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I am warning buyers not to use Wayfair, there is no way to find a real person to complain or cancel the order or get the money back, very poor service.
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posted 2 days ago
- Anonymous
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I have had a chat conversation with several different customer service representatives but get nowhere.
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posted 6 days ago
- Laura Smith
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I cannot believe the left of awful customer service throughout this entire order process.
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posted 6 days ago
- Anonymous
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I will never buy from Wayfair again! Buyer beware. They send out damaged merchandise. I had to wait three weeks for them to get me correct parts. I asked for a refund but they wouldn't give to me. will never buy from they again. They do not believe in customer service.
”
posted 1 week ago
- Janine
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Over the next 3 weeks my estimated delivery date was changed 9 times! That is unacceptable company service.
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posted 1 week ago
- Anonymous
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When I contacted customer service, I received more verbal apologies but was unable to cancel the higher-priced item scheduled for November 20.
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posted 1 week ago
- Paul M.
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Aside from being more expensive than all other comparable companies offering the exact same products, Wayfair's delivery service is absolutely horrid.
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posted 1 week ago
- Anonymous
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My order supposed to be delivered within 3 to 5 business days, after 3 weeks I haven’t received it, I called customer service and they said it will take another approximately 2 weeks.
I won’t use them again
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posted 2 weeks ago
- Anonymous
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I bought the sofa in August and I've been waiting 3 months to receive the correct sofa in this mess and incompetence, the service is terrible.
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posted 3 weeks ago
- Anonymous
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Horrible customer service item never arrived and currently battling them for a refund shop literally anywhere else
Customer service use AI to write replies even when you have an agent. Agents are rude and unprofessional and can barely spell.
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posted 4 weeks ago
- Anonymous
