Name: Watchfinder
Rating: 1.54

“I purchased a watch from Watchfinder four years ago. Still have it and absolutely fine and happy with it and the service received so much so I decided to purchase another. Within 48 hours of purchase a tiny dent was noticed on the bezel. Took it back and was told there was nothing they could do. It had been there when I purchased it and that was it. I could either get a credit note or exchange for another watch. I could not have a refund (did not necessarily want one as I loved the watch). The point I was trying to make to them (unsuccessfully) was that they should have mentioned the dent. When I went back within 48 hours I was told that it was mentioned on the service papers (then why was it not mentioned to me). Apparently the dent could also been seen on the website photo. I did point out that I had not seen it on their website only in the shop. In the shop (on purchase) I was told that if I was not happy with it, I could have a refund within 14 days. However, they failed to add the words "but once you have taken it out of the shop you will only get a credit note or exchange". Customer Service left a rather bad taste in my mouth so will I use them again (no) will I recommend them (no).”

Helpful Report

Posted 5 years ago

“Woeful Customer Service - Bought an IWC Portofino in store and was told I couldn't take it away because it needs to go to the repairer as the date doesn't work! No apology, total waste of my time.”

Helpful Report

Posted 5 years ago

“DON'T sell your watch here unless you don't mind receiving peanuts (they will always offer the lowest estimate after inspection). They sold my tag at over double the price they gave me. I was preparing to buy a couple of Rolex watches here but knowing how much they're ripping sellers off, I've decided to shop elsewhere.”

Helpful Report

Posted 5 years ago

“Watchfinder gave me £2000 for my Tudor Submariner just over two years ago in part exchange for a £5000 Rolex Submariner. I often used to look to see if they were selling it and intrigued as to what price, well I have just seen it on there site for £8950 that's a whopping £6950 profit well done Watchfinder for offering me such a fair price SHAME on you.”

Helpful Report

Posted 5 years ago

“Watchfinder gave me £2000 for my Tudor Submariner just over two years ago in part exchange for a £5000 Rolex Submariner. I often used to look to see if they were selling it and intrigued as to what price, well I have just seen it on there site for £8950 that's a whopping £6950 profit well done Watchfinder for offering me such a fair price SHAME on you.”

Helpful Report

Posted 5 years ago

“My Dior watch came and looked like brand new, have been so pleased with it would buy another through them 5 star rating”

Helpful Report

Posted 5 years ago

“The watch equivalent of westealanycar.com! Totally unrealistic offer 000s under the next organisation I went to. Don’t fall for the marketing and shop around.”

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Posted 5 years ago

“The retail service from Watchfinder is adequate, but DO NOT use this company for a repair unless you need a full watch refurbishment costing hundreds of pounds. Their tactics to get you to do this and face weeks of delays in getting your watch back are underhand and very frustrating. If and when I ever do get my watch back after submitting for a simple strap repair, Watchfinder will not be a retailer with whom I would re-engage under any circumstances.”

Helpful Report

Posted 5 years ago

“Would like to mention Rihanna at the Birmingham Bullring branch, she was excellent and deserves a BIG thank you. My partner bought a Cartier and from seeing it online to collecting instore was seamless! Will recommend to friends and family for sure.”

Helpful Report

Posted 5 years ago

“I enjoyed buying a Cartier La Dona from the Royal Exchange branch, saddened to see these negative reviews. My experience was very positive! considering buying another Cartier from them actually. I would not hesitate to buy from them again and given I know their competition in London at least, there is nobody I would rather buy from.”

Helpful Report

Posted 5 years ago

“After choosing to ring watch finder to place my order the watch arrived the dial was a different colour to the pic so I sent it back and bought a diamond dot dial more £££’s so there was a few calls to and from what I didn’t know was the number the gave me to call was a business rate number which is only there to generate revenue pretty poor for such a “high class company” You asked me to contact you for anti fraud purposes with the business rate number, it’s not about the money I just think it’s a poor show will stick to buying watches from Rolex direct much better experience and no hidden charges, Isn’t earning £6000 on a watch enough obviously not because when you look at your phone bill countless charges there is no reason to have a business rate number”

Helpful Report

Posted 5 years ago

“So incredibly expensive it’s untrue. Extortion is an understatement. Avoid at all costs. Shop around.”

Helpful Report

Posted 5 years ago

“Avoid - Customer service is terrible. So many mistakes made. I won't be coming back.”

