Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, do not use!!!!! Ordered a wardrobe in January, only 2 out of 3 boxes arrived - 1 of which was damaged. 3 months later, after being promised by customer services on three occasions that the box had been shipped only to later be told it was either lost or had not been shipped at all, they have now told me the wardrobe is out of stock. To rub salt into my sounds I now have to dispose of the parts delivered myself as it is against the courier's policy to collect parts out of their packaging. Lies, lies and more lies from this despicable 'company'.”

Helpful Report

Posted 6 years ago

“I order a writing desk, 6 months ago. Twice WAYFAIR DELIVERED the WRONG ITEM, YES TWICE”

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Posted 6 years ago

“Every time I wanted to move on to a new page, the screen dropped saying web page not available. Each time I had to press try again. This only happens with Wayfair. So I can't search for anything.”

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Posted 6 years ago

“I have just received an e mail from you to say the Christy Annabelle Berry King quilt cover I ordered last week, has been cancelled, saying it is discontinued, and yet you are still advertising it for sale. I have waited nearly a week for it and am very disappointed. I won't be ordering from you again. Sue Barnes”

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Posted 6 years ago

“Very bad service table and 4chairs total rubbish top of table split sent out replacement parts those were damage got full refund but getting it collected what a joke third time now will never buy again from Wayfair ..”

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Posted 6 years ago

“Very unhappy with the service. Sean is very liar employer. We spend £25 over the phone and get full refund for 1 month late waiting for bunk bed. Horrible service.”

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Posted 6 years ago

“I have never seen such a rubbish company and staffs in my whole life , they will assure everything and take your money but nothing will be delivered on time and won't send you what you requested i have made a purchase of £1073.66, they never delivered it properly , whatever delivered it was not what I have paid for. really frustrated by this rubbish company. whenever I call them they will assure everything but nothing will change. dont know how to get my money back so far I spoke to 5 of them everyday, but nothing changed.”

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Posted 6 years ago

“The delivery was suppose to come between 9am and 1:30, it never showed. After several calls I got through and they told me it was lost. Wasted my whole day. Brad”

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Posted 6 years ago

“Sent me the wrong rug, UPS took weeks to pick up returns and after calls and emails, they got them to come, then they still charged me 2 late fee's, 25 and 35.00 and interest, on returned rugs and refuse to refund. Disgusted.”

Helpful Report

Posted 6 years ago

“This is the worst online business I have ever dealt with. First they sent the wrong rug, then the return by UPS pick up took weeks. They had to call UPS for me and get them to come pick them up. I made an online payment just to cover myself until they could straighten out the account, but after multiple calls and emails, they still charged me two late fees- 25.00 and 35.00 plus interest, and want me to pay for it all. I will pay, and cancel this card, and give these reviews every place I possibly can, even my facebook page. Disgusted.”

Helpful Report

Posted 6 years ago

“We ordered a 4 door wardrobe, 2 small 3 drawer side tables, a chest of drawers and dressing table. After initially placing our order, it took over 6 weeks to arrive. On the date of deliver, it did not arrive. No one called to say it wasn't coming, no communication at all. After another 4 weeks, our furniture finally arrived. When it did, 1 of the side tables was badly damaged. After contacting wayfair, a replacement was sent, this was also damaged!! On the 3rd attempt, the item seemed to be ok. All the furniture looked nice and seemed sturdy. We have had this now around 2 years, and it has all fallen apart one way or the other. The wardrobe had 4 drawers at the bottom, 2 are broken! The chest of drawers, drawers are also falling apart, turns out they are only glued together (and not very well). All in all, I am very disappointed with everything and regret making the purchase. Its now going to cost more money to replace everything, when with what we bought, should have lasted. To sum up.....Awful and very very bad quality.”

Helpful Report

Posted 6 years ago

“CREDIT CARD FRAUD. Not only have I not received the item I ordered almost two months later, but I found that I had been charged THREE separate times for the same item. Don't order from this site.”

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Posted 6 years ago

“Table arrived with no legs! Who sends a table with no legs? 2/6 chairs damaged. Replacement would have taken 1 month or greater. Cancelled the entire order and received a refund promptly. Quite frankly, how do they expect to remain in business with such a low standard? Embarrassing...”

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Posted 6 years ago

“Item was of a very poor quality and refund should have taken 3-5 days but it's been 13 days and still waiting despite 3 calls.”

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Posted 6 years ago

“Appalling delivery, received heavily damaged items TWICE!”

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Posted 6 years ago

“Don't buy from Wayfair!! Ordered a bed, came without parts, ordered the parts and it still came with parts missing. Had full refund and money refunded off another item i bought. Literally a JOKE of a company. I am now without a bed for Christmas in my new home. Thanks!!”

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Posted 6 years ago

“Two incomplete deliveries, a third one allegedly broken in transit. The result is that I've been left without a table for Christmas.”

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Posted 6 years ago

“Shipping delays”

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Posted 6 years ago

“Horrible experience Useless customer service Every item I ordered there was a problem with it !! The worst experience ever!!!!!! If I could I would give ----0000 stars”

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Posted 6 years ago

“Been waiting over a week now for our missing part of a bed 4th time lucky if we get it this time. worst customer service ever feel like they don't care as long as they got your money even to complain they make it hard DONT BUY FROM WAYFAIR”

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Posted 6 years ago

Wayfair is rated 1.5 based on 2,242 reviews