Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lodge and fantastic food at the Waveney Inn!”

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Posted 6 years ago

That's excellent news! Thanks for leaving a review. We hope to see you again soon :)

Posted 6 years ago

“We stayed for a week over half term in our motorhome and had a wonderful time. The site was lovely and well maintained, the staff were friendly and helpful and the on site pub was excellent. We brought a small sailing boat as the campsite has a slipway so we also managed a couple of days sailing. Our children lovely the pool too. All in all a wonderful site that we’d highly recommend. Thanks all.”

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Posted 6 years ago

That's great, Andy and Carol! We're pleased you had such a nice time. Thank you for the review!

Posted 6 years ago

“Amazing peaceful place to stay. The food was amazing I strongly recommend the full breakfast. It was perfect and refilled me for a very long birthday! The staff are amazing. So friendly and definitely ones to laugh with. It was absolutely amazing. I strongly recommend staying at the Waveney hotel. Perfect service and an all round amazing birthday for me! Thank you all!! Miranda x”

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Posted 6 years ago

That's excellent to hear, Miranda! Thanks for the lovely review! We're pleased that you had a nice time, and hope to see you again soon! :)

Posted 6 years ago

“although i have put a good rating that was for the site, i was very disappointed that we only had a hot tub for one night as it broke for the next two nights,they tried to fix it with no success.No attempt was given to supply us with the use of another one, meaning we paid for something that we did not get.It has now been nearly a week since our visit and have heard nothing regarding some sort of compensation for goods not supplied”

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Posted 6 years ago

“A real hidden gem. Visited in our motorhome pitch was excellent with regard to services and a wonderful view over the water. Shop, bar and pool all worth a visit and shower and toilet facilities clean and well kept staff friendly and welcoming and information pack extremely helpful and comprehensive covering lots of things to do and see Well worth a visit - follow the centre instructions for access down the narrow roads and you won’t have any problems. Thoroughly enjoyable stay will be returning as soon as possible”

Helpful Report

Posted 6 years ago

Thanks so much for a lovely review, Paul! We're pleased to hear you enjoyed your stay with us, and we look forward to seeing you next time. :)

Posted 6 years ago

“Fabulous site and the lodge we stayed in was really lovely.”

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Posted 6 years ago

Thanks, Amy! We're pleased you enjoyed your time with us. Hope to see you again soon :)

Posted 6 years ago

“Relaxing comfortable lodge overlooking the pretty little harbour”

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Posted 6 years ago

“Found this resort on line as needed a large lodge with hot tub for a girlie birthday celebration. From booking until leaving this was a good experience. We were greeted with a smile from a very helpful receptionist. They allowed us time to decorate the lodge before the official hand over. The lodge was brilliant. The pub was also good again with friendly staff. This park does seem remote and the drive a little tricky, but its worth a visit. We had a great time here.”

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Posted 6 years ago

Thanks for the great review, Geraldine! We're glad that you all enjoyed a good girlie celebration :)

Posted 6 years ago

“My family and I had a fantastic weekend at Waveney River Centre. We stayed in Burgh Staithe Spa accommodation. Everyone had a great time, especially Having space, private garden with hot tub.”

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Posted 6 years ago

Thanks for the review, Janet! We're pleased to hear that you had a nice time at Burgh Staithe. We hope to see you again soon :)

Posted 6 years ago

“, the Had a fab time,was with you for a long weekend to celebrate a 50th birthday, the lodge we had was Marsh View, amazing lodge and view. Finishing touches such as the bath robes and slippers, fresh loaf of bread on arrival and milk, marmalade, dish washer tablets etc were a really thoughtful idea. We will definitely be back and are happy to recommend Waverley river centre to friends and family, thank you xx”

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Posted 6 years ago

Thanks for the five star review, Ricky! We're so pleased that you had a nice time. We hope to see you again soon! :)

Posted 6 years ago

“Very happy with our lodge love staying at the Waveney River Centre never want to go back home but we will be back next year.”