Helpful Report

Posted 5 years ago

“I purchased what I thought to be a genuine Cartier blue ballon watch from the Canary Wharf London branch. The watch was sold to me in a Cartier box with the Cartier booklet and certificate which is stamped with the authorised Cartier dealer. I was informed this was a new watch which they had just come in. The watch kept stopping so I brought back to the Canary Wharf store and I was informed I had not wound the watch enough and assured this was the issue. Whilst wearing the watch a screw fell out and I again brought the watch back to the shop. They informed me that they would send it to there watchmakers to have the screw replaced. I emailed as after two weeks heard nothing and was informed they are sending it to Cartier in Switzerland and this will take up to six weeks. Six weeks later I emailed again and was informed the watch has been found to have fake parts in it and would I like a replacement or as I am within my guarantee have my money back. I spoke with the manager and informed her of my concerns of the company selling a fake watch and had the screw not fallen out I would have not been aware and asked how this watch was not picked up on. The manager informed me not all watches go through there full checks so, when The manager asked if I would would like a replacement I said no would you want a replacement when your sold a fake watch and she said no She wouldn’t. please be aware if you purchase anything to have it thoroughly checked.”

Helpful Report

Posted 6 years ago

“Nothing more than a second hand car dealer... Avoid at all costs, very amateurish outfit, take ages to value your watch and then kick in the nuts with a really low value. Best bit took nearly 2 weeks to get the watch back, but they rang me several times asking if I'd changed my mind. Got a great price from Blowers of Hull nearly 2k over the WF valuation. Lots of back feedback out there and believe me it's justified.”

Helpful Report

Posted 6 years ago

“If it was possible to give 0 starts i would, i purchased a 20k AP from them in December 2017, after inspection from the makers of the watch it was clear this watch had not been inspected correctly prior to me buying it. After a hefty bill to correct it watchfinder accept no responsibilty and will not provide information of there authorised work shop and the process, they have basically lied to me and i will never be using this company again, I suggest anyone looking to buy from them DOESN'T. I feel extremely let down, STAY CLEAR OF THESE COWBOYS”

Helpful Report

Posted 6 years ago

“GREEDY GREEDY PEOPLE THAT LIE! A company called Watchfinder.co.uk has my Rare Vintage Omega Watch (value $15-17,000) I sent it to them back in December for them to appraise and use as a exchange for another watch I wanted. The watch they shipped me was damaged in shipment (improperly packaged and under insured at $1,000)I have a letter from FedEx they denied the claim. They refuse to return my watch until I pay them £ 250. They are claiming I damaged the watch case? They are angry with me because I gave them a BAD review on TRUSTPILOT they are using my watch to get me to remove the negative comments. this is EXTORTION! I have filled a fraud complaint with actionfraud.police.uk and have a case number. I want my watch back but do not trust these people to send them money, they have lied to me twice now. I have a total of $575.66 out of pocket . Deposit/shipping/customs fee's. I'm a Senior Citizen and Navy Veteran living on a fixed income, this is a Scam they use to get Rare High Value Watches to then resell.I fear my watch is LONG GONE! They pray on the Elderly that may be going through a financial hardship. Warn your readers about these Grey Market Pirates!”

Helpful Report

Posted 6 years ago

“GREEDY GREEDY PEOPLE THAT LIE! NOW> EXTORTION! EXTORTION! GREEDY GREEDY PEOPLE THAT LIE! Its very sad dealing with these people at WATCHFINDER that have NO MORAL CHARACTER ! They know I'm a Senior Citizen and Navy Veteran but continue to take full advantage of me. I have told them I live on a fixed income and have now spent $575.66 in shipping Customs &Deposit that they tell me will not be refunded. Plus they hold my Vintage Omega Watch hostage demanding I remove my REVIEW here on TRUST PILOT before it will be returned EXTORTION?”

Helpful Report

Posted 6 years ago

“GREEDY GREEDY PEOPLE THAT LIE! NOW> EXTORTION! EXTORTION! GREEDY GREEDY PEOPLE THAT LIE! Its very sad dealing with these people at WATCHFINDER that have NO MORAL CHARACTER ! They know I'm a Senior Citizen and Navy Veteran but continue to take full advantage of me. I have told them I live on a fixed income and have now spent $575.66 in shipping Customs &Deposit that they tell me will not be refunded. Plus they hold my Vintage Omega Watch hostage demanding I remove my REVIEW here on TRUST PILOT before it will be returned EXTORTION?”

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

Watchfinder Reviews