“I have just left an incorrect comment about Lumo. I previously stated that they DO NOT STATE that if you already have a smart meter they won't change you. This was wrong on my part, in the info they DO say that if you have smart you can't change to them. Make sure you read all details properly.”
“I was being flipped to Lumo (or so i thought) I have received an email during early hours of this morning from Lumo stating they can't support my property. Having checked why, apparently if you already have a smart meter you can't switch to Lumo, but this was not mentioned when i completed my details. I am very disappointed as they were going to save me nearly £200 per year. I now have to go through the whole lot again looking for a better deal.”
Our response - We're so sorry to hear your energy switch with Lumo Energy hasn’t gone to plan. That's not the hassle-free experience we wanted you to have.
Please be assured we're on the case, working with Lumo Energy to understand what went wrong in order to put it right for you.
We hope to get to the bottom of things for you in the next couple of days. And we'll be back in touch with you then with an update and hopefully a resolution to get you seamlessly flipped.
In the meanwhile, if you have any questions don't hesitate to contact us 0800 470 4700.
Thanks for your patience.
Kind regards,
James
“The whole process was totally painless and so simple to set up.
Just a couple of minutes to follow easy direction questions and before you know it you start saving money. I live on my own and i've saved just under 80 quid. How good is that ?
Treat yourself with the money you WILL save, I wish I'd done it sooner.”
“First use today, not actually had any real time nor experience to comment, however, the process was very simple, the site easy to navigate, if the savings projected come to fruition then I will be more than happy.”
