waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw an ad for this on YouTube and was very interested, but when I got to the site to look at the starter samples, I was extremely miffed. The price was NOT $38 but $69... and you didn't get SIX boxes of the cubes but only FOUR. What a total rip-off by a bunch of scheming LIARS. Take a great idea and immediately yank the good will people have for you and your products. Why would you do that?”

Helpful Report

Posted 3 years ago

“PLEASE READ BECAUSE THIS CONVERNS YOUR HEALTH I was really, really looking forward to this adorable bottle and literally the first day I got it, I heard a concerning crunching/cracking noice when I screwed on the cap and A TINY GLASS SHARD FELL FROM THE BOTTLE. I checked the bottle and cap over and could not figure out where it came from??? I tried screwing it on again thinking it was a one time thing, but literally another crunch and ANOTHER ONE FELL. They're so tiny, as you can see from the picture, and that's so worrisome because I'm thinking it can literally cause internal bleeding/cuts in your digestive system. I usually don't like giving bad reviews if it's just personal preference, but this is literally a health hazard and I think everyone deserves to know. Hopefully it's a unique experience, but still - I'd be careful with this bottle if I were you...”

Helpful Report

Posted 3 years ago

“I paid $60 for a pretty glass bottle and 4 boxes of drops. I've tried Zen, Youth, Boost & Glow. The taste is different - but definitely not great. They all have a weird aftertaste. After relentless ad pushes on social media I placed an order and sorry that I did. When will I ever learn to ignore companies that bombard me with ads for inferior products?”

Helpful Report

Posted 3 years ago

“I paid $60 for a pretty glass bottle & 4 boxes of waterdrops. Flavors are different but definitely not great. After relentless ad pushes on social media I placed an order & sorry I did. When will I learn to ignore companies that bombard me with ads for their inferior products?”

Helpful Report

Posted 3 years ago

“I never received my order. I emailed Water Drop and did not receive a response. They sure did charge my credit card though. Their customer service is poor.”

Helpful Report

Posted 3 years ago

“This company will take your money never give you the product. I've tried getting in contact but they only have a message center email that never returns emails. They have no phone # for you to actually call and speak to an agent.”

Helpful Report

Posted 3 years ago

“My glass bottle was broken :(”

Helpful Report

Posted 3 years ago

“I did not get beach towel and all but one box if waterdrops were missing so many waterdrops only one box had 12 I wrote a message to you through contacts on my order the shipping box was trashed and I got no response.i will give your Co a bad rating on BBB cause no one contacted me on this issue thanks for nothing, Yumiko Williams”

Helpful Report

Posted 3 years ago

“Ive been getting waterdrop now for some time and my wife and I love it but my last order was delayed and I received a email from the company saying I needed to contact the Curierthen I finally received my order and it was all crushed and half opened”

Helpful Report

Posted 3 years ago

“My package arrived horribly damaged and I reached out to their customer service about it. Caro replied and asked for pictures. After I sent all the pictures from every angle, I didn’t hear anything back. It’s been 11 days since the package was delivered. After purchasing so much from this company, I’m sad to say they lost a very good customer.”

Helpful Report

Posted 3 years ago

“I have not received this product since I placed this order more than two weeks ago. I am not pleased that the only way to follow up the status my order is through email in which I have to wait for two days to get a reply. Nice product but poor customer service.”

Helpful Report

Posted 3 years ago

“Delicious and makes drinking water so much more inviting!”

Helpful Report

Posted 3 years ago

“I can't really give this order anything but a 1 because I've tried for over a week now to get a missing second bottle set and I swear I'm being ignored. Never had this issue before with getting replies and I've never had anything missing till this order.”

Helpful Report

Posted 3 years ago

“I never received my order, it was sent to the wrong address. I have emailed the company and have gotten no response”

Helpful Report

Posted 3 years ago

“Lousy taste”

Helpful Report

Posted 3 years ago

“Do not know did not receive it was not delivered too me not happy at all”

Helpful Report

Posted 3 years ago

“Don’t really like the taste. This is the first ones I have tried. Hope the others are better.”

Helpful Report

Posted 3 years ago

“First of all I didn’t receive the water bottles that I paid for and once I tried the product it was just LOVE. I decided that I didn’t want to continue to drink these drinks. I already came out the company and I have not received any information. I need to know how to return this product.”

Helpful Report

Posted 3 years ago

“I never received my order and now the bottles aren't available and the bag offer is a towel”

Helpful Report

Posted 3 years ago

“Did not receive, got lost in shipping. I reported in help center x2 have not heard any thing back. First negative experience with product! Even tho delivery is not your product, your choice of delivery and their service reflects on you!”

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,769 reviews