“My experience with Weilai Concept has been exceptional in every aspect. Their furniture designs are not only aesthetically pleasing but also highly functional, adding both style and practicality to my home. Additionally, their customer service was top-notch, and the delivery time was surprisingly quick, making my overall shopping experience with Weilai Concept truly satisfying.”
“Do not buy from this company. They sell illegal goods. The sofas I bought from them did not have the legally required Fire labels on them.
Also the packaging that they arrived in was in was very tatty. All the labels were in Chinese. Even the instructions for attaching the legs are in Chinese. The delivery was late, and the delivery guy told me that they had even had to make a hole in the outer plastic sacking to check the colour before they could be loaded. Should give you an idea of the kind of company you are dealing with.
At the moment I am trying to get a refund and get them to pick them up due to the fact that they do not meet the Furniture and Furnishings (Fire Safety) Regulations.
If I could give 0 stars that would be it.”
“I recently bought a chair, and I have to say, its quality exceeded my expectations, just as I anticipated. I firmly believe this chair is constructed to endure for a lifetime. The process of ordering online went smoothly, and when I decided on a different color, it was a breeze to make the change. I want to express my gratitude for the outstanding service. Many thanks!”
“I recently bought a chair, and I have to say, its quality exceeded my expectations, just as I anticipated. I firmly believe this chair is constructed to endure for a lifetime. The process of ordering online went smoothly, and when I decided on a different color, it was a breeze to make the change. I want to express my gratitude for the outstanding service. Many thanks!”
“If you have found this site and are looking for genuine reviews for this dreadful company, can I suggest you use the filter to isolate the 1 star reviews where you will see the same problems, again and again.
All the 5 star reviews are product descriptions, ridiculously written in marketing speak.
Trading Standards are aware.”
“Potential buyers BEWARE.
Focus on the negative reviews, not the ridiculously written positives, all written using the same language.
This company is a total nightmare to deal with. I had to get my bank involved to get my money back after they sent me chairs with no legs and refused to take them back.
Asked for them back after I was refunded by the bank and then wouldn't send a courier.
All the staff are called 'Amy' - some write in english, others not so much.
Truly the worst company I have ever dealt with.”
“I recently upgraded my space with the Tandy Dressing Table from Weilai Concept, and it's truly transformed my mornings! The elegant design speaks volumes about its refined aesthetics, while the practical layout—with its ample storage options—keeps all my essentials organized and within reach. The quality is evident in the sturdy build and the smooth, luxe finish of the wood. What's more, the mirror offers the perfect perspective, making my beauty routines a delightful experience. This piece isn't just furniture; it's a slice of luxury that resonates with my style!”
“I recently purchased the Tandy Dressing Table and it's truly a gem! Its sleek design fits perfectly with my bedroom decor, and the quality is exceptional for the price. The drawers glide smoothly, providing ample storage. It's not just functional but also adds a touch of elegance to my daily routine. Highly recommend for anyone seeking style and practicality.”
“I cannot express how fraudulent this company is - I ordered a coffee table showing that the table is in stock, I hadn’t receive an email to confirmed. A day or two later I emailed asking for an update, later Amy comes back with ‘it’s out of stock’ and offered alternatives also said if I do not come with an option automatically I will be refunded the original payment. I didn’t like the alternatives and asked for refund (the response time was like in days) these are high end luxury items the response should have been be quicker. Anyway she got back a day or two later advising if I want the refund she will deduct 10%,how does this work? WEILAI never had the item in stock it’s not my fault! I refused that and asked for the full refund and still arguing with them. I have in the mean time got my bank involved and classed this is as fraudulent company where they are charging customer for their item not being in stock looool. The company is funny and fraudulent I must say and Amy is clueless in what she is doing. Now they refunded me £117 out of £500, so another fraudulent case has been opened with both bank and police, I ordered and the item was out of stock, so I want my money back that’s all. I’m not sure if I should cry or laugh cos my bank fraud team are involved and will get the money back for me I am 1000% confident in that. I have also informed the metropolitan police fraud team and they are looking into this. Lucky I have all the emails to back the case, I may even take them up with a law suit as it’s stressful and it’s been weeks I haven’t had my full money refunded and may get compensation from all of this. HONESTLY PEOPLE THEY DO NOT HAVE ITEMS IN STOCK ITS A LIE SHOWING ON THE WEBSITE THEY DO. DO NOT ORDER FROM THEM. THEY WILL EMAIL BACK SAYING OUT OF STOCK CHOOSE ANOTHER ONE AND IF YOU DONT THEY WILL DEDUCT 10%. How the f that does work? Police and bank are also confused with this as their item was out of stock and they are charging me loool. Oh god.”
