“It is the only company i was dealing with who could not offer the lowest price. The took of 250 pounds of 10k watch. Recommend to buy new watches on the airport.”

Helpful Report

Posted 5 years ago

“Emailed watchfinder to sell my bell & ross. Sent pictures of the watch and warranty card. Watch cost £2850 about 5 months ago but doesn't get much wrist time. Was going to part exchange for an oris diver for £1250. Got an email saying they would offer £1100 to £1300 for a watch that isn't even 6 months old. So basically we will give you a £1250 watch for a watch worth over £2500. Sellers beware. I am totally disgusted at this.”

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Posted 5 years ago

“Watchfinder advertised on tv that they BUY WATCHERS. I attempted to sell them a real good 1st class rokex and they wouldn't offer a price. I believe the advert was misled and they only wanted to sell watchers. I sold my watch to another dealer for a good price and they recently sold it and made £150 profit on it. Well that's watchfinder out of pocket and I wont attempt to sell them another. Complete rubbish company”

Helpful Report

Posted 5 years ago

“The first watch I picked over the internet they said they would hold for me as I was going to London for bit of shopping I booked flights and a day before I go they told me they have sold it ,so I pick another watch and head over after agreeing a price ,when I get there they then tell me the price has went up on the watch by £250 for no reason the sales guy mat who was very helpful was really embarrassed as he was taking instructions from the manager Megan rowley Coates ,who has not got a clue on customer service even when I said for them to do something for me as a gesture she flatly said no not even £50 ,I think watch finder need to review their manager because the lost a sale and future customer Over a couple of pound either this manager has some sort of move going on or its company policy to mislead ....”

Helpful Report

Posted 5 years ago

“Had a 2 month old watch to sell, the offered £1100 to £1200 subject to inspection. When I sent the watch they said that they had revised the estimate to £1000 max but could not say why. The watch was 2 months old and unworn. I was selling it as on reflection it looked too small on my wrist so there was no justification ie damage or marks etc. A company who are dishonourable and get you to send your watch then chip the values thinking we will just except it as it is only a few £100!”

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Posted 5 years ago

“Tried to part exchange my Raymond weil watch for a Omega, sent details including photos serial numbers etc details off identity card but was told that could not give a valuation as not enough information supplied, reading reviews it sounds like I've had a lucky escape!”

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Posted 5 years ago

“Genuine enquirer regarding a watch iv desired for quite some time. I’d left a message for them to get back to me they didn’t......now the watch has gone. Not only had I added the watch to the find for me list they never told me they had it I found the watch through a general random look through their site.....not great at all. The pictures provided where from early sunday morning.....gutted”

Helpful Report

Posted 5 years ago

“Poor service.”

Helpful Report

Posted 5 years ago

“I purchased a watch from Watchfinder four years ago. Still have it and absolutely fine and happy with it and the service received so much so I decided to purchase another. Within 48 hours of purchase a tiny dent was noticed on the bezel. Took it back and was told there was nothing they could do. It had been there when I purchased it and that was it. I could either get a credit note or exchange for another watch. I could not have a refund (did not necessarily want one as I loved the watch). The point I was trying to make to them (unsuccessfully) was that they should have mentioned the dent. When I went back within 48 hours I was told that it was mentioned on the service papers (then why was it not mentioned to me). Apparently the dent could also been seen on the website photo. I did point out that I had not seen it on their website only in the shop. In the shop (on purchase) I was told that if I was not happy with it, I could have a refund within 14 days. However, they failed to add the words "but once you have taken it out of the shop you will only get a credit note or exchange". Customer Service left a rather bad taste in my mouth so will I use them again (no) will I recommend them (no).”

Helpful Report

Posted 5 years ago

“Woeful Customer Service - Bought an IWC Portofino in store and was told I couldn't take it away because it needs to go to the repairer as the date doesn't work! No apology, total waste of my time.”

Helpful Report

Posted 5 years ago

“Watchfinder gave me £2000 for my Tudor Submariner just over two years ago in part exchange for a £5000 Rolex Submariner. I often used to look to see if they were selling it and intrigued as to what price, well I have just seen it on there site for £8950 that's a whopping £6950 profit well done Watchfinder for offering me such a fair price SHAME on you.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“The watch equivalent of westealanycar.com! Totally unrealistic offer 000s under the next organisation I went to. Don’t fall for the marketing and shop around.”

Helpful Report

Posted 5 years ago

“The retail service from Watchfinder is adequate, but DO NOT use this company for a repair unless you need a full watch refurbishment costing hundreds of pounds. Their tactics to get you to do this and face weeks of delays in getting your watch back are underhand and very frustrating. If and when I ever do get my watch back after submitting for a simple strap repair, Watchfinder will not be a retailer with whom I would re-engage under any circumstances.”

Helpful Report

Posted 5 years ago

“After choosing to ring watch finder to place my order the watch arrived the dial was a different colour to the pic so I sent it back and bought a diamond dot dial more £££’s so there was a few calls to and from what I didn’t know was the number the gave me to call was a business rate number which is only there to generate revenue pretty poor for such a “high class company” You asked me to contact you for anti fraud purposes with the business rate number, it’s not about the money I just think it’s a poor show will stick to buying watches from Rolex direct much better experience and no hidden charges, Isn’t earning £6000 on a watch enough obviously not because when you look at your phone bill countless charges there is no reason to have a business rate number”

Helpful Report

Posted 6 years ago

“So incredibly expensive it’s untrue. Extortion is an understatement. Avoid at all costs. Shop around.”

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Posted 6 years ago

“Avoid - Customer service is terrible. So many mistakes made. I won't be coming back.”

Helpful Report

Posted 6 years ago

“I purchased what I thought to be a genuine Cartier blue ballon watch from the Canary Wharf London branch. The watch was sold to me in a Cartier box with the Cartier booklet and certificate which is stamped with the authorised Cartier dealer. I was informed this was a new watch which they had just come in. The watch kept stopping so I brought back to the Canary Wharf store and I was informed I had not wound the watch enough and assured this was the issue. Whilst wearing the watch a screw fell out and I again brought the watch back to the shop. They informed me that they would send it to there watchmakers to have the screw replaced. I emailed as after two weeks heard nothing and was informed they are sending it to Cartier in Switzerland and this will take up to six weeks. Six weeks later I emailed again and was informed the watch has been found to have fake parts in it and would I like a replacement or as I am within my guarantee have my money back. I spoke with the manager and informed her of my concerns of the company selling a fake watch and had the screw not fallen out I would have not been aware and asked how this watch was not picked up on. The manager informed me not all watches go through there full checks so, when The manager asked if I would would like a replacement I said no would you want a replacement when your sold a fake watch and she said no She wouldn’t. please be aware if you purchase anything to have it thoroughly checked.”

Helpful Report

Posted 6 years ago

“Nothing more than a second hand car dealer... Avoid at all costs, very amateurish outfit, take ages to value your watch and then kick in the nuts with a really low value. Best bit took nearly 2 weeks to get the watch back, but they rang me several times asking if I'd changed my mind. Got a great price from Blowers of Hull nearly 2k over the WF valuation. Lots of back feedback out there and believe me it's justified.”

Helpful Report

Posted 6 years ago

Watchfinder is rated 1.6 based on 103 reviews