waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got charged for an extra bottle cap which I didn't need or want.”

Helpful Report

Posted 9 months ago

“Love some of the flavors! Cannot believe they discontinued the best one (“Glow”) so I’m on the hunt for a good alternative now that it’s gone. Zen and Breeze are decent refreshing flavors that are not artificial tasting or overpowering! Some are hits while others are big misses, like Koko Pina, which tasted like sweat-infused water. Haven’t found that one great replacement for my beloved Glow, but I enjoy at least one of the other flavors enough to keep coming back.”

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Posted 10 months ago

“Points program is confusing. Would have used points with this order if it was made clear needed to use points with purchase.”

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Posted 10 months ago

“Some flavors I really like and would recommend (ice tea lemon). Other flavors I don't care much for (blueberry).”

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Posted 10 months ago

“Started them about a week ago. Don’t have any feedback as yet except the watermelon and cucumber wasn’t that great.”

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Posted 1 year ago

“I like all of the flavors except Skye and the Cucumber watermelon. The latter is only bearable if the water is ice cold. Sky is just too strong and sweet. I miss their older flavors...I have noticed the boxes have different levels of potency, if that makes sense. Snow has a nice light falvoring and some of the other ones like Sky and Cucumber are super strong so I am not sure what's going on there in terms of the recipe.”

Helpful Report

Posted 1 year ago

“Are you old enough to remember when reusable stainless bottles came out? That is when I purchased my first Klean Kanteen bottle. It lasted for 20 years and finally kicked the bucket when the lid fell apart on me. 20 years!!! Wanting to try a new brand and researching this one, I invested the money. The first few days I was in love! I had never tried a sports cap before and it was super convenient and practical for my active lifestyle as a new mom, running a cat rescue, and working part-time at a delivery company. The construction of the whole system is aesthetically pleasing and it feels good in the hand and fits in cup holders. But I put it on a carabiner- smooth, round and strong enough to hold the bottle attached to my belt bag, and within 30 mins the cap loop snapped and my brand new $41 bottle came crashing to the ground. It's dented, the loop is forever broken without purchasing another, and I'm frustrated. I went back on their website and purchased a metal cap so when that comes I'll update on that review. I REALLY like the bottle, I just wish the cap was sturdier. Seems like a pretty big blind spot considering they advertise pictures of their bottle attached to a carabiner backpacking. Really hoping the metal cap helps even if I lose that loop feature!”

Helpful Report

Posted 1 year ago

“Good. Packager are a bit hard to open”

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Posted 1 year ago

“Love the product, but I have had issues with several orders now. It is too expensive of a product to be receiving damaged/expired product and have the return shipping be out of the buyers pocket.”

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Posted 1 year ago

“I didn’t receive everything I ordered. You didn’t send my thermal cup 14 oz that I also had in my order. I called you but , I didn get any response !!”

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Posted 1 year ago

“ok some expiration dates to close to expiring taste a little too old”

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Posted 1 year ago

“Loving the iced teas!”

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Posted 1 year ago

“I tried the microdrinks at my moms, which convinced me to get it for myself. The flavor cubes make hydrating easier and are tasty, I like the range of choices. The LUCY cap however was very disappointing. It doesn't measure accurately and is cumbersome in its use. I wish it would measure how much I drink and send reminders based on that, not on a fixed time. Orders take a long time between confirmation and shipping and the prices are not exactly accessible.”

Helpful Report

Posted 1 year ago

“So I really, really like waterdrop. I only shop about twice a year for the “big sales”. I see Sam’s club sells it now, for way cheaper than I got it online. Slightly irritating..but I’ve learned to buy at Sam’s club now”

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Posted 1 year ago

“Mixed bag, excellent drinkware some waterdrops are great, some mediocre and the most recent cola is uses sucralose but finding that information on the website is difficult”

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Posted 1 year ago

“Love all the flavors I have tried,except for the cola,it taste like old flat soda.”

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Posted 1 year ago

“Flavor is as expected. Cold water will increase the ti.eneeded for the cube to completely dissolve.”

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Posted 1 year ago

“I never received the socks! And I never received any response from you regarding my request for where are my socks? So kindly send me them and then I'll give you a real review… Have a feeling that maybe you're getting too big for your britches”

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Posted 1 year ago

“Love the flavors but the bottle isn’t very strong and broke quickly.”

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Posted 1 year ago

“Disappointed with my recent order”

Helpful Report

Posted 1 year ago

waterdrop US is rated 4.7 based on 5,769 reviews