Wayfair Reviews

“ Just a garbage company. I have spent so much time talking to customer service that I don't have the bandwidth to type my entire experience out here... but basically they are charging me hundreds of dollars to return an item that I cancelled BEFORE it shipped. Zero help or understanding from a company that I thought was about customer service. ”

“ I am appalled by the absolute lack of service, disrespect, and fraudulent behaviour by using my funds for accumulation of interest for almost three weeks. ”

“ I signed in on 11/15, 16, 17, and 18 to find no tracking number so I called Wayfair customer service who confirmed the item still had not shipped and that the order was being canceled and a refund credited to my credit card. ”

“ They sold us a chandelier that broke in 3 months. Thus came straight from China and now I see other reviews about how bad the quality is. Customer service promised to refund our money but was dishonest and did not. But from a reputable place not Wayfair. ”

“ I am warning buyers not to use Wayfair, there is no way to find a real person to complain or cancel the order or get the money back, very poor service. ”

“ I have had a chat conversation with several different customer service representatives but get nowhere. ”

“ I cannot believe the left of awful customer service throughout this entire order process. ”

“ I will never buy from Wayfair again! Buyer beware. They send out damaged merchandise. I had to wait three weeks for them to get me correct parts. I asked for a refund but they wouldn't give to me. will never buy from they again. They do not believe in customer service. ”

“ Over the next 3 weeks my estimated delivery date was changed 9 times! That is unacceptable company service. ”

“ When I contacted customer service, I received more verbal apologies but was unable to cancel the higher-priced item scheduled for November 20. ”