Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,295 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bough alot of items from wayfair and absolutely bril to deal with could not fault on any form bril”

Helpful Report

Posted 4 months ago

“I ordered a white leather sectional. It was $3,200. I thought it could was a good price 4 real leather . It was a white glove delivery at no extra charge and free shipping saving me hundreds of $. The couch is amazing. Stunning and comfortable. I made the right decision and am loving it. Don't hesitate in this One.”

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Posted 8 months ago

“Bought a gazebo from Wayfair. It arrived with part of the roof missing and other problems. They kept in touch with me to send part and fix the other problems. They replaced the gazebo and told me I could donate the old one. I was very impressed with the customer service.”

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Posted 1 year ago

“Absolutely happy with the way Way Fair managed my concerns. They were swift and efficient in dealing with the concerns I had. I would purchase from them again.”

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Posted 1 year ago

“I absolutely love Wayfair! I purchased two grey high back dinning chairs and a console that I caught on sale. Extremally happy with the quality of all items! Just take the time to read customer reviews on the item that you decide to purchase because that helps to inform you of the quality!”

Wayfair 5 star review on 12th January 2023

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Posted 2 years ago

“Wayfair have been absolutely excellent with dealing with a faulty table I had. They were very quick to apologise and send out a replacement Table straight away. I was kept updated throughout the whole process. Wayfair were exceptional . Thankyou”

Wayfair 5 star review on 6th December 2022

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Posted 2 years ago

“Satisfactory”

Wayfair 5 star review on 5th December 2022

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Posted 2 years ago

“We ordered recliners and other items from wayfair, we are very pleased with the quality and the service,of the company I would recommend wayfair to anyone. The delivery people were extremely helpful and polite. Thank you Wayfair, happy customers Pam and Liane. West Midlands.”

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Posted 2 years ago

“Product, delivery and service , excellent.”

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Posted 2 years ago

“Very quick delivery of the lovely cups I ordered.”

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Posted 2 years ago

“Disgusting service. I have always been happy with way fair and their products until I tried (and still am) to return an item. Three times I have waited in and been let down . I’m still waiting . I rang one of the team and all she was interested in was me writing a review on her service I said no until you resolve this issue . Still nothing. I will not be using this disgraceful company again”

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Posted 2 years ago

“I can't believe that it takes more than 3 weeks to deliver curtains. It varies but OVERSTOCK delivers faster every time. When I see something I like on Wayfair, I first go to OVERSTOCK to see if they carry it and order it from them!!!”

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Posted 2 years ago

“Just taken delivery of 4 dining chairs. Easy to put together Very pleased with them. Wayfair always deliver on time & the price is very good.”

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Posted 2 years ago

“I was a bit skeptical when ordering furniture, but I was very positively surprised with the purchases, I received a message and SMS when everything came, and every thing was of good quality and came without any damage.”

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Posted 2 years ago

“Good price great customer service Thank you”

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Posted 2 years ago

“Wayfair is the best. I ordered a shed from them I also purchased the Handy service to install. The shed was damaged by the installers i called Wayfair and they refunded me. There was no hassle no run around once they reviewed on their end i was done. I would recommend shopping with Wayfair”

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Posted 3 years ago

“I ordered a chair with footstool and I love it. Arrived early and in good shape. I'm very happy”

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Posted 3 years ago

“This is the most wonderful customer-service based company I have ever ordered from.”

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Posted 3 years ago

“Very good customer service delivery on the day, good quality merchandise”

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Posted 3 years ago

“surprised by all the negative comments. A year ago I ordered 2 sheets, a bedroom bed, a rug and I am very satisfied . Everything is as in the description and pictures. Yesterday I ordered a rug for the hallway, which is already on its way. Satisfied customer”

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Posted 3 years ago

Wayfair is rated 1.5 based on 2,295 reviews