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waterdrop US Reviews

4.7 Rating 5,563 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
43,041
 Metrics Info
4.7
Based on 5,563 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Sto
Verified Buyer
“If there is an award for the simpliest yet prettiest bottle design choices, Waterdrop is the clear winner! I also love that the comapny is more closely involved with the tennis world now!”
waterdrop US 5 star review on 11th September 2024
Helpful Report
Posted 2 months ago
Jody
Verified Buyer
“I really love the iced tea flavors, not a big fan of raspberry or blueberry but the iced tea flavors are refreshing and delicious…all four flavors are my most re-ordered flavors!!!”
Helpful Report
Posted 2 months ago
Jessica
Verified Buyer
“I always like trying new flavors, so had to grab the new citrus ones. They're pretty strong, so I like them in more water than usual but they're all good. I actually did not realize that Passionfruit is just Sky. It's my personal favorite anyways, so it's fine but I'm not a big fan of the name changes. It's a little confusing for existing customers but I get it from a marketing perspective. I just thought it was a new flavor, because wasn't Sky was more Pineberry. The Passionfruit name threw me off. Blueberry Iced Tea is a favorite in my household, so used my rewards for that one. :) Thank you!”
Helpful Report
Posted 2 months ago
Jenn
Verified Buyer
“i will give waterdrop a 5/5 any chance I get!”
Helpful Report
Posted 2 months ago
Jeanine
Verified Buyer
“My order was placed on August 5th it is now September 11th and I still have not received it nor have I gotten a response from my last email I made a couple of days ago. I am very disappointed in the lack of customer service.”
Helpful Report
Posted 2 months ago
Jamie
Verified Buyer
“Delicious flavors, large variety and very convenient and easy to take with you wherever you go”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Love the lemon iced tea!”
Helpful Report
Posted 2 months ago
Ellen L
Verified Buyer
“I’ve been ordering from Waterdrop for a couple/ few years now. I love the flavors. It definitely encourages me to drink more water. I also love the quality of the products sold, and the points system that allows you to get free products.”
Helpful Report
Posted 2 months ago
Lori
Verified Buyer
“So far I am enjoying all the flavors and feel it is helping me drink more water!”
Helpful Report
Posted 2 months ago
Cindy
Verified Buyer
“I love the product, but the water bottle came in the wrong color, it took 3 weeks before they shipped out my order, the large set had i flavor that was not right for the set, otherwise all the micro drinks taste great!”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“I like the cup; however, I have small hands which make this hard to hold for me.”
Helpful Report
Posted 2 months ago
Donna
Verified Buyer
“Great customer service. Typically replies in less than 24 hours.”
Helpful Report
Posted 2 months ago
Stacie
Verified Buyer
“I absolutely love these new flavors. So refreshing and bold! Maybe your best yet.”
Helpful Report
Posted 2 months ago
Ann
Verified Buyer
“I really like the cola flavor! It gets rid of my craving for soda!”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Cola is my favorite...tastes just like the real thing.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Good overall, disappointed when they take away good flavors and when there isn't product for everyone's needs”
Helpful Report
Posted 2 months ago
Pamela
Verified Buyer
“Great company and fantasic product.”
Helpful Report
Posted 2 months ago
Santiago
Verified Buyer
“a pesar de que enviaron mal mi orden, el servicio al cliente pudo atenderme adecuadamente y resolver mi situación.”
Helpful Report
Posted 2 months ago
ISRAEL
Verified Buyer
“Incredible flavor of microenergy ORO”
Helpful Report
Posted 2 months ago
Jessica
Verified Buyer
“Since I discovered Waterdrop, I've been an avid customer. I drink several different flavors every day and use their app to monitor my hydration. Since I began using the app, I haven't been less than 100% hydrated, not even once. The variety of flavors are great. I've ordered a couple of their drinkware items as well and enjoy them. (The only thing I'm unhappy with is the Lucy cap. I used 11,000 rewards points to order it and it doesn't work.) Excellent product.”
Helpful Report
Posted 2 months ago
waterdrop US is rated 4.7 based on 5,563 reviews
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