Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Situated in a very quiet and lovely spot the River Centre is ideal for kids - swimming facilities, hot tubs, play areas and most Norfolk/Suffolk attractions reachable within an hours drive. The Centre itself boasts a great pub with a superb menu and a shop for those last minute/forgotten items. The accommodation we stayed in very spacious sleeping 6, clean and very modern. It warms up very quickly and provides a very relaxing living space. We would return in a flash.”

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Posted 5 years ago

Thanks for leaving us such a lovely, detailed review! We're happy to see that you enjoyed your stay, and hope to see you again soon :)

Posted 5 years ago

“Great room great food and wonderful surroundings we both had a lovely time”

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Posted 5 years ago

Great to hear, Nigel! We're pleased you had a nice time. Hope to see you again soon :)

Posted 5 years ago

“Lovely short break away from home. Just what we needed to celebrate my 40th bday!”

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Posted 5 years ago

Hi Emily, we're glad to hear you had a nice time! Hope to see you again some day :)

Posted 5 years ago

“Nice rooms in a beautiful location. Pub/restaurant nothing special but probably good for kids/young families and staff were friendly. Checkout at 10am seems unusually early but they did begrudgingly gave us an extra half hour upon request. Would be nice if pool were open a little later than 5pm and if the TV had better signal also. All in all a pleasant stay though”

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Posted 5 years ago

Thanks for the review, Scott. Unfortunately, because the pool is unattended by any lifeguard, and is only monitored via cameras by reception, it can't stay open after reception closes. We're pleased that you had a nice time overall :)

Posted 5 years ago

“Friendly staff and the hot tub facility was good. Bath robes and slippers were a lovely touch. Pillows were hard and uncomfortable. Not the cleanest, lots of dust around curtains and black mould in shower area. Shower did got get very warm unless you ran a tap in the sink, which was rather strange! Shutter on bathroom door/window was filthy. Decor was modern and pretty, I especially liked the stone/bricked effect on the wall. Overall, a good stay, just wished the cleaning was of better standard.”

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Posted 5 years ago

Thanks for leaving us a review, and for highlighting one or two issues around the lodges. We'll do our best to improve for next time. We're pleased that you enjoyed your stay :)

Posted 5 years ago

“Such a lovely place to stay, very clean and practical also great facilities. Staff were all very friendly and helpful and will definitely be coming back.”

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Posted 5 years ago

Thanks for taking the time to review us. We're pleased you had a nice time and hope to see you again! :)

Posted 5 years ago

“Beautiful, clean room with excellent views. Staff were polite and helpful. Really lovely stay. Just a shame hotub was broken in pool area but it didn't spoil our stay.”

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Posted 5 years ago

Thanks for taking the time to review us. We're pleased you had a nice time and hope to see you again! :)

Posted 5 years ago

“We love coming here, this is our second visit & we have booked again to come next year. We mainly stay in the lodge due to the weather not being too great but that’s fine by us. We stay in the burgh staithe which sleeps 10. Only thing different from this year to last was that the fridge seal doesn’t seem to work, so fridge doesnt keep items that cold & the oven isn’t very good. These are probably due to the use though so not major. Tiles in main bathroom are cracked so will be good to see if these are replaced before we return. While we stayed there was a what we now know to be a hoax call, so there were fire engines, police & search & rescue turned up outside. After about 30 minutes we offered them tea which they accepted. I would have thought maybe someone from reception would have contacted us or come over to explain what was going on. But other than that 10/10 stay as always.”

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Posted 5 years ago

Thanks for taking the time to review us. We're so pleased you had a nice time, having come back again, and hope to see you soon! :)

Posted 5 years ago

“Well.. What a lovely weekend we have just had at Waveney River Centre. It poured with rain all weekend but mattered not a jot! Fabulous site with attentive friendly staff in a stunning location. Thanks we will be back xx”

Waveney River Centre 5 star review on 11th February 2019

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Posted 5 years ago

“Lovely place but you will need a car as it’s a bit remote.”

