Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, great quality and excellent service. Thanks”

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Posted 2 years ago

“I ordered voucher for my granddaughter as a birthday gift and know she has already used it but the amounts could have easier if I could have said what I wanted which would have been £40 but had to do £50 which was better for her and you but as a pensioner felt a bit stretched. As it was an E-voucher it took less than 5mins to receive it which was excellent.”

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Posted 2 years ago

“Easy to order. Great products. Slight hiccup with delivery but the customer service is EXCELLENT! Thanks!”

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Posted 2 years ago

“This was a present for my Grandaughter she was very pleased with it.”

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Posted 2 years ago

“I ordered the tester kit. The products are lovely and smell luscious!”

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Posted 2 years ago

“Beautiful necklace, exactly what I was looking for.”

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Posted 2 years ago

“Sorry but my first experience with Wearth means I will not be shopping with them again. Customer services (Alfie) were really helpful but in terms of delivery the company have a lot of work to do. They do not send delivery updates or confirmation when the parcel has been delivered, even when it is late and delivered to the wrong address! It was only through contacting customer services that I found out it was going to be late and then that it had been delivered to the wrong address.”

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Posted 2 years ago

Hi there, thank you for your feedback. We are sorry to hear that the item was delivered to the wrong house by the courier Evri. An automated confirmation email is sent to the email provided on the order, once the order has been marked as shipped by the brand. I would suggest checking your junk mail folder in case it ended up there. The brands are given the option of adding tracking information on the order which you would be notified about, however on this occasion, they didn't provide the tracking number on the order. Each of the 250+ brands uses their own method of shipping and some items are sent tracked and others are sent by Standard post, depending on the value of the item. I'm afraid that we do depend on the customer informing us that they haven't received an item and we then contact the brand who have sent it out for an update. We are very sorry for any inconvenience caused. Please kindly see my email. Kind regards, Ginny.

Posted 2 years ago

“There was a slight delay on my purchase arriving but the customer service team were very helpful when I contacted them to ask about the delay.”

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Posted 2 years ago

“only just started using tooth powder my dog likes it”

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Posted 2 years ago

“Quick delivery and useful 10-litre soap refill which should keep us going for some time!”

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Posted 2 years ago

“This was a gift for a friend which I had it sent direct to her so I can't comment on the lamp. However, it took over 10 days to arrine. Unfortunately, there was no communication to say it had been dispatched so after 8 days I tried to contact which took another few days (no phone number available). It would be really helpful and save a lot of palava if company could notify when an order is dispatched and perhaps give tracking details. After all I paid for postage.”

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Posted 2 years ago

Hi there, thank you for your feedback. We are sorry to hear that that item took over 10 days to arrive. I see that it does state 3-5 working days delivery time on the product listing, however, if the item is sent via Standard post, it can be subject to Royal Mail delays. I can see that the item was shipped on the 4th working day after the order was placed. An automated confirmation email is sent when the brand marks the item as shipped on the system. The order does state it was shipped, so the email would have been sent, but perhaps it ended up in your junk mail folder? I'm afraid that we don't operate a telephone service and we are online only. We aim to respond to customers within 2-3 working days. I'm sorry that you had to email us to find out where the order was. Please kindly see my email. Kind regards, Ginny.

Posted 2 years ago

“Great service. Good selection of products and delivered very quickly in minimal packaging.”

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Posted 2 years ago

“V happy to find eco friendly products that are also good value for money”

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Posted 2 years ago

“Quick postage and a great product at a very reasonable price. Thank you, I will be shopping here again xx”

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Posted 2 years ago

“Great, quick delivery and quality product.”

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Posted 2 years ago

“Great product at a reasonable price. Quick delivery too.”

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Posted 2 years ago

“Always super quick postage and very impressed with the toothbrush heads”

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Posted 2 years ago

“Great service Speedy delivery And recycles the old toothbrush heads From brushed Just great”

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Posted 2 years ago

“Sent the wrong product. Have been in communication with customer service for over a week without any confirmation that they are going to send me what I paid for! More interested in getting back the wrong product. Very disappointing.”

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Posted 2 years ago

Hi Maura, thank you for your feedback. We are sorry that the wrong item was sent to you by the brand and that it took some liaising to rectify the situation. I can see that the query has been dealt with since and that you requested a refund which was issued some time ago and you were also sent a discount voucher as a token of apology. Once again, we are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews