“SCAM company selling poor quality goods. I ordered the Marbella Textilene Rope Woven Outdoor Sofa Set with a 3-4 day delivery only to receive an email telling me there was a wait of 3-4 weeks. Item arrived and is totally unsuitable for outdoor weather as is some type of "woollen" material. It is rock hard to sit on due to the wooden bars on sofa and seats. It looks cheap and the table top is cheap wood marble effect. Not at all like i was expecting from the pictures. Emailed Amy in customer services and think she needs some training on how to handle complaints, i found her very short and dismissive and instead of acknowledging my complaint told me how “The quality is fine as all customers' feedback” Now i have to pay a fortune to return this piece of rubbish. I wish i had read the reviews beforehand as i would have never wasted my time and money. I would AVOID this company at all costs and stick to a local and reputable firm.”
“I brought a Sofa, and it is of outstanding quality, as I had anticipated.
Will last me a lifetime, in my opinion. The online ordering process was fantastic, but I later changed my mind and desired another colour this was not a problem.
Good service overall. Happy with my purchases. The sofa has lasted a long time and is of good quality.”
“I really like this product. It was excellent value for money. It was very easy to assemble. It is very sturdy and durable. It gives me so much more space and it looks amazing I would highly recommend this product.”
“I had an issue with a dining table I purchased from Weilai Concept. Amy handled it quickly and efficiently. Quality furniture, expert delivery, and assembly services. I couldn't have asked for a better experience. I adore the dining set! I highly recommend them as a company.”
“This company should be avoided at all costs..
I ordered a coffee table 499£ firstly when i ordered it said 3/4 days delivery
Then i get a email saying no stock it would be 3/4 weeks ? So i waited 4 weeks later it arrived it is shocking quality and the customer service is none existent..then someone emails me try to tell me its the nataural look of
The table top
It os thethey clearly have your money order from china they have no stock control none because its not there stock they basically order items with out money
I will upload pictures of the coffee table i ordered and the one that they are advertising
Hope this helps someone thinking to order anything from weilai concept!”
“This was my initial purchase from this online store, and it turned out to be a worthwhile decision. The delivery exceeded my expectations, the items were securely packaged, in excellent condition, and of good quality, offering great value for money. The table looks wonderful, very nice colours. My only wish is that the table was available in a larger size than 30cm.”
“My entire experience with WEI LAI Concept, from placing my order to delivery, was excellent. I was impressed by the competitive prices and the superb quality of the Aditi sofa bed I purchased. The customer service team kept me well-informed about the delivery schedule. I must also mention the delivery team, who were exceptionally polite and friendly. I would wholeheartedly recommend WEI LAI Concept and will certainly be a returning customer in the future.”
“We ordered two sofas in December from weilai and the customer support there was great. Delivery arrived a couple of weeks ago, very pleased with the service and the sofas are beautiful. Just ordered an extra chair and footstool online and the process was equally smooth and hastle free, thoroughly recommend Loaf if you are looking for cool, comfortable furniture and great customer service.”
“SCAM firm operated by a kid called - Jiangquan Chen dropshipping poor quality goods from china research companies house he has a few entities. Purchase at your own risk but rest assured, these reviews below that are supposed to be positive can easily be grabbed from an SMM panel to add more credibility. He is also illegally using New York Times badges on his website so claim he has been mentioned in the press when he has not.”
“Everything is great with the product and the purchase process. I recently acquired the Tylor Sideboard from Weilai Concept, The colour is a perfect match to what you see on the website, no surprises there.
What I love the most is the generous storage space. Plus, assembling it was a breeze, thanks to the clear instructions provided. Excellent piece of furniture!”
“Ordered 2 chairs as decoration for the new house. They are comfortable and match my home. And the communication with Weilai was also very smooth! Would recommend.”
“Miss sold a sofa bed, the one that arrived looks nothing like the one on the website. They want me to pay to return it. Absolutely shameful company. Do not trust the reviews on the website, look on Facebook and it seems common practice to scam customers with wrong / poor immitation items.”
