Login
Start Free Trial Are you a business?? Click Here

Welcome Pickups Reviews

4.9 Rating 6,347 Reviews
97 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,347 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Anonymous
Anonymous  // 01/01/2019
Best service and attentive team
Helpful Report
Posted 1 year ago
Excellent service and great drivers
Helpful Report
Posted 1 year ago
Profesional driver. Very punctual and attentive. Thank you
Helpful Report
Posted 1 year ago
Personable and knowledgeable guide
Helpful Report
Posted 1 year ago
Excellent site, je recommande. Chauffeur très ponctuel, toujours en contact par sms. Véhicule grand et confortable. Vraiment rien a dire je repasserai par vos services ++++
Helpful Report
Posted 1 year ago
Alles hat perfekt geklappt.
Helpful Report
Posted 1 year ago
Driver got time wrong and didn't show. I reserved a driver from Welcome PIckups for 2:50 AM for an airport run. The driver did not show. I called him and he said he was scheduled for 12 hours later. Accordingly, I had to flag down a taxi at 3 AM and pay him to take me to the airport. I did not make the original reservation for 14:50, but I made it for 2:50 AM. In Europe military time is used, so 2:50 is always 2:50 AM. The Welcome Pickups system changed it to 14:50. That was not my fault. However when requested to refund my $25, they refused. I had to dispute this charge with my credit card company. I would not recommend Welcome Pickups. Date of experience: October 30, 2023
Helpful Report
Posted 1 year ago
Hi Kerby! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.
Posted 1 year ago
My email from Welcome Pickups said the driver would be in the arrivals hall, holding a sign with my name. The driver had NO sign and was not where all the other drivers were waiting. It took about 20 minutes to find him. I had to ask him who he was since he had no sign or badge. When we got to his car it was very small and my 1 bag barely fit in the back. The car smelled like cigarettes and very unpleasant so I had to have the window down .....it was quite chilly. The whole point of paying more than double what uber would be was to make landing and getting to my hotel in a foreign country easy and without stress. This was the opposite experience. To return to the airport I hired uber at under 1/2 the price, in a nice car with no odor issues.
Helpful Report
Posted 1 year ago
Hi Holly! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We're committed to providing a seamless and pleasant transfer service. It appears we fell short of your expectations in this case. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.
Posted 1 year ago
I booked a transfer for 4 adults with 6 large suitcases, this was a return transfer, we arrived in Bali and our car was there and he got us to our hotel, however when our return transfer arrived he was in a standard car and he knew our luggage would not fit into it. He rang his boss and put me on the phone, he tried to tell me that I booked a standard car, however my paperwork told a different story, it said exactly 4 adults and 6 large suitcases, he went onto say that the driver would arrange a larger vehicle to take us, but there would be a cost, we eventually got the luggage into the car ( the driver was sitting on the wall smoking so was no help at all ) we then had to sit crushed in this small car with our hand luggage on our knees and the journey to the the airport was around 2 hours so this was not ideal.
Helpful Report
Posted 1 year ago
Hello Stuart, we apologize for the experience and we thank you for reaching out, we have gone ahead and directly contacted you via email to assist you further, please check your inbox.
Posted 1 year ago
I booked a car Prague Airport to a hotel plus a return on 6th & 10th November. Before paying I went back and changed the pickup time for the hotel to the airport. I was charged for both return times. Contacting someone to sort this out was difficult as the website is designed to resolve any problems without humans being involved. Once I finally made contact it was all resolved to my satisfaction by a very helpful support person.
Helpful Report
Posted 1 year ago
Hi Clifford, sorry to hear about the error and the charges you had with the bookings you did in Prague. We are here to help resolve this concern for you. Your feedback is important to us. Our Complaint team will reach out to you as soon as possible to further assist you regarding this. We appreciate your feedback and your time for bringing this to our attention.
Posted 1 year ago
Alexandro was always on time and very pleasant. He provided us with bottles of water ..He is a very good driver..We were very comfortable with him for being the first time visiting Athens.. thank you Alex
Helpful Report
Posted 1 year ago
We used Welcome Pickups in Romania/Bucharest .Our driver was Rogoz Alex +40 755 939 463. We stayed at an Airbnb very near the airport . The streets weren't labeled well and they were tricky to navigate. We had to leave for the airport at 2:30 am with 2 kids . I was nervous about him showing up but he did and was early! Our driver spoke English very well and was very nice. I highly recommend him.We won't hesitate to book his services again.We have been really impressed by the service received from Welcome Pickups . I’d highly recommend Rogoz Alex and would definitely use him again. The driver was brilliant, he even gave my husband a ride back to the airport after dropping off the rental car. if I could give him 10 stars I will, again thank you so much for your service Rogoz Alex.
Helpful Report
Posted 1 year ago
Muy confiable, choferes amables y a tiempo. Se esmeran en sus atenciones y les gusta servir
Helpful Report
Posted 1 year ago
Perfect transport! Our driver was nice , polite, drive safe and spoke english very good. I really recommende This! I will use again 😊
Helpful Report
Posted 1 year ago
We fly from Canada to Barcelona arriving at 10am. It's a long line up at customs and another long wait for the luggages. It's 11:15 when we get to the arrival waiting area and the driver Khazan Singh had already left at 11am. When we contacted him he said he will not come back and for us to contact the support center. We called the support number and It's only a voicemail service. It's a terrible service company if it cannot provide real time person to person customer support to handle any situations. Will definitely tell others not to use this company
Helpful Report
Posted 1 year ago
Hi there! Sorry to hear about what happened to your transfer in Barcelona. This is not the level of service we would like you to experience with Welcome. Your feedback is important to us. Please reach out to hello@welcomepickups.com and provide the order number and our Complaints team will assist you regarding this. We thank you for your time and for bringing this to our attention.
Posted 1 year ago
The driver was excellent he pick up on time 10 minutes before he was great 😊 I recommend it to anyone he is very humble and a good person. Recommend 100%
Helpful Report
Posted 1 year ago
Brilliant and easy to book service, fantastic communication drivers friendly and knowledgeable
Helpful Report
Posted 1 year ago
We have been really impressed by the service received from Welcome Pickups in Athens. I’d highly recommend them & would definitely use them again. The drivers were brilliant. Some chatty & providing information when we arrived. Some quiet & respectful - leaving us to our thoughts when we left. Thank you!
Helpful Report
Posted 1 year ago
Very Good and at time
Helpful Report
Posted 1 year ago
We used Welcome Pickups in Istanbul. We stayed at an Airbnb very near the Blue Mosque. The streets weren't labeled well and they were tricky to navigate. We had to leave for the airport at 6:30am. I was nervous about them showing up but they did and they were early! Our driver spoke English very well and was very nice. I highly recommend them. We won't hesitate to book their services again. Thank you.
Helpful Report
Posted 1 year ago
Welcome Pickups is rated 4.9 based on 6,347 reviews