Wayfair Reviews

“ I purchased a white, small dining set and there was rust on one leg of the table, also all 4 chairs were wobbly. They made me pay for shipping and are being shady about a full refund. Never again. If I have to sue to get all my monies back I will. ”

“ Exported the furniture but they denied Tax refund. Will never buy there again. ”

“ " They would not refund me either without a restocking fee. ”

“ Bought item from Wayfair 27th December it's now 22nd January no item and no refund do not use Wayfair they are the worst company ”

“ Call customer service back and they say there is nothing they can do to refund the $140 (even though, again, I did not want to return the couch at all). ”

“ The only “solution” provided was to return the item for a refund or purchase a new item with a minimal 10% discount—neither of which addresses the inconvenience caused. ”

“ Do not buy ANYTHING from Wayfair!! I purchased a recliner (order # 3818113709) on Christmas Eve. I received a tracking # from the automated chat system yesterday per tracking the label was created on Christmas Day at 3am with no movement since. I reached out and talked to multiple reps one rep purposely disconnected the call one rep told me they “can see” that FedEx picked up the recliner another rep told me they would have to do a 10 day investigation to see where the recliner is. Now that a supervisor is involved she’s stating they gotta reach out to the warehouse to make sure they not shipping the recliner. If there hasn’t been any movement in 2 weeks why do she think the recliner is going to all of a sudden leave the warehouse!!!!! Then I told the supervisor I’m going to dispute the charge with my bank at this point I want a refund this lady had the nerves to say they will place a hold on my Wayfair account if I decide to LADY I DONT CARE IM NOT ORDERING NOTHING ELSE FROM THIS HORRIBLE SITE!!! ”

“ This company is not the Wayfair it used to be. Please avoid. Quoted delivery times are fake and it made me wait a month, without any contact from them, before I got fed up and asked for a refund. Customer service were clueless on order status and simply said ‘it seems to have been delayed’. I know that! ”

“ They sent a broken desk and offered 20%refund for me to source someone to mend it! Astonishing! I’m disgusted with this company. ”

“ I signed in on 11/15, 16, 17, and 18 to find no tracking number so I called Wayfair customer service who confirmed the item still had not shipped and that the order was being canceled and a refund credited to my credit card. ”