“The Comfort Bliss Chair has completely transformed my sitting experience, making it an absolute pleasure to spend hours seated in front of my desk or lounging in the living room. As an individual who spends a significant portion of their day working from home, finding a chair that offers both ergonomic support and unparalleled comfort was crucial, and the Comfort Bliss Chair has exceeded all my expectations.”
“The sofa appears well-constructed and sturdy. The frame seems durable, and the fabric feels like it can withstand regular use. I have been using it daily, and so far, there are no signs of wear or tear. The stitching is neat, and the materials used give the impression that it will stand the test of time.”
“One of the standout features of this sofa is its durability. I've had it for a few months now, and it still looks and feels brand new. The construction is solid, and I can tell that this piece is built to last. Even with daily use by both me and my family, there's been no sagging or loss of cushion support”
“When it comes to comfort, this sofa truly shines. The cushions are plush and supportive, providing a cozy spot for lounging, reading, or even napping. The seating depth is just right, striking a balance between comfort and posture support. Whether I'm hosting a gathering or simply relaxing after a long day, this sofa offers a wonderful place to unwind.”
“The Comfort Bliss Chair has completely transformed my sitting experience, making it an absolute pleasure to spend hours seated in front of my desk or lounging in the living room. As an individual who spends a significant portion of their day working from home, finding a chair that offers both ergonomic support and unparalleled comfort was crucial, and the Comfort Bliss Chair has exceeded all my expectations.”
“Apalling company, advertising products as 'in stock' and then giving multiple excuses for 10 week delays.
Ordered 4 chairs, delivered in 2 batches. 2 sets of legs are missing and they are refusing to resolve.
If you have similar problems, I suggest you contact Trading Standards (who are already aware), request chargeback from your bank AND send details of your experience to the BBC pro gramme Rip Off Britain to investigate as they need to be exposed.”
“One feature that truly impressed me is its versatility. The adjustable height settings allow me to use it as a coffee table when lounging with friends, or I can raise it up to a comfortable height for working while standing. It's like having multiple tables in one!”
“We had an extremely disappointing experience with our purchase from this company, and I want to share our account in the hope that it can assist others in managing their expectations when dealing with Weilai Concept.
Our choice was the Neekor coffee table, ordered through their website. Upon placing the order, we were promptly informed that the delivery would take 8-12 weeks due to the product's origin in China, which we accepted. Approximately 8 weeks into the waiting period, a gentle nudge via email led to the disclosure of a delivery date. Up to this point, everything seemed reasonable.
However, our satisfaction soon turned into frustration when the delivery team arrived. A large industrial-grade timber crate was deposited in our living room, and they left without assisting my wife (who was home alone) with removing the crate. Our previous experiences with other companies involved furniture assembly and packaging removal, making this stark contrast in service quality quite surprising and disappointing.
After reaching out to Weilai Concept seeking clarification, their response was astonishingly unhelpful. They sent a picture of a hammer, suggesting its use to open the crate and packaging. The situation was exacerbated by the fact that my wife was left to handle this hefty table unaided, considering the risk of injury from nails and splinters. The explanation given for the crate's delivery mode being a preventive measure against damage, while somewhat valid, neglects the fact that other overseas retailers manage to deliver items safely without imposing this burden on customers.
Upon my return home from abroad, approximately 10 days after the table's arrival, we managed to unpack the encased table only to discover a major oversight - the table lacked the attached legs. Despite scouring through drawers and packaging, the legs were nowhere to be found. Further investigation beneath the table yielded no screw holes where the legs could be affixed. Adding to the disappointment, the table displayed prominent scratches along its side. This entire ordeal rendered the entire delivery process subpar and inconsistent with our expectations.
Our attempts to seek assistance from their customer service were met with frustrating delays and, shockingly, a sarcastic response rather than any form of apology. I reached out to them regarding the missing legs on August 12th, and today, on the 15th, we have yet to receive a reply. Beyond the inconvenient delivery and surface scratches, the absence of table legs is a significant issue, fundamentally altering the advertised product. This experience highlights the need for caution when considering an order from Weilai Concept, as appearances can be deceiving, and what is presented may not align with the actual product received.”
