Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very over priced for the accommodation we received Shower rail fell off the wall and lodges generally very tire looking. Will not return”

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Posted 3 years ago

“Really enjoyed our two night stay in a yurt. Very comfortable and so warm with the wood burner on. Put our own fairy lights up for that extra touch and it looked amazing. Staff were so friendly and welcoming. Swimming pool warm, shower and toilet blocks very clean. Would definitely book again.”

Waveney River Centre 5 star review on 3rd September 2021

Helpful Report

Posted 3 years ago

“Sadly the restaurant was not open and I was not informed in advance so had to leave again to have dinner. The breakfast is not served early enough.”

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Posted 3 years ago

“Spent 5 days at the centre camping. Pitches weren’t in good condition could of done with some work before we pitched on them. Was told we weren’t allowed gazebos or event shelters. Found that several people had them up on their pitches. Either allowed them or your not! I would normally put one up for extra cover as the weather wasn’t brilliant, but didn’t take as was told they weren’t allowed. Washing up area was very clean, but the water was always cold or Luke warm at best. Waveney inn pub wasn’t great for service. Had one drink which took 25 minutes to be served and we had to ask the waitress in that time was it coming. Ordered a second which never came and was never questioned when I gave up asked to pay for what we’d had. Wasn’t under staffed or overly busy. It was table service only, but they didn’t seem to want to come out from inside to serve unfortunately. Shower area was clean only downside wasn’t really enough showers as they were shower/toilet combined and were always busy. Hired Canadian canoes for the afternoon which were great fun also hired 3 boats out for a day trip which was brilliant. The guys that did the handover were brilliant good knowledge of the area with good advice where to head for to make the most of the day. Kids enjoyed fishing in the area from the quayside. People pulling parking boats up was nice as you always met someone different. Although a few did seem to think it was ok just to keep walking straight through pitches tent area when there was a clear pathway to follow around the tents. Lighting along the quayside wasn’t working and could do with some more fencing to keep people on the paths rather that cutting through. Overall good holiday enjoyed the site, worth trying once I’d say.”

Helpful Report

Posted 3 years ago

“The campers next to us were using foul language late at night, the shop wasn’t very well stocked with basics e.g, meat/bread/fruit. The restaurant was difficult to get a table at and the pool was too chlorinated, it bleached our costumes and hurt our eyes.”

Helpful Report

Posted 3 years ago

“Overall a lovely place and comfortable lodge. The hot tub made the holiday and was well maintained and clean. The beds were very comfortable. However for the cost of £2,000+ for 4 nights I think the lodge could have been better equipped (there was no cafitiere, baking trays and very minimal utensils provided). I also think a 9.30am check out time is very early considering the check in time is not until 4pm. There was also a large dog in the lodge behind us, which was not kept on a lead and did bark a fair bit.”

Helpful Report

Posted 3 years ago

“2nd time of staying (camping). Pitches well spaced out but signage needed for cars to indicate one way system in operation. Good views across marshes. During our stay site shop very poorly stocked, 2nd day no wine, beer or lager available or disposable BBQs after noon. Onsite pub very restricted - too much - for meals. Enquiring on sunday first slot was not available until the following thursday, loads of empty tables inside even allowing for Covid spacing, must be losing a fortune in revenue. Evenings noted for many people who were staying frantically trying to find Deliveroo, delivery or Just Eat options as they could not get a slot, families arriving with children must have been very disappointed and/or angry. Site overall tidy and well maintained but indoor pool seating area needs a very deep clean, rubbish under and down the back of seats. Enjoyed they stay but the pub meal situation a big let down”

Helpful Report

Posted 3 years ago

“We had a tent camping spot in the centre of the site nearest to the pool. My 12 year old boy enjoyed the compact warm pool and the playground was perfect for socialising with new friends - when not raining. The games room is attached to the pool but was only open during the day. Its a shame that the games room is not available to children in the evening and should have been located close to the pub. The pub interior was closed and so was the pool changing rooms (apparently due to covid...). This all means that there was nothing social for the kids and parents to do together in the evenings. Friendly staff in restaurant and reception. Great warm well-designed loos and showers. Recommend this site for a very quiet sunny weekend away near the river.”

Waveney River Centre 5 star review on 31st August 2021

Helpful Report

Posted 3 years ago

“We really enjoyed our time at the Waveney River Centre. We loved the swimming pool, and enjoyed canoeing and we also hired a 'Skipper' boat for the day. We ate at the Waveney Inn, which we enjoyed, although it was expensive. We did not like the noise after 10pm (until well after midnight one night), and early morning noise from 6am - the Saturday night was particularly bad for noise, but the rest of the week was better. The pitches are small (we were on Bittern) - our trailer tent only just fit on the pitch. The shop had quite a limited range of items. All in all though we enjoyed our holiday on this small friendly site.”

