“Comparatively easy to follow instructions couldn’t put full bank in due to restrictions on number of characters but apart from that seems to fit in well with our requirements”
“The application process was straight-forward. I would have liked the choice of a variable monthly direct debit. I like to pay bills in full each time, rather than have them averaged out over 12 months.”
“My first flip lasted all of 24 hrs. Ui got an email from new provider to say they could not serve my address and to cancel my DD with bank. I hope this is a one off. Disappointing!!!!”
Hi there.
We're so sorry to hear your energy switch with Lumo Energy hasn’t gone to plan. That's not the hassle-free experience we wanted you to have.
Please be assured we're on the case, working with Lumo Energy to understand what went wrong in order to put it right for you.
We hope to get to the bottom of things for you in the next couple of days. And we'll be back in touch with you then with an update and hopefully a resolution to get you seamlessly flipped.
In the meanwhile, if you have any questions don't hesitate to contact us 0800 470 4700. Thanks for your patience.
Thanks
James
