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Wayfair Reviews

1.5 Rating 2,295 Reviews
C
Happiness Grade
Read Wayfair Reviews

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St

C

Customer Service - Average

61.40%
Industry Average
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posted 5 months ago - Susan Baxter
Bought a gazebo from Wayfair. It arrived with part of the roof missing and other problems. They kept in touch with me to send part and fix the other problems. They replaced the gazebo and told me I could donate the old one. I was very impressed with the customer service.
posted 1 year ago - S Mendes
I found Eightcap's customer service and account manager through the background in the early stage, and they replied that they would help me deal with it.
posted 1 year ago - Amie Jason
Customer service was always polte but not able to help. My dinning room set was on sale but not in stock so I could not order it as a set. I was able to purchase the table and chairs separately which cost alot more, so I did. On the day of the delivery the table and chairs was discounted on the site but they would not honor the $320 savings, I found that very disappointing. I would have excepted even a credit to the site.
posted 2 years ago - Anonymous
We ordered recliners and other items from Wayfair, we are very pleased with the quality and the service,of the company I would recommend Wayfair to anyone. The delivery people were extremely helpful and polite. Thank you Wayfair, happy customers Pam and Liane. West Midlands.
posted 2 years ago - Anonymous
Product, delivery and service , excellent.
posted 2 years ago - Kathryn Slinn
Disgusting service. I have always been happy with way fair and their products until I tried (and still am) to return an item. Three times I have waited in and been let down . I’m still waiting . I rang one of the team and all she was interested in was me writing a review on her service I said no until you resolve this issue . Still nothing. I will not be using this disgraceful company again
posted 2 years ago - Anonymous
Good price great customer service Thank you
posted 2 years ago - Kristern Siebart
Wayfair is the best. I ordered a shed from them I also purchased the Handy service to install. The shed was damaged by the installers i called Wayfair and they refunded me. There was no hassle no run around once they reviewed on their end i was done. I would recommend shopping with Wayfair
posted 3 years ago - Anonymous
This is the most wonderful customer-service based company I have ever ordered from.
posted 3 years ago - Jenny