“This dressing table and stool are lovely. They complement my mom's elegant, shabby chic bedroom style. It was a great deal, and my husband found it easy to assemble.”
“The White Barcelona Daybed from Weilai Concept is a masterpiece of modern comfort and timeless design. The daybed's ergonomic structure provides unparalleled relaxation, making it the focal point of my living space. This purchase exceeded expectations, delivering both aesthetic appeal and unmatched comfort. Highly recommend!”
“Avoid! I purchased a sofa from Welai concept and it was supposed to be delivered within a few days. The next day I received an email advising the sofa is out of stock and they haven't updated the website yet (first red flag). They offered me a different size sofa that could be delivered within 2 weeks or I could wait for 4-5 weeks for the one I originally ordere. I chose to wait for my sofa.
I then received a order tracking link. After clicking on the link, it showed me estimated delivery for end of January (2 months away) - second red flag. I started looking online for real reviews, checked the name of the company that the payment was made to (different to Welali, but it's common). After a short investigation, I knew the company director's name (Chinese national) and their registered address (a flat in London). I also checked their warehouse address on Google maps and it looked liked a small storage unit rather than a proper warehouse.
I asked Weilai for a refund. Almost immediately I received an email with an invoice marked as 'refined'. I asked them when I will receive my money back and they sent me another email with a link to their Terms and conditions and also stating that they will deduct 10% because I 'confirmed' (whatever they mean).
I then called my bank because luckily the payment was still pending, and asked them to cancel the transaction. After an anxious almost 24 hours wait, I had my money back in my bank account.
Lesson learned for the future, always read real reviews, don't believe that reviews on the company website are real.”
“Absolutely chuffed with this Gabriel 2 Seater Sofa Bed from Weilai Concept, I am! It's a real space-saver, perfect for my little flat. Came all snug and well-packed, not a scratch on it. And blimey, the quality for the price? It's a right bargain, couldn't be happier!”
“Purchased a garden sofa set from Weilai Concept and it's been a fantastic addition to my summer. Despite some mixed reviews online, my experience has been overwhelmingly positive, with the set showcasing excellent durability and style. A well-deserved 5-star rating for quality and comfort!”
“I recently purchased a sintered stone office desk from Weilai Concept and couldn't be happier. The desk's quality is exceptional, with a durable surface that resists scratches and stains. Its sleek, minimalist style fits perfectly into my office aesthetic. The desk is also highly practical, providing ample workspace without taking up too much room. Delivery was prompt, arriving well within the estimated time. Highly recommend!”
“DO NOT SHOP FROM WEILAI CONCEPT FRAUDULENT COMPANY READ OTHER 1 star reviews before you shop - Purchased a gold nesting table which was not gold more like copper or brown as described on other websites also table had other defects. I had to fight for a returns and had a really bad customer service experience ever in my entire life, have never experienced anything like it - I was basically told I was lying and nothing was wrong with the table but at the beginning I had been offered a compensation gift to say sorry but soon as I asked for a refund on the basis that the table was not as described and had defects they told me No everything I was telling them was not right so they insisted the table was gold and my lighting was either to dim or too ambient and small table had got tempered glass written on it which again they told it was the logo not writing - I got one email every 24hrs that was to basically patronise me and tell it no my true - eventually after telling them I have contacted trading standards and sending them emails of the consumers act 2015 they arranged a returns telling me they will look at the tables once received and decide if they will pay for returns or charge me - so obviously nothing was wrong with the table as they kept telling me even before looking at it so have charged me the return fee - I have reported them to trading standards and my bank so should get the returns charge back but would say never ever again and now I feel I can't trust any online stores - absolutely ridiculous- it's a fraud as I believe if I didn't take this further and threatened them with trading standards I would have not got my money back. Terrible awful company to deal with- STAY AWAY IF YOU CARE FOR YOUR SANITY AND MONEY"”
