waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love this product! However, in this last order, some of the goji berry “Love” tablets were discolored. When I peeled the packs open they were damp and had green coloration on them. I threw them away. They also smelled off and could not be removed from the individual containers.”

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Posted 5 months ago

“Similar to Snow, but somehow was different--not quite as tasty. Also, the cubes were not compact; some were more like powder. Still helps flavor water nicely.”

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Posted 6 months ago

“The Cola flavor is awesome but you lost a star because of the sucralose. Please find a better, healthier way to provide some sweetness like monk fruit. I am deliberately drinking less of this because of the sucralose.”

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Posted 6 months ago

“I love waterdrop! I was disappointed that all of the passion fruit squares were in powder form.”

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Posted 6 months ago

“The ice tea was a little sweeter than I am used to.”

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Posted 7 months ago

“I love the product, but the water bottle came in the wrong color, it took 3 weeks before they shipped out my order, the large set had i flavor that was not right for the set, otherwise all the micro drinks taste great!”

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Posted 7 months ago

“Good overall, disappointed when they take away good flavors and when there isn't product for everyone's needs”

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Posted 7 months ago

“Products are great, they make drinking water so enjoyable. This time around however, shipping was a nightmare. It took forever to receive my order. Also, I would love to see more deals on waterdrops to redeem with points. I have plenty of bottles, etc., and don't need all the periphery stuff.”

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Posted 7 months ago

“The reason I ordered this multi flavor pack was to find out what I like before ordering in larger quantities. I like all but one flavor (watermelon/cucumber). I wish I could order these flavors individually as I only want to order the flavors I like. I did place a new order...but none of these flavors from this package were available for sale...out of stock? Or we just can't order individually? For this very reason I'm only giving 4 stars...if those flavors from the multi pack were available I would have been thrilled and given you 5+ stars.”

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Posted 7 months ago

“I enjoyed all of Waterdrop except "Focus" Lime Green Coffee. I am allergic to coffee beans, so I tried one to see if I could tolerate it. I could not tolerate it, but it tasted ok, and I did not have a problem immediately. It took a few minutes. So, I will avoid this one.”

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Posted 7 months ago

“The taste was very mellow but nice. It was really making me drink more water and I was feeling more refreshed throughout the day. I love the concept behind waterdrop and I am definitely going to be a returning customer!”

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Posted 7 months ago

“I love the idea of waterdrop, and waterdrop is certainly the best product that I know of its kind. I hesitate to give it a fifth star, though, because some flavors are sweetened with sucralose instead of stevia.”

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Posted 7 months ago

“Awesome company great product & sweet rewards”

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Posted 8 months ago

“Great favorites but don’t get me free items”

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Posted 8 months ago

“great product, great customer service but slow delivery times and need more staffing/help”

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Posted 8 months ago

“I love just about everything I’ve ever ordered from Waterdrop, however one of the bamboo caps that came with a bottle does not fit the bottle and will come off if grabbed by the cap. I’ve had lots of water spills with this. The other pull up cap I bought fits but doesn’t circulate air well and so you can’t take more than a sip of water at a time. I use the pull up lid like a cap, not really what I was looking for. The bottles are beautiful and I love them, just need better lid solutions.”

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Posted 8 months ago

“The teas are my favorite. I ordered the 4 pack to try out the raspberry (I love the other 3 flavors). I don’t really care for the raspberry. I can’t put my finger on it-it is just not as good as other 3.”

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Posted 8 months ago

“Some of the flavors taste really good! It's definitely helping me drink more water which was my goal. Thank you Waterdrop! I also love my new water bottle! Pretty and good quality!”

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Posted 8 months ago

“I enjoyed all the flavors and I can even get good flavored water even up to 35 ounces with one fire but I really miss the SKY flavor: that was my absolute fave. Please bring it back.”

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Posted 8 months ago

“I'm usually happy with my purchases. I have a few favorites and love your company. That said, I was disappointed over the citrus flavors I tried for the first time. The Lemon, Grapefruit and lemon lime were all sweet! Too sweet! For tart fruits, I was expecting them not to be that sweet. I usually put all my water drop cubes in 12oz water. I tried putting them in 16oz but it was way too sweet still. I had to break them in pieces to consume them. The Orange flavor was great! But I don't think I'll purchase the other 3 flavors again. Some things should stay the way they were created. Thank you for all you do! I know you work hard.🙌”

Helpful Report

Posted 8 months ago

waterdrop US is rated 4.7 based on 5,769 reviews