Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,346 Reviews

94 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 5 star review on 26th September 2024

Dyl W

Waterdrop UK 5 star review on 10th August 2023

Yuliya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient and easy way to add flavour to water on the go”

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Posted 7 months ago

“Despite chasing up the non delivery of my order with Customer Services several times it STILL has NOT arrived….”

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Posted 7 months ago

“Live the fact there are so many drinks to buy and glassware”

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Posted 7 months ago

“Love the ice tea flavours, they really help me to drink enough water, something I wasn’t always great with. So nice to have a tasty drink without all the sugar, game changer for me!”

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Posted 7 months ago

“I always love the drops and the accessories have all been excellent quality.”

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Posted 7 months ago

“I love Waterdrop as it has really made me drink more water. I actually look forward to drinking my water now and using the beautiful bottles too!”

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Posted 7 months ago

“Need to use a better carrier - Yodel are NOT the right fit for a premium company like Waterdrop. I was stood on my doorstep waiting for the delivery and the next minute the app changes from you are next to sorry we missed you! They must have just driven past. I even have a ring doorbell and there was nothing on that either.”

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Posted 7 months ago

“I ordered this after seeing numerous ads on instagram. The idea is great and the products looked good so I ordered the starter kit. Unfortunately the bottle leaked terribly and customer services were very slow to respond when all I was requesting was a new cap so I haven’t been able use the bottle for over 10 days and I’m still waiting for a new cap. The flavours in the starter kit are ok but sadly I will not be reordering based on the poor/slow customer service and poor product quality.”

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Posted 7 months ago

“Love love love my new waterdrops! The bottle is too cute and I am obsessed with ice tea flavours.”

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Posted 7 months ago

“Amazing flavours. Definitely started drinking more water with these”

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Posted 7 months ago

“I love the cola flavour, but found the other flavours lacked depth but we're equally refreshing. Simon.”

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Posted 7 months ago

“I am absolutely blown away with this company. I have struggled for years to drink enough water because I just didnt enjoy it but now I genuinely drink plenty on a daily basis. The flavours are all amazing, they contain no calories and are so easy to use and take with me in my pocket or lunch box so I can stay hydrated all day. I cannot recommend this company enough.”

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Posted 7 months ago

“I love them!! They are great. My whole family only drinks waterdrops. The best product I ever used!! 🩷”

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Posted 7 months ago

“Best flavours to add to water, gave up fizzy drinks. One problem is the difficulty of opening the tablets, need to change that, otherwise it would be 5 stars”

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Posted 7 months ago

“Excellent as always!”

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Posted 7 months ago

“I placed an order over £100 on 16th May 2024 and everything was showing in stock at time of placing the order. The shipping time of 2-5 days was given. On 22nd May I contacted them to find out why I had not yet received a shipping confirmation. I received what appeared to be an automated response from Andi later that day saying “I just checked on your order and have seen it has been exported to our warehouse.This means that it is currently being prepared for dispatch, so you should be receiving a shipping confirmation email soon.If you haven't received an update in the next few days, please reach out to us again so we can assist you further”. I wasn’t happy as we were going into the Bank Holiday weekend and had ordered these well in advance to specially be shared with friends that weekend on a camping trip. I replied to Andi on the 23rd May and asked for some sort of goodwill compensation as they had taken my £107 straight out of my account and I had not received my order within the stated shipping time. On the 24th May I received yet another less than helpful response from Andi (completely avoiding the goodwill suggestion)… “We have just checked on your order and have seen it has been exported to our warehouse. We are terribly sorry for the long wait! We have already escalated your case to our warehouse department to see what is going on. If you do not receive an update in the next few business days, please let us know, and we will of course resolve this further for you”. This is literally the same information I received 2 days before so I replied straight away asking for some goodwill gesture or a managers email so I could take it up with them. This is the 2nd or 3rd time now that Waterdrop had failed to deliver during their stated shipping time. The total lack of interest at resolving this matter had really soured my opinion of them by this point. If you can’t deliver within a certain time frame then don’t advertise this! It is false and misleading. I received no further replies from Andi so I started a new email conversation through their website to hopefully speak to someone other than Andi. On Monday 27th I received a reply from Kane… “I am very sorry that you have not yet received your order. I have been in contact with our warehouse team and unfortunately we are currently missing an item from your order, but are working on fulfilling it as quickly as possible. We apologize for the delay, but you will receive a confirmation email shortly with your tracking link. In the meantime, I have credited 500 points to your Club account as a small compensation and apology for the inconvenience”. I thanked Kane and hoped that my order was going to be sent out soon. On 31st May I emailed again and asked “I’d also like an update on order UK30427 as this order was placed on the 16th and no one has told me what actual item is holding up the dispatch. I can’t understand why the rest of my order can’t be sent in the meantime as it’s unreasonable how long I’ve been waiting for this order now. Please can you arrange for the remainder of my order to be sent out as soon as possible” Well guess what, we’re now 1st June 2024 and I’ve had no reply to my email and by the looks of it they won’t ever send me my order. If I don’t hear back from them by 3rd June I will be looking to cancel my order and all future subscriptions. Waterdrop have breached the Consumer Rights Act 2015 as they have failed to deliver within a reasonable time and I will be taking this to Trading Standards if this does not get resolved by next week. @Waterdrop - if you actually respond to this post do not tell me to contact your email address for further support. You already have my order number above and my numerous email communications so contact me directly. I wasted enough time and money chasing you already!”

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Posted 7 months ago

“I do not really drink a lot of water as it was tasteless but now I have tried these water drop tabs I have started drinking more water, and feeling a bit more hydrated”

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Posted 7 months ago

“Great flavors and good reward system”

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Posted 7 months ago

“Love ❤️ that Koko pina is back 😍 Easy to order and here really quickly.”

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Posted 7 months ago

“Absolutely love waterdrop I am drinking more water and own a number of bottles. I've introduced friends to the product and even have my family using it. Their ice Tea flavours are a must for summer but their other flavours are just as great”

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Posted 7 months ago

Waterdrop UK is rated 4.7 based on 4,346 reviews