Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, I will shop again”

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Posted 2 years ago

“Very prompt and efficient delivery. Good range of products.”

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Posted 2 years ago

“Great range of products and quick delivery.”

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Posted 2 years ago

“Disappointed in the delay, but was advised of reason after chasing.”

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Posted 2 years ago

Hi there, we are very sorry that some of your items were delayed in dispatch, due to the brand missing their order notification. We sincerely apologise for the inconvenience caused and we did already issue you with a token of apology for the delay. Kind regards, Ginny.

Posted 2 years ago

“Gorgeous products and super helpful with my delivery query. Great products and team can’t fault and never found it to be any different.”

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Posted 2 years ago

“The level of service that I received was low, I placed 2 orders at the same time and the first one came to my flat as normal, but the second one was delayed 3 weeks, the reason that they said to me was that my flat's info was wrong and I didn't live there ( in my flat). Obviously, I'm still living in this flat and I received the first order. Thus I'm not happy at all with the services.”

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Posted 2 years ago

Hi Konstantinos, thank you for your feedback. As we mentioned in our email exchange, Royal Mail returned the parcel to sender, because they were informed that you no longer lived at that address. This was not the fault of the brand and they were happy to send out a replacement once the item was received back with them, but you were going away and it wouldn't have got to you in time, so we had to issue you with a refund instead. We are very sorry for any inconvenience caused by Royal Mail. Kind regards, Ginny.

Posted 2 years ago

“It is great to find a deodorant with no plastic or harmful ingredients, which smells good and is effective.”

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Posted 2 years ago

“Great range of products and fast delivery”

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Posted 2 years ago

“I purchased a salt candle and Himalayan salt rub for my wife for our 8th Wedding Anniversary (UK Salt) although the items are lovely and as advertised my issue is with the company. I couldn’t track the order, no response to emails on the contact us tabs. Poor communication Slight damage to product on arrival and small spillage/waste of scrub. A little disappointing especially as was a gift”

Helpful Report

Posted 2 years ago

Hi Russell, thank you for your feedback, we are very sorry that the item was damaged upon arrival. I see that you sent us an email regarding this and my colleague Alfie responded within 2 working days (our response time is currently 2-3 working days) and he asked you to send a photo of the damaged item, which you did on Tuesday and I responded to that this evening and have forwarded it on to the brand and asked them if they can supply either a replacement or a refund. May I ask which would you prefer? Furthermore, there was no tracking provided by the brand. We are also sorry you couldn't track the order. Some brands don't upload the tracking, as they send the items by Standard post. We hope to resolve this with you shortly and we are very sorry for the inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“Delighted ro have found recyclable brush heads. Just as good and cheaper than Phillips”

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Posted 2 years ago

“Great product, have ordered many times. Great service, with fast postage”

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Posted 2 years ago

“Lovely, unique item, received quickly”

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Posted 2 years ago

“Ordered 2 cleaning items. Simple size sent instead of 500g (price approx £10). Still waiting for reply from online customer service form 10 days later. Looks like lots of marketing but poor customer service.”

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Posted 2 years ago

Hi Stephen, thank you for your feedback, we are very sorry that you received the wrong item. I'm so sorry that your first email was missed and that you had to follow up with us. Thank you for sending a photo of the sample to my colleague Alfie. He doesn't work on Wednesdays or Thursdays, so I have forwarded the photo to the brand Fill and I'm waiting for their reply. I will be in touch by email shortly. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“Seems okay so far”

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Posted 2 years ago

“I have tried to get in touch about a refund following their policy and have heard nothing back. Very frustrating!”

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Posted 2 years ago

Hi there, thank you for your feedback. My colleague Alfie emailed you on 15th July with the brand return address to return your item to and you haven't replied. I see in your previous email you said our email had gone to your junk folder, so I would advise checking there again for his email? I will resend it to you now too. Kind regards, Ginny.

Posted 2 years ago

“Necklace was beautifully packaged and was well made Recipient loved it”

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Posted 2 years ago

“Beautiful and delicate earrings.”

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Posted 2 years ago

“Lovely product, really nicely wrapped. Arrived really quickly. I would highly recommend”

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Posted 2 years ago

“It's good, I like using Wearth to find beauty products and candles. Can't wait for more brands to join the site so then it can be the perfect replacement for amazon or boots.”

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Posted 2 years ago

“Only sent me 1 of the 3 things I ordered. I have emailed them to see where the other items are and after a week they still have not responded to my message. Not good customer service.”

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Posted 2 years ago

Hi Deborah, thank you for your feedback. We are very sorry to hear this. I can see from the Royal Mail tracking that the items were returned to sender on 7th July and I have emailed you regarding this with the tracking link. I have therefore emailed the brand again to inform them of this. Unfortunately, they didn't respond to my colleague who had been asking the whereabouts of your parcel. Please can you let me know in response to my email if you would like the items to be resent, or if you would prefer a refund at this stage? We sincerely apologise for any inconvenience caused. Kind regards Ginny

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews