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waterdrop US Reviews

4.7 Rating 5,551 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
43,017
 Metrics Info
4.7
Based on 5,551 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Gail
Verified Buyer
“I really liked this flavor. Something that I have learned, however, is that dropping it in a 16 oz bottle makes it too strong so what I do is drop it in that bottle and then pour it over ice and it melts just a little bit which is then perfect for me.”
Helpful Report
Posted 2 months ago
Mark
Verified Buyer
“I love the idea of waterdrop, and waterdrop is certainly the best product that I know of its kind. I hesitate to give it a fifth star, though, because some flavors are sweetened with sucralose instead of stevia.”
Helpful Report
Posted 2 months ago
Patsy
Verified Buyer
“The bottle is pretty. I didn’t like the flavors!”
Helpful Report
Posted 2 months ago
Donna
Verified Buyer
“Disappointed that I had to wait for my products as I was told that the delay was because of “water days” that put orders behind. Subscriptions should get priority.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“The product/flavors are great. Customer service and shipping is a problem. I waited over 2 weeks after I placed my order before reaching out about when my order would ship. 2 days after that I was sent a tracking number and received everything a day later. I've since received multiple emails from customer service asking what the issue was. I just wanted communication.”
Helpful Report
Posted 2 months ago
Beth
Verified Buyer
“Love the drink cubes. Wish they came in no plastic at all though (or plastic made from corn or other)”
Helpful Report
Posted 2 months ago
Linda
Verified Buyer
“Excellent”
Helpful Report
Posted 2 months ago
Kelly
Verified Buyer
“Love this company. Great products and fast shipping”
waterdrop US 5 star review on 18th August 2024
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Awesome company great product & sweet rewards”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“I absolutely love Waterdrop water bottles. They are so gorgeous and the best made bottles I’ve ever owned.”
waterdrop US 5 star review on 15th August 2024
Helpful Report
Posted 2 months ago
Jacqueline
Verified Buyer
“The lady at the store when buying my products did not let me log in so I would receive points for my order.”
Helpful Report
Posted 2 months ago
Alexis
Verified Buyer
“The new, less sweet ,flavors are great! Watermelon cucumber, sky, coconut, especially using your 34oz water bottle. When I first tried the product a few years ago flavors were overpowering, for me. Now, I tell everyone how delicious it is, and share. This has been the most humid summer, and Waterdrops are balancing my electrolights. Thanks”
Helpful Report
Posted 2 months ago
R.E.
Verified Buyer
“I never received the green thermos, only 2 loop tops.”
Helpful Report
Posted 2 months ago
Maureen
Verified Buyer
“I have been ordering from water drop for a few years now. I love it. I always struggled drinking plain water. Which contributes to me getting kidney stones. Now that infuse waterdrop I have no problem getting in my daily water. I love the light touch of flavor it adds to my water. I love the sales and ability to get reward points with purchases. Waterdrop offers many reward choices . I love waterdrop!”
Helpful Report
Posted 2 months ago
Laurie
Verified Buyer
“I really don't like drinking plain water. Waterdrop tablets are great! So easy to carry with you, tastes great. I always take advantage of sales to stock up. My habit is to drink at least 20 oz a day. I use 2 tablets plus about a tablespoon of ACV and I'm set.”
Helpful Report
Posted 2 months ago
Carolynn
Verified Buyer
“Tastes great, love the new flavors!!”
Helpful Report
Posted 2 months ago
Bonnie
Verified Buyer
“Great favorites but don’t get me free items”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Love the water drop product. It absolutely encourages me to drink more water. I love both sizes.”
Helpful Report
Posted 2 months ago
Aurora
Verified Buyer
“great product, great customer service but slow delivery times and need more staffing/help”
Helpful Report
Posted 2 months ago
Terry
Verified Buyer
“We purchased two theremos bottles and several water drop flavors. We were extremely satisfied with our initial order, and came back to get some additional flavors. Still extremely satisfied, except for one flavor, which neither of us liked at all. It was billed as "Lemon-Lime" but what came was "Lime Green Coffee" which has a really pecular initial taste and leaves a bad-coffee-breath aftertaste. That said, the Orange was fantastic!”
Helpful Report
Posted 3 months ago
waterdrop US is rated 4.7 based on 5,551 reviews
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