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Posted 5 years ago

Thanks for the review, Sharon. Unfortunately, there's not much we can do about our remote location, but sometimes you need to be prepared to go off the beaten track if you wish to find a hidden gem :)

Posted 5 years ago

“Lovely place, our second time staying in the burgh staithe lodge. Very clean generally however it is starting to look very tired. The sofas and arm chairs all need replacing ASAP as all the springs have gone in all of them and they are extremely uncomfortable. Curtains and cushions need a good wash as full of dust and are dirty. Suggestion.... need hooks on back of bedroom doors for dressing gowns etc. Above all an excellent stay and already booked it for next year. Abby and Lauren at the Waveney pub were excellent help and cheerful and polite.”

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Posted 5 years ago

Hi Patricia, thanks for leaving a review. We've taken your comments on board and will strive to do better. We're glad you had a nice time, though, and look forward to seeing you again :)

Posted 5 years ago

“We booked a 3 night break for birthday. We went go karting and played golf. Lodge was lovely, however on our last day we were unable to use the hot tub we called out of hours number for engineer who was unable to help so was quite disappointed”

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Posted 5 years ago

“We had a lovely stay. The lodge was very spacious & clean. Could do with some pegs and a light by the hot tub. Also an electric kettle!! Apart from that it was a great experience.”

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Posted 5 years ago

Thanks for the review. We're glad you had a nice time, and have taken your comments on board. We hope to see you again soon :)

Posted 5 years ago

“Very nice stay in Escape spar 3 for 3 nights would definitely use again”

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Posted 5 years ago

Great! Thanks for the review. Glad to hear you had a nice time, and we hope to see you again soon :)

Posted 5 years ago

“We had a lovely welcome when we arrived, The lodge was clean and well prepared for us the hot tub was nice and hot,, Lovely welcome goodies and really crispy clean bedding and wonderful fluffy white towels,,, We weren’t keen on the one wall being purple in the dining area, 2 sacks and 3 dishwasher tablets not enough if you don’t take it with you, you need to buy from shop, The pool was great, pub nice very quiet though and meals expensive we thought, This place is great for a family to have a great relaxing weekend, no one bothers you, the heating system is fantastic so warm and cosy,,”

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Posted 5 years ago

Thanks, Denise! We're glad you had a nice time here and enjoyed your accommodation. We hope to see you again soon :)

Posted 5 years ago

“Beautiful lodge. Had all the resources we need. Defiantly recommend this centre to all my friends”

Waveney River Centre 5 star review on 1st February 2019

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Posted 5 years ago

Thanks for that lovely pic, and for taking the time to review us! We're pleased to hear that you enjoyed your stay and hope to see you again soon :)

Posted 5 years ago

“Very friendly and helpful staff Very comfortable beds. Thank you”

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Posted 5 years ago

That's great to hear, William! Thanks for leaving us a review. We're pleased you had a nice time and hope to see you again soon :)

Posted 5 years ago

“Excellent break. Staff were beyond helpful at all times. Accommodation was clean and of a good standard. Only negative is no light outside around hot tub. Made it dangerous getting in and out and down the stepsz”

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Posted 5 years ago

Thanks for that lovely review! We've taken your comments on board about the lighting and hope to have something in place soon to improve it. We're pleased you had a nice time and hope to see you again soon :)

Posted 5 years ago

“Very nice weekend away. However could do with more lights at the hot tub to use when it get dark (winter time), an electric kettle and late check out time, or state these are not available when booking. Hot tub also too open, everyone was looking at you when walking and driving past. Only used once by some of our party due to this reason. As driving 2 and half hours away then to be told and see did put a little downer on the weekend.”

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Posted 5 years ago

Thank you for your comments. We've taken them on board, and hope to do something about the night time lighting soon, however, we have to be careful as we are right next to a nature reserve, so we cannot do too much that would disturb or distract from the view from the marshes. Still, we look to do what we can to improve visibility in the dark. We hope you had a nice time regardless :)

Posted 5 years ago

“Stayed with my husband and two year old, nice lodge with clean comfortable rooms. My only criticism is that in January the walk across the deck to the hot tub was a bit cold, I couldn’t understand why the sliding door wasn’t next to the hot tub but that’s all I could find that bothered me a little and there isn’t much that can be done about that”

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Posted 5 years ago

Thanks for leaving us that review! We're glad you had a nice time, and have taken on board your comment about the hot tub placement. We hope to see you again soon :)

Posted 5 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews