Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,350 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably priced and reliable service. This is the second time I have booked via Welcome Pickups. Both drivers were professional, helpful and courteous. Would not hesitate to use them again.”

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Posted 3 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 66 cities around the globe at the moment? Give us a follow to know more about us, our destinations and to receive offers. We hope to see you again soon! We wish you all the best

Posted 3 years ago

“Top Service”

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Posted 3 years ago

Thank you for your review! We hope you won't hesitate to use our services again! We wish you all the best

Posted 3 years ago

“Excellent service and efficient. Very friendly staff too. I will recommend this company.”

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Posted 3 years ago

Thank you for your review! We couldn't thank you enough for your trust and support! We look forward to your next trip with us! We wish you all the best

Posted 3 years ago

“Extremely reliable company, drivers are very pleasant, efficient, knowledgeable and give added value to any journey. They are always on time, often a few minutes early and keep you updated by text. The 4 vehicles we rode in were spotlessly clean inside and out. We have used the company for several years and wouldn't want to change.”

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Posted 3 years ago

Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best

Posted 3 years ago

“Very professional and welcoming”

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Posted 3 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 3 years ago

“Très facile à utiliser chauffeur au top van impeccable”

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Posted 3 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We wish you all the best

Posted 3 years ago

“This is a FAKE company in Budapest with 99% FAKE reviews! They have hurt a lot of people already. Contracted content editors write these reviews.”

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Posted 3 years ago

Thank you for taking the time to review us. We are exceptionally disappointed to receive this feedback from you Please let us assure you that our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Since we can not find any reservation related to your username here, we hope you would take the time and send an email to our Customer Care team to inestigate what happened with your booking and share with them any details about your experience. Our email address is support@welcomepickups.com. We hope to hear from you soon.

Posted 3 years ago

“Great exactly how you would like a pick up to go. No hassle easy pick up, friendly driver.”

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Posted 3 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 3 years ago

“Canceled 72 ours before pickup. They charged 20% fee. This fee was not explained during reservation only after I canceled. The say you can cancel 24 ours before but they say nothing about the fee! Cancelation policy is ment to be shown during reservation not after it. Not recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review! We are sorry about the confusion caused in your experience with us. However, our cancellation policy is stated very clearly in our Terms and Conditions, that you need to accept while booking. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, so we would love to Welcome you again and provide you with a great customer experience. We wish you all the best

Posted 3 years ago

“Η καλύτερη λύση! Με ασφάλεια και ευγενικούς ανθρώπους. Το συστήνω ανεπιφύλακτα”

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Posted 3 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best

Posted 3 years ago

“Excelente y amable el conductor. Todo fue perfecto”

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Posted 3 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 3 years ago

“My experience with Welcome Pickups was phenomenal. ☺️ ✌️”

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Posted 3 years ago

Thank you for this amazing feedback. We appreciate your support and we look forward to your next journey with us! We wish you all the best

Posted 3 years ago

“Second time using the service and I am yet to find any flaws in the service quality, flawless is what I am trying to say, would definitely recommend to anyone with family and would like a peace of mind.”

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Posted 3 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 3 years ago

“Great service”

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Posted 3 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 3 years ago

“Ottimo servizio, autisti puntuali e gentili”

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Posted 3 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 3 years ago

“I booked a transfer in Venice Italy. Welcome Pickups cancelled our booking even though it's a legal agreement was already in place and is asking us double the price because *they* made a mistake. If I made a mistake with a first time customer I would be ashamed to act like this. Not using them.”

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Posted 3 years ago

Dear Thomas Thank you for taking the time to write this review. We are very sorry for the inconvinience caused, but as explained previously in our email correspondance, due to a sytemic error, the price that was calculated for your booking was incorrect. We reached out to you as soon as we received the reservation, to inform you about this technical issue, but you did not want to proceed with the extra charge, therefore, we cancelled and fully refunded your booking. However, we are once again sorry about the confusion, and we sincerely hope you'll consider using our services again in the future. We wish you all the best

Posted 3 years ago

“Punctual and polite service, well kept taxi, quite ans savw drive. Recommended”

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Posted 3 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best

Posted 3 years ago

“Very nice experience”

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Posted 3 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 3 years ago

“Pickup booked 2 days before arrival to dubai the driver did not show up i called him several times he is telling that the driver will be there in 2 minutes he never come Don’t use this service i do not recommande at all”

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Posted 3 years ago

Dear customer We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. Please know that this issue is way far from the norm that we operate, and we will be working closely with other departments internally to ensure it remains that way. We are already following up with this case internally, and you will receive our response very soon regarding your case. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. We wish you all the best

Posted 3 years ago

“Polite driver, clean car and prompt”

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Posted 3 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 3 years ago

Welcome Pickups is rated 4.9 based on 6,350 reviews