Helpful Report

Posted 3 years ago

“Waveney river centre a nice place to stay, the food in the Waveney inn was average pub grub, the service was good. Our pitches were bare of grass and very dusty. The swimming pool could maybe have stayed open abit longer also the kids area where the machines are could have been also. The shop really didn’t have the basics on sale but had plenty of shampoo and hairspray! What staff was there was very helpful.”

Helpful Report

Posted 3 years ago

“Had a very enjoyable stay here in the Escape Pods. The site is lovely, in a great setting. The toilets/showers are clean and in separate rooms which are nice. The shop was minimal but we used food deliveries so wasn't an issue. The pool is small but clean and the kids enjoyed it. We hired kayaks and a boat for the day which was fab. Highly recommend!”

Helpful Report

Posted 3 years ago

“We stayed in the Farmhouse which is a nice house. The garden needs to made secure however as one of our dogs could have easily got into the sheep field and several sheep got into our garden. The cleaners could do with looking above eye level to remove the cobwebs. The on-site pub “The Waveney Inn” was a huge disappointment. We had booked for several meals but after one evening meal and one breakfast, we cancelled all the bookings. Who knew that restaurants could buy ready cooked poached eggs to put into the microwave!!! 3 shop bought cold pancakes and a sachet of honey for £6!!! Great holiday though.”

Helpful Report

Posted 3 years ago

“Staff all very friendly however lodge looking very tired no ice cream shop open no pizza delivery offered considering how remote the area is the restaurant and bar closed on Sunday at 3pm, for the money paid I would of expected more !”

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Posted 3 years ago

“From booking, checking and to checking out, everything was so easy to do. All of the staff were very friendly, polite and helpful making the whole stay/experience a very enjoyable one and I would have no hesitation to recommending this venue.”

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Posted 3 years ago

“We had booked our pitch based on previous visits some time ago. The site has changed a lot over that time. In particular the pitch we chose was less protected than it had been previously which our pitch was at least ten degrees cooler and felt like gale force wind hitting us. This meant we could not sit outside our van at all. On arrival at reception they were closing at 6.30 despite us being told that afternoon that it was open until 8pm. I said immediately that our pitch was very open to the elements and we wished we’d known the changes in the site as we would have preferred an alternate pitch situated a row down. The receptionist said nothing just passed our information pack. It turned out that pitch was empty all weekend so we could have been offered the chance to move. After two nights we decided we’d had enough. So we will not be returning”

Helpful Report

Posted 3 years ago

“Last visited 3 years ago very disappointed this time. Stayed in one of the penthouse’s, Overpriced for what we got. Absolutely no supplies , not even salt And pepper . 1 dishwasher tablet for 7 night stay ! No toilet roll No cleaning products. Beds uncomfortable, the double bed mattress had dropped on one side ! Sliding doors coming off the hinges, the one door shelf in the fridge was broken, other shelves had been removed . Great for fishing but would not stay again. Ice cream shack was closed, pub had no atmosphere and the shop only had empty shelves !”

Helpful Report

Posted 3 years ago

“The Centre is difficult to drive to down single track road. Once there though it is adequate. Needs a bigger, less expensive shop as it is a 25 minute drive to any kind of supermarket. The accommodation was clean and adequate for a holiday home. The WiFi and TV signal were poor.”

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Posted 3 years ago

“Lodge very nice. Hot tub not in very good position. Staff very helpful and sorted any queries immediately.”

Helpful Report

Posted 3 years ago

“We stayed in the Waveney Inn bedroom Ships Library. We visited with our family who had a lodge. Our room was very nice , a large comfy bed very clean, a nice bathroom with large shower. Our room was quite large with adequate storage. Tea & coffee provided and renewed each day, hairdryer and iron & board. We overlooked a small car park and the marshes. Swimming pool was warm and needed to be booked in advance which worked well. We ate breakfast each day in Waveney Inn a very restricted menu, however food was good needed to at least offer cereals or pastries, but guess the issue is staffing. Playpark is very small and on a slope, not ideal . Shop was open on very restricted hours and didn't stock hardly anything. Use the little ferry across, the walk on the other side is charming.”

Helpful Report

Posted 3 years ago

“Lovely site, super staff and clean facilities. Disappointed with our escape pod though. Cramped and no hooks or shelves.constantly banging our heads on the top bunk as had to crouch all the time to get to our stuff. Quiet and cosy inside however. Lots of mosquitoes so take protection and bite treatment stuff. The last pod on the left has a steep slope outside, so impossible to have a table and chairs or cook outside. Playground right outside, terribly noisy. Signs say no ballgames, but there were daily games of football, hitting pods and once they hit someone’s barbecue, luckily cooking just finished. CarPark at bottom of hill, had to lug all our camping kit etc up, we are two ladies with physical limitations. No help available. Should make clear that it is not suitable for disabled as photos misleading, looks like level ground. Site a long way from civilisation along a narrow and long road, difficult for cars let alone motor homes. Passing places barely adequate. Overly views though and beautiful walk in wetlands on other side of the river. Kayaking much enjoyed by grandchildren.”

Helpful Report

Posted 3 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews