Webkul Reviews

Name: Webkul
Rating: 4.28

4.3 Rating 334 Reviews

82 %

of reviewers recommend Webkul

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4.3

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Webkul 5 star review on 20th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent assistance! Very professional”

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Posted 2 years ago

“Really disappointed. The module that I bought 300€ works partially. Refunds are not possible and are never possible because the code is "open source". Why they indicate that refund is possible.”

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Posted 2 years ago

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Posted 2 years ago

“Overall experience is good, support team understand client need. Highly Recommended.”

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Posted 2 years ago

“Je recommande les yeux fermés”

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Posted 2 years ago

“Why we select their service? They have handling business based on Magento for many years; They have many addon for the multi vendor marketplace, and This is just what I want. They worked on our customization requirement of the wallet system for our eCommerce marketplace website. They provide their team and extension support with each possibility of our requirement. We have a dedicated account manager and a development team who coordinated very well with their full support. We are using the Multi-Vendor marketplace and the upgraded features of the existing modules on our website. They worked on features in the wallet system as per requirements. I am impressed with their coordination and support with each of my requirements.”

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Posted 2 years ago

“Everything ok, they help me in all i need. Recommended.”

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Posted 2 years ago

“Very efficient plugin and very efficient team ! I bourght "B2B invoice" for Prestashop to exempt taxes for pro customers and I'm really satisfied. Each time I needed help, the Webkul customer service was very reactive and efficient. I recommend !”

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Posted 2 years ago

“We had an awesome experience with the webkul. Their support team was great on helping out to solve the issues. And very responsive. More than 100 support messges were exchanged.”

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Posted 2 years ago

“Customer Service is Terrible. Do not ever deal with this company. I bought their OTP plugin, it hasnt worked since day 1. Back and forth for almost a month and even though they said they "fixed" the problem, they never did. I recieve 4-5 complaints from customers ever day due to this plugin not allowing them to login. I kept reporting this to their support to try and get it fixed in a timely manner, ive sent videos, screenshots and detailed explanations of the problems (I have a massive technical background - So I gave them everything they needed to troubleshoot and fix. Its been almost a month of sending them a message, waiting for 2-3 days to get a response, another 2-3 days for a "fix" that never worked. FInally they tell me they are unable to find the problem and they ask that I get one of my customers to take a video of the problem......? are you serious? Finally I ask for a refund - that their policy clearly states is something that they do, if they cant fix the problem... which, is this case.. is exactly what is happening. They refuse and instead offer me custom services (paid)... These guys cant even fix the issue with their terribly built software and they have the nerve to tell me that If i PAY.. to fix the module (that has never worked) that it will fix the problem. Do not ever deal with these crooks - save yourself the hassle. Webkul are a bunch of crooks that only want your money and offer terrible support in return.”

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Posted 2 years ago

“Reasonable: Little understanding and some installation and operation errors that you can correct with some knowledge, as the assistance always says that it is a change and then proposes a value to correct the error that was already in the module.”

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Posted 2 years ago

“Good products, fast answer to issues”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“Plugins don't work. Customer service replies questions only if you use the paid services that start from 100 dollars.”

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Posted 2 years ago

“Accommodating support. Smooth installation of plugins. Very useful products (plugins) exactly what we needed! Saved us a lot of development time.”

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Posted 2 years ago

“Avoid this company. Most of the plugins are cheap, but they hardly work. You can get paid support, but they are not professional. I asked them to install plugin to my site: they installed it and caused the wholesite to crash & they were not able fix it. I had my own team fix it. I contacted Webkul team, explained the problem and *without telling me* they installed the plugin again and did not tell me about it. We had to restart my store again, but as no one knew that plugin was set up again, it took us long time to find the problem. After leaving negative feedback, they said that they will give me refund. I contacted them, but never got any refund.”

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Posted 2 years ago

“Thanks Webkul for your support and to be my prestashop hero . you guys are very pro and all. working with you it's a pleasure I recommend Webkul products to anyone. I have been using their prestashop marketplace and many other several modules.”

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Posted 2 years ago

“Great work, a lot of skills.”

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Posted 2 years ago

“Best Magento 2 third party extesion ever. Wonderful customization of my site with very good support and rapid feedback. I'm completely satisfied.”

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Posted 2 years ago

“The modules are very well done and updated regularly. Customer service is very responsive and very efficient. Thanks again.”

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Posted 2 years ago

Webkul is rated 4.3 based on 334 reviews