Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,351 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 1 year ago

“This is a trap! They don't notify you at the booking stage about the impossibility of cancellation. Nowhere do they write that the amount is non-refundable. They say that I checked the box, therefore I agreed to their terms, which were described on 100 pages. On the day of the trip, I fell ill with a high fever, about which I wrote to them and asked for a refund. They refused and said that there would be no refunds. The customer service is terrible, they are not accommodating EVEN under the pretext of illness and the inability to travel in a taxi with a high fever and cough.”

Helpful Report

Posted 1 year ago

. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com. Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“I booked a transfer from the airport in Rio de Janeiro to my hotel. The driver did not arrive at the scheduled time and the person meeting me kept telling me that we would be there in 5 - 10 minutes. That continued for 25 minutes, at which time I called an Uber and was on my way in 3 minutes. Now they are fighting me about giving me a refund, stating that their Terms of Service give the driver an hour past the scheduled time to arrive. I reviewed their Terms of Service on their website and there is nothing on there that states that.”

Helpful Report

Posted 1 year ago

Hi Keith! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is definitely not the level of service we would want you to experience. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com? Our Complaints team is committed in reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“Great customer service. We used Welcome Pickups from Azerbaijan/Baku(Heydar Aliyev ' International Airport to Shaki.Our journey went through smoothly.”

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Posted 1 year ago

“Best service and attentive team”

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Posted 1 year ago

“Excellent service and great drivers”

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Posted 1 year ago

“Profesional driver. Very punctual and attentive. Thank you”

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Posted 1 year ago

“Personable and knowledgeable guide”

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Posted 1 year ago

“Excellent site, je recommande. Chauffeur très ponctuel, toujours en contact par sms. Véhicule grand et confortable. Vraiment rien a dire je repasserai par vos services ++++”

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Posted 1 year ago

“Alles hat perfekt geklappt.”

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Posted 1 year ago

“Driver got time wrong and didn't show. I reserved a driver from Welcome PIckups for 2:50 AM for an airport run. The driver did not show. I called him and he said he was scheduled for 12 hours later. Accordingly, I had to flag down a taxi at 3 AM and pay him to take me to the airport. I did not make the original reservation for 14:50, but I made it for 2:50 AM. In Europe military time is used, so 2:50 is always 2:50 AM. The Welcome Pickups system changed it to 14:50. That was not my fault. However when requested to refund my $25, they refused. I had to dispute this charge with my credit card company. I would not recommend Welcome Pickups. Date of experience: October 30, 2023”

Helpful Report

Posted 1 year ago

Hi Kerby! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 1 year ago

“My email from Welcome Pickups said the driver would be in the arrivals hall, holding a sign with my name. The driver had NO sign and was not where all the other drivers were waiting. It took about 20 minutes to find him. I had to ask him who he was since he had no sign or badge. When we got to his car it was very small and my 1 bag barely fit in the back. The car smelled like cigarettes and very unpleasant so I had to have the window down .....it was quite chilly. The whole point of paying more than double what uber would be was to make landing and getting to my hotel in a foreign country easy and without stress. This was the opposite experience. To return to the airport I hired uber at under 1/2 the price, in a nice car with no odor issues.”

Helpful Report

Posted 1 year ago

Hi Holly! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We're committed to providing a seamless and pleasant transfer service. It appears we fell short of your expectations in this case. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 1 year ago

“I booked a transfer for 4 adults with 6 large suitcases, this was a return transfer, we arrived in Bali and our car was there and he got us to our hotel, however when our return transfer arrived he was in a standard car and he knew our luggage would not fit into it. He rang his boss and put me on the phone, he tried to tell me that I booked a standard car, however my paperwork told a different story, it said exactly 4 adults and 6 large suitcases, he went onto say that the driver would arrange a larger vehicle to take us, but there would be a cost, we eventually got the luggage into the car ( the driver was sitting on the wall smoking so was no help at all ) we then had to sit crushed in this small car with our hand luggage on our knees and the journey to the the airport was around 2 hours so this was not ideal.”

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Posted 1 year ago

Hello Stuart, we apologize for the experience and we thank you for reaching out, we have gone ahead and directly contacted you via email to assist you further, please check your inbox.

Posted 1 year ago

“I booked a car Prague Airport to a hotel plus a return on 6th & 10th November. Before paying I went back and changed the pickup time for the hotel to the airport. I was charged for both return times. Contacting someone to sort this out was difficult as the website is designed to resolve any problems without humans being involved. Once I finally made contact it was all resolved to my satisfaction by a very helpful support person.”

Helpful Report

Posted 1 year ago

Hi Clifford, sorry to hear about the error and the charges you had with the bookings you did in Prague. We are here to help resolve this concern for you. Your feedback is important to us. Our Complaint team will reach out to you as soon as possible to further assist you regarding this. We appreciate your feedback and your time for bringing this to our attention.

Posted 1 year ago

“Alexandro was always on time and very pleasant. He provided us with bottles of water ..He is a very good driver..We were very comfortable with him for being the first time visiting Athens.. thank you Alex”

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Posted 1 year ago

“We used Welcome Pickups in Romania/Bucharest .Our driver was Rogoz Alex +40 755 939 463. We stayed at an Airbnb very near the airport . The streets weren't labeled well and they were tricky to navigate. We had to leave for the airport at 2:30 am with 2 kids . I was nervous about him showing up but he did and was early! Our driver spoke English very well and was very nice. I highly recommend him.We won't hesitate to book his services again.We have been really impressed by the service received from Welcome Pickups . I’d highly recommend Rogoz Alex and would definitely use him again. The driver was brilliant, he even gave my husband a ride back to the airport after dropping off the rental car. if I could give him 10 stars I will, again thank you so much for your service Rogoz Alex.”

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Posted 1 year ago

“Muy confiable, choferes amables y a tiempo. Se esmeran en sus atenciones y les gusta servir”

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Posted 1 year ago

“Perfect transport! Our driver was nice , polite, drive safe and spoke english very good. I really recommende This! I will use again 😊”

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Posted 1 year ago

“We fly from Canada to Barcelona arriving at 10am. It's a long line up at customs and another long wait for the luggages. It's 11:15 when we get to the arrival waiting area and the driver Khazan Singh had already left at 11am. When we contacted him he said he will not come back and for us to contact the support center. We called the support number and It's only a voicemail service. It's a terrible service company if it cannot provide real time person to person customer support to handle any situations. Will definitely tell others not to use this company”

Helpful Report

Posted 1 year ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. This is not the level of service we would like you to experience with Welcome. Your feedback is important to us. Please reach out to hello@welcomepickups.com and provide the order number and our Complaints team will assist you regarding this. We thank you for your time and for bringing this to our attention.

Posted 1 year ago

“The driver was excellent he pick up on time 10 minutes before he was great 😊 I recommend it to anyone he is very humble and a good person. Recommend 100%”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,351 reviews