“The staff was fabulous! They worked around our timeline and helped up purchase our forever family dining room table that will be handed down for generations to come. Thanks so mucH”
“Great service. I was working with another store and they were very difficult and would not negotiate. So I called key. We worked out a deal over the phone and we went in the next day to finalize.Michael was awesome and got us exactly what we wanted for what we wanted to pay.”
“So happy with our purchase! We bounced around from a bunch of different stores and we finally felt at home when we found Key Home Furnishings. Our sales person was Dan and he was so warm and welcoming without being pushy or overbearing. He listened to what we wanted and helped guide our decisions. He made our first time buying furniture fun.We custom ordered exactly what we wanted and it took about three weeks to get to us. The delivery folks were beyond kind to us and really helped us get it into the house. The quality of the couch is beyond expectations - we just love it.”
“Great furniture awful customer services.
Been trying to return something for 2 weeks and I am not getting a proper response. I wouldn’t order from there again.”
“Found a nice variety of living room chairs. Helpful salesperson provided fabric samples to take home. Purchased 2 swivel chairs and await delivery at future date. Prices comparable to other stores”
“I would highly recommend this store to everyone. Their salesman have been super patient and approachable. Even after I paid my items, they still helped me rearrange my delivery date, TWICE!”
“The customer service team at this furniture online shop went above and beyond to help me with my order. I had a question about a product and they responded quickly and were very knowledgeable.”
“I have been waiting for delivery for 8 weeks and when it’s near to the delivery date I received an email saying that the item is broken in transit and that too the information was given only when I contacted them regarding delivery.
Very poor service”
“Do not buy from this company. The item ordered in November has still not arrived and after some customer service updates from "Amy" via email I have not heard back from then for two weeks despite constant emails from me. The telephone number is not taking calls or messages. I feel as though I have been scammed. They have had £1000 of my money for nearly 6 months and I have so far received nothing.”
“*** DO NOT BUY FROM Weilai Concept ***
I ordered Arbaz Office Desk back in Feb, and I'm still without a desk or refund!
Weilai Concept so called customer service is beyond a joke, they appear to have one customer service representative called Amy who is probably one of the directors or owners of the company. Weilai Concept do not have a customer services direct dial contact No. and appear to be completely faceless. Upon further research they are a drop-ship company importing goods from China, they have a small warehouse holding facility in London!
The Arbaz Office Desk originally delivered was completely the wrong desk, i.e., white not black and the wrong style! Amy did offer a complementary coat stand or side table as compensation if I agreed to keep the desk which I immediately declined. Another replacement was dispatched, but courier damaged the desk in transit, Amy did offer 10% if I agreed to accept the damaged deck (pic attached). After several attempts to find alternative product Amy arranged collection of the wrong desk and at the same time the courier would deliver the agreed replacement. This didn’t happen, the courier just collected the incorrect desk and the next morning I was notified by Amy the alternative dispatched desk had been in-fact dropped and shattered by the courier. I have since chased Amy relentlessly for a full refund, her initial reply was that she needed to check with the warehouse if the incorrect desk had been booked into the warehouse before any refund could be processed! I was honestly flabbergasted that I’m held to ransom for my refund for a desk that Weilai Concept delivered incorrectly more than 6 weeks ago in the first place! I have chased and chased all of this week and now Amy has gone on radio silence.
Worth noting that most of the reviews on this website are completely fake as Weilai Concept has no affiliation to BoConcept but do have a connection with Boohhome who no longer appear to be trading! Weilai Concept is a trading company of Jia Capital Ltd, company Reg. No. 12512493. The company director and registered business address can be found on Companies House if anybody needs to log an official compliant with the Trading Standards Authority.
*** LASTLY DO NOT BUY FROM Weilai Concept ****”
“Ordered a desk, they said it was out of stock but can sent a smaller version at a discount.
After agreeing they tried to send a different model.
Hustlers. Avoid.”
