“The original waiting time for delivery was stated as 3-4 days. Then I was emailed saying 4-5 weeks. Then emailed again the day after saying if that was okay and that I should let them know, so I replied saying yes. I then got another email saying that the last sofa was sold and I'll now have to wait an extra 9-10 weeks for delivery, with a terrible offer of only 6% discount. I asked for 10% due to the long wait and the way they've messed us around, but I was given an ultimatum of - take it or leave it. Having looked at the reviews here, I'm thinking that this company are cowboys and not at all trustworthy. I'm apprehensive about the quality of the sofa once it finally arrives.”
“Absolutely awful company. They do not honor the year long warranty they claim on their website.
Totally unprofessional, uncaring, rude customer service.
PLEASE AVOID THIS COMPANY AT ALL COSTS
Sofa bed didn't even last 6 months - not good quality at all.”
“This is a company selling cheap, shoddy Chinese goods which do not comply with the fire regulations of the countries they are selling too. Do not give this company your money, they told me that the fire labels which should have been SEWN into the cushions must have fallen off in transit. Hmm, there should have been 3 labels, one for each sofa cushion. Each cushion was in a bag in a box so how on earth they could fall off… cheap, dangerous and shoddy goods. Avoid”
“cheap furniture, my item was not fit for purpose
poor customer service (amy)
refuse to return goods
refuse to issue refunds
refuse to provide returns address and contact information”
“My armchair was eliverd on time,Liked the build,packaging was very good. colour was nice liked it ,a bit of dent or scratch near one leg but its ok.overall this can be placed perfect at living room.”
“I was a bit reluctant to use this website, but glad i plucked up the courage in the end. I received confirmation of my order (Gabriel Two Seater Sofa Bed, Linen - Dark Grey / 1.7m), and i'm very happy with the quality.
The courier they used was also excellent (proovia.co.uk), and they delivered without fuss in the time slot promised.”
“SCAM company selling poor quality goods. I ordered the Marbella Textilene Rope Woven Outdoor Sofa Set with a 3-4 day delivery only to receive an email telling me there was a wait of 3-4 weeks. Item arrived and is totally unsuitable for outdoor weather as is some type of "woollen" material. It is rock hard to sit on due to the wooden bars on sofa and seats. It looks cheap and the table top is cheap wood marble effect. Not at all like i was expecting from the pictures. Emailed Amy in customer services and think she needs some training on how to handle complaints, i found her very short and dismissive and instead of acknowledging my complaint told me how “The quality is fine as all customers' feedback” Now i have to pay a fortune to return this piece of rubbish. I wish i had read the reviews beforehand as i would have never wasted my time and money. I would AVOID this company at all costs and stick to a local and reputable firm.”
“I brought a Sofa, and it is of outstanding quality, as I had anticipated.
Will last me a lifetime, in my opinion. The online ordering process was fantastic, but I later changed my mind and desired another colour this was not a problem.
Good service overall. Happy with my purchases. The sofa has lasted a long time and is of good quality.”
“I really like this product. It was excellent value for money. It was very easy to assemble. It is very sturdy and durable. It gives me so much more space and it looks amazing I would highly recommend this product.”
“I had an issue with a dining table I purchased from Weilai Concept. Amy handled it quickly and efficiently. Quality furniture, expert delivery, and assembly services. I couldn't have asked for a better experience. I adore the dining set! I highly recommend them as a company.”
“This company should be avoided at all costs..
I ordered a coffee table 499£ firstly when i ordered it said 3/4 days delivery
Then i get a email saying no stock it would be 3/4 weeks ? So i waited 4 weeks later it arrived it is shocking quality and the customer service is none existent..then someone emails me try to tell me its the nataural look of
The table top
It os thethey clearly have your money order from china they have no stock control none because its not there stock they basically order items with out money
I will upload pictures of the coffee table i ordered and the one that they are advertising
Hope this helps someone thinking to order anything from weilai concept!”
“This was my initial purchase from this online store, and it turned out to be a worthwhile decision. The delivery exceeded my expectations, the items were securely packaged, in excellent condition, and of good quality, offering great value for money. The table looks wonderful, very nice colours. My only wish is that the table was available in a larger size than 30cm.”
“My entire experience with WEI LAI Concept, from placing my order to delivery, was excellent. I was impressed by the competitive prices and the superb quality of the Aditi sofa bed I purchased. The customer service team kept me well-informed about the delivery schedule. I must also mention the delivery team, who were exceptionally polite and friendly. I would wholeheartedly recommend WEI LAI Concept and will certainly be a returning customer in the future.”
“We ordered two sofas in December from weilai and the customer support there was great. Delivery arrived a couple of weeks ago, very pleased with the service and the sofas are beautiful. Just ordered an extra chair and footstool online and the process was equally smooth and hastle free, thoroughly recommend Loaf if you are looking for cool, comfortable furniture and great customer service.”
“SCAM firm operated by a kid called - Jiangquan Chen dropshipping poor quality goods from china research companies house he has a few entities. Purchase at your own risk but rest assured, these reviews below that are supposed to be positive can easily be grabbed from an SMM panel to add more credibility. He is also illegally using New York Times badges on his website so claim he has been mentioned in the press when he has not.”
“Everything is great with the product and the purchase process. I recently acquired the Tylor Sideboard from Weilai Concept, The colour is a perfect match to what you see on the website, no surprises there.
What I love the most is the generous storage space. Plus, assembling it was a breeze, thanks to the clear instructions provided. Excellent piece of furniture!”
“Ordered 2 chairs as decoration for the new house. They are comfortable and match my home. And the communication with Weilai was also very smooth! Would recommend.”
“Miss sold a sofa bed, the one that arrived looks nothing like the one on the website. They want me to pay to return it. Absolutely shameful company. Do not trust the reviews on the website, look on Facebook and it seems common practice to scam customers with wrong / poor immitation items.”
“This dressing table and stool are lovely. They complement my mom's elegant, shabby chic bedroom style. It was a great deal, and my husband found it easy to assemble.”
