Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely eye pillow, beautifully made, makes sleeping so much better! Bliss.”

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Posted 2 years ago

“Easy website, quick delivery, good eco product”

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Posted 2 years ago

“Good selection of products, and my item arrived very quickly.”

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Posted 2 years ago

“Love the products I ordered but I was surprised that my order came in two separate shipments.”

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Posted 2 years ago

“Excellent service. Would highly recommend and will definitely be using again.”

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Posted 2 years ago

“happy with everything”

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Posted 2 years ago

“Recent customer so can't say much but will use again for sure.”

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Posted 2 years ago

“always get my bulk washing liquid from here.. fast delivery”

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Posted 2 years ago

“Best water bottle everrrrrrrr”

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Posted 2 years ago

“I ordered a gift set which was delivered very promptly and the recipient was delighted with the content of the box. My only complaint is that having received an order confirmation email from you I then received no further communication regarding despatch and and delivery. It would have been useful to have been kept informed about the delivery process.”

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Posted 2 years ago

“I shop at Wearth whenever I can ! Great choice of products and excellent service.”

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Posted 2 years ago

“Great place to find truly environmentally friendly products! I've found brands I'd never heard of and sustainable alternatives I may never have thought of looking for. User friendly too. Love it!”

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Posted 2 years ago

“Excellent products Fast delivery”

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Posted 2 years ago

“Really quick delivery, great product and price. Good updates.”

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Posted 2 years ago

“Twice ordered an item that resulted to be out of stock. The second time I was sent a wrong item instead. Customer service not very responsive or helpful.”

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Posted 2 years ago

Hi there, thank you for your feedback. We are very sorry to hear this. I can see that my colleague Alfie has been dealing with your query by email. He offered either an exchange to an alternative colourway or to return the wrong item for a refund, which you opted for. He has informed you that Wearth will refund your return postage cost. We are very sorry that an out of stock item was listed on our website and this has since been removed by Alfie. I'm sorry that you feel that he hasn't been helpful, as he has done everything correctly. The stock showing on our website is connected to each brand's e-commerce store system and they are each responsible for adjusting the stock in or out their end. As each brand tends to sell on a few different storefronts, occasionally stock levels can differ slightly to what is showing at the point of purchase on our website. We are very sorry for any inconvenience caused by this. I will be in touch by email. Kind regards, Ginny.

Posted 2 years ago

“Beautiful, organic products all presented in eco friendly and seriously attractive packing. This was a gift and the recipient is highly delighted. I am so impressed by the service given, I have already ordered another gift set and sundries for my granddaughter.”

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Posted 2 years ago

“My goods were delivered and the packages split”

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Posted 2 years ago

Hi Caroline, thank you for your feedback and for providing the photo. We are very sorry that you have received a damaged item. This is the first correspondence we have received from you regarding this. We shall contact the brand immediately regarding this matter. I will shortly send you an email asking if you would prefer a resend or a refund. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“I still haven’t received my order !”

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Posted 2 years ago

Hi Lizzie, thank you for your review. We are sorry to hear that you haven't received your order for 3 items from 3 different brands. I have sent you an email regarding this. We haven't received any email correspondence from you previously about this. I will contact the brands for you regarding the 2 missing items. 2 items were shipped on 28th April - the day you placed the order and the Calm Hand & Body Balm was sent on 29th April by Standard Royal Mail post. I see from the Royal Mail tracking that the shower mitt was delivered on 30th April and the sponge & loofah scourer pack are not yet showing as delivered. We are very sorry for any inconvenience caused by the delay. I will be in touch again by email when I have had a response from the brands. Kind regards, Ginny

Posted 2 years ago

“Love this website! Great sustainable products and fast shipping! Thank you!”

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Posted 2 years ago

“I ordered on the 22nd April, now 5th may and the order still hasn’t arrived”

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Posted 2 years ago

Hi Chris, we are very sorry to hear that your order hasn't arrived with you. It was shipped by the brand Barnaby's Brushes on 28th April. We have contacted the brand for an update and we will send you an email shortly. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews