Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,352 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had several airport pickups and they have been excellent. Worked as advised and as hoped. Highly recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“We booked a return transfer from Amsterdam Schipol airport to hotel since we were landing @ 03:00 am in Amsterdam and being the first time we didn’t want to deal with taxis or buses at that hour. Our ride was cancelled as they could not get a driver. They took the money and according to me they should provide the transfer. They can’t cancel at the last hour. The next horror was our return transfer. The driver did not contact and came 10 minutes late. After that he refused to take us as we had 4 big check in bags & 3 small cabin bags. The website asked for number of bags and I assumed they are talking about checkin bags as they are hard to fit in. We travelled through 3 countries with the same luggage and never had a problem with fitting them into the boots of even smaller cars. This car was of a decent size and would have easily fitted but the driver was very rude and out rightly refused to take us. We had to book another taxi and goto the airport. Welcomepickup refused to give us a refund saying we said 4 pieces of luggage in our booking. If we have to specify handbags as well, then they should specify the sizes of luggage. Don’t go near welcomepickup at least in Amsterdam.”

Helpful Report

Posted 5 years ago

Dear Traveller We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 5 years ago

“They are perfect. Friendly, helpful , arriving in time.”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,

Posted 5 years ago

“Excellent service sur toute la ligne et prix compétitif Je recommande sans hésitation pour éviter tout les tracas lors de l’arrivée sur une nouvelle destination”

Helpful Report

Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“We booked 2 halves, an airport pickup and an airport return. We left early and cancelled our airport pickup because we couldn't reschedule the pickup. They cancelled our return trip instead and stole our money because their website sucks!!! AVOID THESE PEOPLE!!!!!”

Helpful Report

Posted 5 years ago

Dear Traveller We apologize for your experience with Welcome Pickups, please let us assure you our team is set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 5 years ago

“Was very helpful in changing the pickup time and drop location.”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Welcome Pickups provided us excellent, professional and effectiveness transportation service in Athens. They provided quick response for our questions on traveling services. Their drivers I have met , Nikos and George , are very polite with much smiles and well dressed. They always well time keeping and deliver great, safe and comfortable transfer service. We expressed our much appreciation for Welcome Pickups provided us reasonable price with excellent service. I believed that I would not select other traveling agent expect Welcome Pickups as their service provided exceed my expectations. Finally, We graded Welcome Pickups~ Great Great Great and Great”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“After receiving my complaint in my review last week I am pleased to say that the company has been in touch and are happy to pay for the cost we incurred in having to acquire a new transfer vehicle. Thankyou Glykeria Lougiaki for your help”

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Posted 5 years ago

Thank you for taking the time to leave a review! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“I used this company twice while I was in Belgium. Great service and wonderful drivers!!”

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Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“The Welcome Pickup service we used in Greece was brilliant. From the pick up which took all the stress out arriving at a foreign Airport. Very professionally run. Special thanks to all our drlvers”

Helpful Report

Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“Would highly recommend and would definitely use again”

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Posted 5 years ago

“Great experience, well done keep up the efficiency.”

Helpful Report

Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“We had a great experience with Welcome Pickups in Athens. The drivers are very professional and friendly.”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“Very professional”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Great service. On time, efficient, good communication. Will definitely use again.”

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Posted 5 years ago

“Excellent service we were picked up at Seville airport and our driver was friendly and helpful. Really recommend them.”

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Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“One of the best pick-up service I have used driver was the best he went above and beyond for me and my family”

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Posted 5 years ago

It was a pleasure to have you! We do hope you won't hesitate to book your transfers with us again, whether in a big or small group. Stay tuned for offers and updates! To many more happy and safe travels! We wish you all the best,

Posted 5 years ago

“This was the best service I hav received off any driver I have been picked up by he was so helpful and went above and beyond for me and my family”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“The company cancelled return transfer 20 minutes before pick up and we nearly missed our flight”

Helpful Report

Posted 5 years ago

Dear Traveller, We would like to extend our most sincere apologies regarding the quality of the service you received and we would appreciate a chance to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Look forward to hearing from you. Thank you.

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,352 reviews