Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

“Booked weeks in advance. They cancelled when we were an hour outside of Paris, leaving us scrambling at Gare de Nord to find transportation for our family. If you’ve been there, you know you want to get out of there as fast as possible, especially with two small children. Completely unacceptable service. Will not book with them in the future.”

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Posted 1 year ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“Brilliant service overall. Regular notifications on the run up to our booking. Communication was easy with our driver via phone / message. Highly recommended!”

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Posted 1 year ago

“It was not a good experience. The taxi charges us 65 euros from the International airport of Athens to the airbnb, which was not the fare that we got from your web. You should specify the fare from the airport, so travelers would not have surprises.”

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Posted 1 year ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“The driver for the airport shuttle service was furious at us for only disclosing our 2 carry-on luggage into the comment section while booking. Althought he admitted seeing the comment, he said this was not the place to mention this and requested we give him an additional 15 euros in cash (without providing any receipt of course). He was really rude and had a bad temper. We reported this driver scam to Welcome Pickups and they didn’t do any follow-up with us.I wonder if they tolerate these type of scam from their driver?”

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Posted 1 year ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“It's a scam. Use at your own risk. Used it in Paris. Driver cancelled with no support from the team on options and no refund offered.”

Helpful Report

Posted 1 year ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“I have used Welcome Pickups on several occasions in recent years and would strongly recommend them. Always prompt, courteous and professional.”

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Posted 1 year ago

“Very friendly, open, communicative and very good English.”

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Posted 1 year ago

“The driver wouldn’t wait for me as it was over 1 hour even though he had been told that there was a problem getting assistance to get me off the aeroplane and I’d been assured he would wait. He left me with no option but to pay for another taxi. Will not use you again. Rubbish company happy to take my money didn’t care that he left me at airport”

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Posted 1 year ago

Hi Susan! Sorry to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“bravo, continuer comme ça.👍”

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Posted 1 year ago

“Yuce Tuncer. Excelent driver and wonderful Person. The top!”

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Posted 1 year ago

“Very friendly, open, communicative and very good English.”

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Posted 1 year ago

“Efficient and informative trip to the AirPort. Very pleasant experiemce.”

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Posted 1 year ago

“Very easy and smoot pickup service.”

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Posted 1 year ago

“number one”

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Posted 1 year ago

“We’ve recently used Welcome Pickups twice in Athens, and once in Barcelona. Great service, excellent communication, lovely cars and friendly drivers.”

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Posted 1 year ago

“Excellent thank you”

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Posted 1 year ago

“He's very freindly good talking English very helped”

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Posted 1 year ago

“Juan Manuel was a thoroughly professional driver as well as a perfect gentleman that made our trip to the airport an actually enjoyable experience. First of all, he shoed up on time and assisted us with loading our luggage and then proceeded to point out points of interest and history along the way. He really was out of the ordinary and a fountain of knowledge on Spain and it history. Wish him our very best and would love to meet up with him again on our next trip down to Seville.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY Booked a return journey from Pafos Airport to Limassol. Inbound journey got notified of driver and vehicle day before saying the driver would meet you at the airport. On landing got a WhatsApp message from someone saying he was our driver and to contact him when out of the airport (different driver and vehicle). No meet and had to wait. That wasn't the worst of it on our return I kept asking for the return drivers details. just over 3 hours before pick up contacted to say a driver has allocated and don't worry. 1 hour later got a message saying no drivers available in Cyprus and cancelled the pickup, leaving us stranded. Had to pay over the odds to get a taxi quickly. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

Dear Wayne, please accept our apologies for the above situation, our support team is eager to assist you, you may contact them directly at hello@welcomepickups.com by providing a transfer number so they can assist you further. Thank you for reaching out.

Posted 1 year ago

“Absolutely brilliant service… could not have been better.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Welcome Pickups Reviews