Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful location. Great lodge overlooking the marsh. Lodge was home from home. Loved the hot tub. Very efficient heating and good showers. A few negatives about how the organisation/running of the park - the Hot tub is not hot enough to use on the first night so for a short break this was a major issue for us. I was looking forward to using the swimming pool in the evening but when we arrived I was told that the swimming pool was shut at 5.00pm. I tried very hard to persuade them to open the pool between 8.00am and 8.00pm as stated in the confirmation email but without success. On our penultimate day we received a text reminding us that we had to be out of the accommodation by 9.30 PROMPT. I've stayed at many different holiday parks and its always 10.00 and no text in capital letters telling me to leave. My conclusion is that this park is run/organised for the benefit of the staff! So lovely park but I will not be returning.”

Helpful Report

Posted 6 years ago

Hi Angela, thanks for your review. We've taken your comments on board and will strive to be better. Yes, because we like to make sure that it is clean and fresh, your hot tub will have been refilled before your arrival, so the water will unfortunately not have had time to get hot on your first day. We think this is better than having dirty water. We're sorry to see that you won't be returning, but we're glad you had a nice time while you were here. Thanks again!

Posted 6 years ago

“Staff extremely helpful and friendly, lovely place would highly recommend”

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Posted 6 years ago

Thanks for the lovely review! We're glad you had a nice time and hope to see you again soon!

Posted 6 years ago

“Amazing! A wonderful place and lovely friendly staff at the pub who knew what drinks we wanted by the second day”

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Posted 6 years ago

That's great! Thank you for the great review! We're glad you had a nice time.

Posted 6 years ago

“Enjoyed our stay lovely location however we found the bed very small.”

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Posted 6 years ago

Hi Linda, thank you for your review. We're glad you enjoyed your stay, and hope to see you again soon. We've taken your feedback on board, thank you for your comments.

Posted 6 years ago

“Amazing! Waveney holds many memories of mine, i first met my boyfriend here, I had my first friends holiday here and this weekend me and my boyfriend had our first holiday here together after being with each other 6 years and he proposed whilst watching the fireworks from our lodge! Waveney river centre holds a very special place in my heart. Thank you for the amazing holidays I've had!”

Waveney River Centre 5 star review on 5th November 2018

Helpful Report

Posted 6 years ago

Hi Chloe, that's a beautiful story, thank you so much for sharing it! We're glad you have enjoyed coming back to us over the years. We'd like to extend our best wishes to the both of you :)

Posted 6 years ago

“We found the place to be very rural and quiet which was lovely just what we were looking for The hot tubs are a fantastic extra to the lodges and The lodges clean and spacious.The only fault I could fine with our lodge was the tv was far too small and mounted far to high on the wall that it was near impossible to watch.Staff very helpful.”

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Posted 6 years ago

Thanks for the feedback! We're glad you had a lovely time at our rural location.

Posted 6 years ago

“Very disappointed that on my fourth visit in a year, having paid over a thousand pounds this time I was unable to swim at a time that I have swam on the 3 previous visits. Also the ferry was not running for most of the week. However the lodge was lovely and very well equipped..”

Helpful Report

Posted 6 years ago

Hi Stella, we're sorry that you were disappointed about the pool opening times on this occasion. It's great that you enjoyed your accommodation, though! Thank you for coming back!

Posted 6 years ago

“Beautiful setting, stylish lodges, fantastic hot tubs. Only downside was house keeping could have been a lot better. Bathroom needed a bottle of bleach due to staining to shower and toilet. Heavily stained bathrobes and tea towel. Radiators full of fluff/dust. Oven and fridge again needs a good clean as food remnants from previous guests. Small points that can be easily rectified that would make this a excellent holiday choice.”

Helpful Report

Posted 6 years ago

Hi Mrs L. Davies. Thanks for the feedback, we've taken your comments on board and will strive to improve. We are glad that you otherwise enjoyed your accommodation.

Posted 6 years ago

“We loved our stay. Had a great holiday. A few thing we notice may improve the resort. It would be nice to have privacy screening around the bot tubs. It would be great to have enough pots to fill the dishwasher otherwise it needs to go on after every meal as not enough plates for more than one meal. I personally find a steamer pan very handy to reducing the amount of fuel it takes to cook veg and steaming does not reduce the nutrients as much as boiling. Thank you for a lovely holiday.”

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Posted 6 years ago

Hi Tracy, we'll take your comments on board. Thanks for the feedback. We're glad you had a nice time here!

