Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

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“Great store! Was able to find the household items I needed from the sustainable brands I liked really easily.”

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Posted 1 year ago

“Good product, swiftly delivered in eco packaging. ✔️”

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Posted 1 year ago

“I've not received my product so can't review it. I've received no updates on its delivery, who the courier is, nor when it was dispatched. Can I please be informed what is happening with my order? Many thanks”

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Posted 1 year ago

Hi Emma, thank you for your feedback. We are very sorry that you hadn't received your order at the point of leaving the review. I have sent you an email regarding this. It was sent by Royal Mail Standard post and there are currently significant delays due to the strikes. May I ask if you have since received your order? If not, we will follow up again with the brand. Please respond to my email to let me know. I look forward to hearing from you shortly. Kind regards Ginny

Posted 1 year ago

“Great eco shop”

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Posted 1 year ago

“Beautiful product, thoughtfully packaged and environmentally sound too. Perfect. Thank you”

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Posted 1 year ago

“As a company aiming to reduce its impact on the environment, I was surprised that my 3 small items came separately. It would be useful if this was made clear so that one could order items coming from the same manufacturer.”

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Posted 1 year ago

“4 weeks later and still no sign of the piece I ordered! Customer service is looking into this however they take 2-3 days to reply so am still waiting. Hopefully I will love the item I receive soon but my experience so far hasn’t been the best!”

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Posted 1 year ago

“good quality. nice packaging design.”

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Posted 1 year ago

“Seems like a good range of lower impact products, found them by looking for plastic-free makeup refills.”

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Posted 1 year ago

“Looks good but gave as a Christmas present so daughter not tried it yet”

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Posted 1 year ago

“Beautiful presents, wrapped with care.”

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Posted 1 year ago

“Arrived quickly despite the postal strike. Lovely brightening concealer is easy to apply. The little pot was packaged in a perfectly sized little eco envelope.”

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Posted 1 year ago

“Fab products and service!”

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Posted 1 year ago

“I found the website good to navigate and liked the idea of ECO-friendly items in one place.”

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Posted 1 year ago

“As they are Christmas presents we have yet to try them but they arrived on time, and all look rather lovely.”

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Posted 1 year ago

“I have no problems with wealth as a company but some of the products I purchased were unbelievably bad, and very expensive at that. The ‘vegan deodorant’ that I purchased in the scent fresh cedar smells absolutely vile. Other than that I feel it would be a good deoderant but even opening the stick I do not want to get a whiff( I feel as though a different scent would be good but ‘fresh cedar’ needs changing . The shampoo I bought (Jojo shampoo bar) is terrible, it’s like it dosent wash out and leaves a waxy residue on your hair and scalp making it look like you have not washed your hair.”

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Posted 1 year ago

Hi Sophie, thank you for your feedback. We are sorry to hear that you are unhappy with some of your purchases. I would like to point out that this in fact a product review, but it is under the company review section and therefore counts against our company customer service. We are an online marketplace with over 250 UK brands and it does really at the end of the day come down to personal taste and not all the products will suit everyone's sense of smell or taste. I'm sorry to hear about the shampoo. I will definitely pass this on to the brand for comment. The 2 items you have mentioned are on 2 separate orders placed at different times and are by 2 different brands. Unfortunately, shopping online means that you can't try before you buy. I can only pass on your comments to each brand and see if they have any feedback to give. Unfortunately we can't accept returns for toiletries once opened. I will be in touch by email when I've heard back from both brands. Kind regards, Ginny.

Posted 1 year ago

“The ethics of this company are second to none. This is also reflected in their communication and their service. The jewellery is beautiful, just that little bit different - why wouldn't you buy recycled silver when it looks this good.”

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Posted 1 year ago

“Still waiting for order #127541 pebble necklace ordered 16/11/22 If someone can let me know when I will receive gift as needed asap for a birthday present”

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Posted 1 year ago

Hi Leigh, thank you for your feedback. We are very sorry for the delay in our reply, it is very busy in Customer Services on the run up to Christamas. We are sorry that you haven't received your order yet. Looking at the correspondence between you and my colleague Laura, I see that a replacement was sent out to you by the brand on 8th December by Royal Mail 1st Class post, not with a tracked service. I'm afraid that due to the ongoing Royal Mail strikes, many parcels are very much delayed and this is not the fault of the brand. We really hope that your parcel will arrive in time for your daughter's birthday this weekend. It hasn't helped that we have had a postal strike yesterday and today. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Great selection of quality goods.”

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Posted 1 year ago

“Great variety of ethical products and gifts available. The service has been perfect on all purchases so far.”

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Posted 1 year ago

Wearth London is rated 4.7 based on 2,816 reviews