Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son, daughter and dog had an enjoyable weekend in the Yurt. Hope to go again as a family break.”

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Posted 4 years ago

“Staff were amazing. Clamping pod was fantastic with lots of storage like the description states! So close to the pool, toilets and restaurants.”

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Posted 4 years ago

“Lodge was very clean & we enjoyed a relaxing stay.”

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Posted 4 years ago

“Very nice lodge great hot tub lovely quiet area but close enough to everything if you want to go out! Had a great time thanks”

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Posted 4 years ago

“Stayed in port cabin, for four nights. Room is spacious, warm, clean and bright, bathroom very good,always lots of hot water. Very comfortable, and enjoyed the stay. Had an evening meal, not very warm, also had a breakfast that wasn't very warm either,plus the food is a bit overpriced for what it was. The dining room/bar seemed devoid of any heating. Nice accommodation but the catering needs to be improved.”

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Posted 4 years ago

“From the start of booking a boat to finish of returning the boat the Staff were excellent, everything was well done and though we are used to visiting the broads and boat hire the instruction on the boat handling and controls was appreciated and very thorough and the boat we hired was clean tidy and without a single fault or issue. I would recommend Waveney river centre staff and boats in particular for any people first time hiring a boat.”

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Posted 4 years ago

“Very happy with our one night break in the pod. Staff were all happy and friendly. Food was lovely.”

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Posted 4 years ago

“Loved how clean, and well kept everywhere was. Fantastic they cleaned hot tub everyday. The lodge we stayed in had everything we needed i really didnt need to take the items i took ie hairdryer, iron etc. We shall definitely be going back 😁”

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Posted 4 years ago

“Had a lovely break in Barn owl lodge. Beautiful place with hot tub. Would definitely stay again.”

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Posted 4 years ago

“Stayed here recently for four nights. Bit annoyed we couldn’t get in till 5 pm.it was a very nice lodge with all facilities.heating good. Mostly clean but several cobwebs here and there so obviously not thoroughly cleaned. Hired a boat for two days the boat the first day was worn out and tatty floor was caving in. We complained and got an upgraded boat the next day. So good there. All in all a nice stay despite the awful weather and the horrible lanes leading up to the centre.”

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Posted 4 years ago

“Everything was in place regarding Covid 19. Relaxed and friendly staff. Good food in the Inn. Our lodge was great and we have booked again for 2021. Would recommend highly”

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Posted 4 years ago

“The location itself is pretty but what is tricky is it's approach via a single track which would benefit from more passing places. If you were to encounter a motorhome in the opposite direction then good luck!!! This is a real shame and I wouldn't return because of this, but this is purely my personal view. The site and lodge we're spotlessly clean and all staff friendly and helpful (as is the case with all Hoseasons resorts we have been to). One major fault though with the lodge - both beds need new mattresses. We both woke up with excruciating back pain every morning from both beds as the mattresses were so springy. Again this is a shame because the bed linen is divine and feels like that of a quality hotel.”

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Posted 4 years ago

“It’s a very nice place to come and unwind, staff very friendly and helpful.”

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Posted 4 years ago

“We had a wonderful holiday despite all the restrictions imposed by Covid. We felt safe at all times and the staff were outstanding. A special thanks to the ferry staff who went out of their way to be helpful. Our accommodation ( Oulton Penthouse) was spotlessly clean and very comfortable, though the mattress in the double bedroom needs renewing. The site is quiet and well run. We are returning in October - Covid willing -which is testament to how much we enjoyed our stay.”

Helpful Report

Posted 4 years ago

“It’s a difficult one to review as we were camping in the worst weather imaginable. We took the pitch given but when we woke up we were in the river as it had burst it’s banks. The thing that let them down is we saw no-one to offer assistance or guidance and bring our first trip in a camper van it would have been much appreciated.”

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Posted 4 years ago

“We stayed at the waterside lodge. It was a fabulous lodge with fantastic views. We couldn’t fault our accommodation at all. We felt that the Waveney Inn restaurant/pub did not present to the same standard. There was little ambiance, the staff were not overly friendly and the food was of poor quality. Also whilst on our stay my parents rented a boat and moored up at the centre one evening. They noticed some very bad practice. An oldish gentleman in a high vis jacket (obviously a member of staff) recovered a water hose which was almost completely under dirty river water, shortly afterwards two younger members of staff used that same hose to fill two of your cruise boats with fresh water. Potentially causing gross contamination. It was quite shocking of them to see. Whilst we loved the accommodation we felt that there wasn’t enough on site (especially with the Waveney Inn not being a draw) to keep us entertained for the stay. On this basis it is unlikely we will stay again.”

Helpful Report

Posted 4 years ago

“lovely location, ned more pans,and rubber slip mats for inside the lodge, to prevent slipping when you get out of the hot tub.”

Helpful Report

Posted 4 years ago

“Overall we had a good experience at the Waveney River Centre. Positives are that the site is nice, the toilets and shower blocks clean with heated floors, scenic countryside and river views, nice staff and the pub was good. We had a nice meal the night we arrived. We did have an issue which was resolved well. We were camping and sited very close to the river which flooded our tent. We were given no warning that this might happen and that we were allocated a pitch in a risk area. We were provided with alternative accommodation to help us warm up and get dry which helped make sure the weekend was a success so thank you for that. We ordered takeaway pizza from the on site inn one night - I was disappointed, as the size and quality didn't reflect the price. It was bit overcooked and felt a bit like a prepared item. There is room for improvement there. That being said, I would definitely return. I look forward to doing so in nicer weather!”

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Posted 4 years ago

“Really enjoyed our stay My son tho asked a receptionist for some info and found her very rude Lodge was lovely the hales .aye an outside light near the hot tub would of been good but really enjoyed my stay”

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Posted 4 years ago

“We stayed at the Waveney River Centre the weekend of 25 September booked in for a long weekend. We had to cut the visit short unfortunately due to the biblical weather. That said, we will be back to stay on another occasion as the facilities were clean and good. Social distancing was being followed, with clear signs and markings through out. Having stayed on a few camp sites I must say I liked the fact that you had a coded self contained toilet, shower room opposed to a multi occupancy shower block. Being an early riser I also liked that the showers were being cleaned before people had woken. Unfortunately I did not use the bar, restaurant or shop as the weather caused us to leave earlier than planned. We had also booked a Canadian Canoe which without issue Waveney refunded due to the weather. I look forward to returning and being able to take full opportunity of all the facilities 😊”

Helpful Report

Posted 4 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews