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Welcome Pickups Reviews

4.9 Rating 6,352 Reviews
97 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,352 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous
Anonymous  // 01/01/2019
The only reason I have rated this “good” and not “very good” is because of the transfer we had in Prague. We have used Welcome for our transfers in Prague, Barcelona and Lisbon as well as a return transfer in Prague. They were all really good experiences except for Prague where our driver was surly, didn’t speak to us at all and when we arrived close to our accommodation, just basically left us to find it ourselves where the other drivers have shown us right to the door.
Helpful Report
Posted 5 years ago
Dear Traveller, I am happy to hear you had a great experience with your transfers in Barcelona and Lisbon. I am sorry to hear that you did not have the same experience in Prague, this is not the service we at Welcome aim to provide. Our Customer Care Department would love to discuss any further information in regards to your experience, they would love to hear from you and I hope you take the time to speak to them. Their email address is orders@welcomepickups.com We really hope you will use our services again and have many more happy and safe adventures. Looking forward to hearing from you. Thank you.
Posted 5 years ago
Excellent conducteur rassurant et très gentil. Site très sécurisé avec personnes de confiance. Meilleur alternative lorsqu'on part à l'étranger, mieux vaut payer un peu plus qu'en transport en commun pour éviter bien des contraintes ! Très satisfaite du service. Merci
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Posted 5 years ago
Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! Best,
Posted 5 years ago
I recently booked a return transfer from Ibiza to a villa. The initial booking was easy and I enjoyed receiving the confirmation email. What I didn't like was the very late driver allocation. It wasn't until a few hours before that we had the driver details both there and back and I must have rang over 5 times each way to chase these details. It didn't leave me much hope to be honest. However our driver both was lovely and very punctual. The minibus was very hot with no A/C but that's not a huge problem. I would book again knowing that the transfer did turn up both ways but I did not enjoy the waiting for confirmation considering I booked a few weeks in advance. The driver also changed 3 times each way on the day. All in all OK but could have been better. Wasted a lot of time ringing customer services.
Helpful Report
Posted 5 years ago
Dear Traveler, We are very glad that our lovely drivers managed to meet your expectations and that you have enjoyed your ride! We do understand that the driver assignment process was a concern for you but would like to assure you that we have a specialized team that is closely monitoring all transfers that are due to be operated daily. A member of our Customer Care department will contact you as we are more than eager to discuss with you further so that you can share more details and thoughts about your recent experience using our services! We hope that you will take the time and reply to our representative. Thank you!
Posted 5 years ago
Driver was already waiting for us in the airport hall / in Front of the Hotel. He was fast and friendly.
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Posted 5 years ago
Thank you for your review! We do hope you will use our services again soon! Wish you all the best,
Posted 5 years ago
We had a warm welcome. Driver assigned to us was nice and courteous..
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Posted 5 years ago
Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. Best,
Posted 5 years ago
I'm really satisfied about your customer service: driver is very professional, kind and friendly. The Meteora tour is well planned and opportunity to be fully-customizable is very appreciable with amazing introduction of the places. Excellent service. I will recommend your services Thanks
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Posted 5 years ago
We thank you for your kind words, Marina! We really appreciate your feedback and we do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! Best,
Posted 5 years ago
Excellent service. Courteous, knowledgeable, friendly drivers. Used both ends of trip. Would definitely use again.
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Posted 5 years ago
Thank you for trusting us, Jennifer! We really appreciate your honest review! We look forward to seeing you again in our other destinations too! All the best,
Posted 5 years ago
All is ok. Bu price too expensive 2 times of normal taxi fare! They must reduce!
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Posted 5 years ago
Thank you for your review! We really appreciate your feedback! Safety and comfort are some of our top priorities, that is why we offer the best available services! All the best,
Posted 5 years ago
Excellent service
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Posted 5 years ago
Thank you for your review, Edward! We do hope you will use our services again soon! Wish you the best,
Posted 5 years ago
Punctual and very kind
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Posted 5 years ago
Thank you for your review Alessia! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. All the best,
Posted 5 years ago
Great!!! Nice drivers
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Posted 5 years ago
Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. Best,
Posted 5 years ago
We used this taxi company (welcomepickups)to go from CDG to Maisons Laffitte. Excellent. 5 stars. Our drivers were on time. Thank you Diakite and Amani. V comfortable cars and a perfect way to start and end our short trip to Paris. I highly recommend them. ..maureen 20. June 2019
Helpful Report
Posted 5 years ago
Thank you for your review, Maureen! We are so happy your travel experience started as it should. Don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again!
Posted 5 years ago
Thank you very much for your services! You have been more than helpful with our vacatiom plans. We will certainly get back to you in the future. Excellent drivers and customer support.
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review! We are thrilled to hear you plan on using us again! We do hope you won't hesitate to book your transfers with us again. Stay tuned for offers and updates! To many more happy and safe travels!
Posted 5 years ago
Very friendly driver and nice introduction to the city. Right on time.
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Posted 5 years ago
Thank you for taking the time to leave a review! We are so glad our driver could give you local recommendations! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! Best,
Posted 5 years ago
Excellent service can’t fault them. Will definitely use welcome pickups again!!!
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Posted 5 years ago
Thank you for your review, Linda. We really appreciate your feedback! We are thrilled to hear you plan on using us again! We cannot wait as we would love to see you too! In the meantime, we wish you many more happy experiences! All the best,
Posted 5 years ago
Lovely driver. Clean car. right on time.
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Posted 5 years ago
Thank you for your review, Michael. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. Best,
Posted 5 years ago
Great driver, great service. Highly recommended
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Posted 5 years ago
Thank you for trusting us Mat! We really appreciate it! We look forward to seeing you again in our other destinations too! All the best!
Posted 5 years ago
Chauffeur a l'heure et agréable. Je recommande.
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Posted 5 years ago
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. All the best,
Posted 5 years ago
Fantastic
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Posted 5 years ago
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. All the best,
Posted 5 years ago
All perfect
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Posted 5 years ago
Thank you for your review Federico! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. All the best,
Posted 5 years ago
Welcome Pickups is rated 4.9 based on 6,352 reviews