Waveney River Centre 5 star review on 19th November 2018

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Posted 6 years ago

Thanks for that great review, Anne! We're glad you had such a nice time here. Looking forward to seeing you next year :)

Posted 6 years ago

“LOVELY WALKS AND VERY HELPFULL STAFF. BAR AND FOOD SERVICE VERY GOOD ALONG WITH FRIENDLY BAR STAFF. GREAT FOR DOG WALKERS WITH STUNNING VIEWS. HAD A FANTASTIC STAY WITH MY MOTORHOME AND WILL BE STAYING AGAIN !!!.”

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Posted 6 years ago

That's great to hear, Paul. Thanks so much for your lovely review. We look forward to seeing you next time :)

Posted 6 years ago

“The pitch was perfect, disappointed with facilities. Shower/toilet was closed near to us. When used the shower further down the park it was cold n only one working. Didn’t feel a personal touch...we arrived late therefore didn’t receive everything we should’ve done, no one checked we were happy. The staff and food at the Waveney inn were lovely!! Dan and the other members of staff were very accommodating and attentive. Food was fabulous!”

Helpful Report

Posted 6 years ago

Hi Ian, thank you for your review. We are sorry that you were unsatisfied with some of our facilities. We aim to improve, and will take your criticism on board. On the other hand, we're pleased that you enjoyed the food at our pub and restaurant, The Waveney Inn. Thanks again for coming down and visiting us!

Posted 6 years ago

“Excellent weekend had by all ellingham spa was very clean and had everything in it we needed thank you”

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Posted 6 years ago

Excellent! Thank you for the review. We're pleased that you had a nice time.

Posted 6 years ago

“We had an excellent stay and loved the lodge and the Waverney inn, we just felt the hot tub should have been a little more private”

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Posted 6 years ago

Thanks, Shelley! We're glad you had a nice time. We've taken your comment about the hots tubs on board, and will strive to improve where we can.

Posted 6 years ago

“Loved our stay. Plenty of walks nearby for us and our dog. Great food in the pub and dog friendly too.”

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Posted 6 years ago

Thanks for the great review, Anni! We're glad you and your dog had a nice time.

Posted 6 years ago

“Lodge was great, very spacious. Other facilities on site were all easily accessible and clean. All staff were really polite, friendly and very helpful”

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Posted 6 years ago

Great! Thanks for the positive review. We're glad you had a nice time with us! :)

Posted 6 years ago

“This would be the third time we’ve been and probably the best stay we have had, even stay a extra day. My only down side, which is beyond Waveney River Centre control would be the access road in. All in all highly recommended.”

Waveney River Centre 4 star review on 10th November 2018

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Posted 6 years ago

Thanks for the lovely review, Mark and Amy! We're so pleased that you came back and had a great stay with us! We're flattered you chose to stay an extra day with us, too. We look forward to seeing you again soon! :)

Posted 6 years ago

“Upon visiting the centre this week for a 4 night break, we are sorry to say that we found the centre lacking in certain areas. Staff appeared demotivated and not customer facing. Even to the extent of sitting in their cars until dead on 0900 before opening the centre. We noted a list of maintence issues which we reported in a timely manner. Some of these issues were of a health and safety matter. Although reported we had to advise a second time and a maintenance operative appeared but made limited repairs. These faults should have been picked up prior to our visit if checks had been carried out correctly. One maintenance operative even said he had checked the windows were opening and closing correctly and yet when he attended he had to find someone else to tell him how to close them ! Sadly this is not what you expect. On a positive note the apartment was clean, but the issues mentioned above outshone the positives . We left a day early as the shower was never repaired which meant it was cold. Also we had to repair the saucepan as the handle was loose which should have been checked. The most horrifying thing of all was when the kitchen light fell down on the toaster which could have caused a potential fire hazard . After logging all the above we were shocked that no member of the management team came to check that repairs had been carried out to an improved standard . The light was fixed with sticky tape but the tape just came undone! We also reported the hot water was dangerous as far to hot. Again we reported this but no action was taken .”

Helpful Report

Posted 6 years ago

Hi, we're very sorry that you had this negative experience with us. I will pass your comments on to the relevant departments to make sure this does not happen again. Thank you.

Posted 6 years ago

“Pod was clean. Pods on incline so had to lug bags from car park. Shower block clean. Pub on site.”

Helpful Report

Posted 6 years ago

Hi Christine, we're glad you had a nice time. Thank you for your comments!

Posted 6 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews