Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,352 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As soon as we arrived Welcome Pickup Driver Daniel Liviu started counting every bag we had out of 3 of us he counted 9.(purses, Backpacks . When asked how many luggage on internet while ordering car,I stated 3 50lb bags...It Never stated on on that screen to include all bags even purses and backpacks..Driver highly upset stated couldnt take us & if we wanted to be taken by them it would cost 32 euros more ..But they were unsure if any car available..Very unprofessional..Felt like I was a hostage..”

Helpful Report

Posted 5 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and our Customer Care team is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 5 years ago

“Very flexible, pleasant, customer focused and very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“Excelente servicio y atención.”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“He came at three o clock at night and he was very helpfull and kind”

Helpful Report

Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Brilliant service.”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“Good communication. Driver was first time on time, second time even fifteen minutes earlier. More than enough space for the fourth of us and our lukkage. Highly recommandable.”

Helpful Report

Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“We used welcome pickups several times during our trip to Athens. I even recommended them to some family traveling with us!! Great experience!!”

Helpful Report

Posted 5 years ago

We thank you, Patty, for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“Ddiver turned up on time, was very friendly. I would recommend using Welcome Pickups.”

Helpful Report

Posted 5 years ago

Thank you, Sam, for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“On time and very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“My experience with Welcome Pickups was perfect so far. I am amazed with negative feedbacks. Every driver we had was on time, professional, friendly, and very helpful.”

Helpful Report

Posted 5 years ago

Thank you, Ivan, for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“Although the driver that picked us up at Barcelona El Prat Airport was on time and very kind and friendly, we were charged 81 euros for a one-way trip from the airport to our destination on La Rambla at Place Real which is only about 30 minutes distance from the airport. We decided to hail a taxi for our return to the airport rather than use Welcome Pick-Up again and this time, the taxi, carrying the 4 of us, 4 check-in bags and 2 carry-ons charged us only 30 euros. This means we were overcharged by 51 euros! You can be sure we won't be using your services again for that price! When we booked at first, we wanted a regular sedan which, by the way, does fit all our luggage. Instead, the girl on your end insisted that we would need a van to carry all that luggage because she said there is a policy that your drivers are not permitted to put carry-ons in the back seat along with the passengers seated there so that my purse (carry-on) would have to go in the trunk. But, all the taxi drivers in Barcelona told me they don't have this rule so actually, it is inconvenient to book your services because we can't keep purses on our lap while travelling in the back seat of your vehicles. In the end, it's the ridiculous price I was charged for a one-way transfer that made me realize it was not worth booking our return trip with your company.”

Helpful Report

Posted 5 years ago

Dear Anna, I would firstly like to apologise for your experience while booking with us and would like to have the opportunity to reach out to you directly. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 5 years ago

“Driver was there on time and everything was great.”

Helpful Report

Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“nous avons eu un retard d'avion conséquent vers Lisbonne et le chauffeur qui nous était destiné a été à notre écoute pendant des heures s'assurant que son remplaçant serait là et prenant de nos nouvelles à toutes heures merci à Nelson et nous sommes VRAIMENT très heureux d'avoir eu affaire à vos services. Malgré 7 heures de retard d'avion votre chauffeur était présent merci”

Helpful Report

Posted 5 years ago

“We were taken to and from Charles de Gaulle airport by Welcome Pickup and had excellent service from both drivers.”

Helpful Report

Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Absolutely appalling - took my money and then failed to turn up. AVOID”

Helpful Report

Posted 5 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and we are more than eager to discuss this further with you. I do hope you take the time to speak to one of our agents in regards to your experience. We look forward to hearing from you. Thank you

Posted 5 years ago

“IT WAS A VERY GOOD EXPERIENCE IT WAS ON TIME VERY GOOD CAR”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“excellent service before, during and after the trip”

Helpful Report

Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“Excellent service The driver Carles was on time and very polite and helpful letting us know about the culture and places to see in Barcelona.”

Helpful Report

Posted 5 years ago

“Impressive”

Helpful Report

Posted 5 years ago

Hello Leslie, We are delighted to hear you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Fantastic service. Will definitely use again and recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,352 reviews