Posted 6 years ago

“Excellent campsite in very beautiful surroundings. Will visit again.”

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Posted 6 years ago

Great, thanks Kevin! We look forward to seeing you next time!

Posted 6 years ago

“Fabulous accommodation in a beautiful setting. Staff were very helpful. Unfortunately we didn't have great weather so a suggestion would be to have some board games and dvds available to hire and also more info on things to do locally, rather than just the leaflets.”

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Posted 6 years ago

Hi Jenny, thanks for the feedback. We're glad you enjoyed yourselves regardless of the weather. Thanks!

Posted 6 years ago

“We had a fantastic, relaxing holiday - we enjoyed swimming and using the hot tub every night xx”

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Posted 6 years ago

We're glad you had a nice time! Thanks for leaving your review.

Posted 6 years ago

“Lovely location but accommodation was starting to show signs of aging (wallpaper peeling off) and the beds were uncomfortable. We did complain about one single bed which had quite a slope but the best that was offered was to turn it over which didn’t really solve the issue. The reception staff were a little unfriendly and difficult to get any information out of. We had a lodge and hot tub was fantastic as was the play park.”

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Posted 6 years ago

Thanks for the feedback, Cassie. We've taken your comments on board and will look to improve our accommodation. We're glad you enjoyed the hot tub and play park, and we hope to see you again.

Posted 6 years ago

“Great holiday, lovely lodge and lovely facilities”

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Posted 6 years ago

Great! Thanks, Louise. We're glad you had such a nice time!

Posted 6 years ago

“Such a lovely quiet place but with lots to do we will return , have already said on social media what a lovely place strongly recommend”

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Posted 6 years ago

Thanks for the lovely review, Tracy! We're glad you had such a nice time, and look forward to seeing you again :)

Posted 6 years ago

“The lodge though different from the one in the pictures on Hoseasons was nice enough, though part of fridge door shelving had been broken off and left in the cupboard. The bedrooms were comfortable and there was enough space on the sofas for 5 of us. The oven and microwave works ok. Boiler broke on first night so no heat to hot water but mainance showed up at 730 the following morning and fixed issue. Dishwasher also refused to work and was also fixed on the same day. Hot tub was great and worked the whole time which the kids loved, arguably mor than the tired cold swimming pool, but they had fun their too. It’s worth noting it’s a 20 min drive to the nearest big town and the on site shop closes st 5. So bring your essential supplies with you. A loaf of bread was left for us along with some tea bags and milk etc which was a nice touch The area is beautiful and quiet, apart from the owls at night who enjoyed a sing song. The on site pub is excellent with a good range of food choices, they are also open for breakfast which was a nice treat I would stay again but maybe not in the Reedham Lodge, then again we’ve probably sorted out the issues on our stay so you should be fine with yours. Location wise it’s a great base to explore the broads and coast from with lots of walks and trails close by, and a few excellent pubs a short drive away.”

Helpful Report

Posted 6 years ago

Thank you for your review. I'm glad we managed to fix the problems you were having, and that you enjoyed your stay. We'll take your feedback on board to improve our park further. Thanks again!

Posted 6 years ago

“Love this place, second time we've been and can't wait to go back, highly recomended *****”

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Posted 6 years ago

Yay! Thank you for that lovely review! We look forward to seeing you again.

Posted 6 years ago

“We all loved the Centre and especially the restaurant which was both good value and good food. The road in was challenging especially as we arrived in the dark! The lodge we stayed in, Ellingham Spa we would rate as 95% OK (great Hot Tub Though) apart from the awful Mattresses,(cheep and springy) in both rooms and no electric kettle only retro gas? both really let down this great villa.”

Helpful Report

Posted 6 years ago

That's great! We're glad you have a nice time. We'll take your feedback on board regarding the mattresses and kettle, thank you for that.

Posted 6 years ago

“We were initially impressed with the site on arrival and overall enjoyed our stay. Just a few small nibbles regarding cleanliness of toilets and showers both on site and in the swimming pool.”

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Posted 6 years ago

Thanks for the feedback, Tina. We'll take it on board. We're glad you enjoyed your stay.

Posted 6 years ago

“Warm family friendly atmosphere,all the staff are friendly and very helpful,perfect little getaway,can’t wait for next year.”

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Posted 6 years ago

Thanks for the great review, Kelly! We look forward to seeing you next year :)

Posted 6 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews