Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,350 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned: do NOT use a company called "Welcome Pickups" for anything. Their website says "customer support 24/7" and "Cancel up to 24 hours before and get a refund". BOTH STATEMENTS ARE LIES. I wanted to cancel days before a booking, my options were either a coupon for the full amount paid, usable on future bookings, or an actual refund, LESS 20%! After finding that out and wanting to contact their alleged 24/7 customer support, I could find no links no links on their site. I finally found a phone number, where I was told to call back during their office hours!”

Helpful Report

Posted 1 year ago

Hi there! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“Very efficient, professional and welcoming”

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Posted 1 year ago

“On time, safe and helpful”

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Posted 1 year ago

“My Driver Cihan was Amazing. He answered his phone when I called him. He was on time, friendly and very professional. His English is very good. Great Experience. THANK You Cihan”

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Posted 1 year ago

“Amazing experience and mostly because the driver partner was amazing! Highly recommended ! Niko gave us an amazing experience , shared his knowledge about the area, was very kind , gave detailed instructions on how to get around Athens and therefore this led to a first class experience !!!”

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Posted 1 year ago

“Brilliant service - we were very well looked after by our driver”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“The driver never came. From our Hotel to the Prague airport. The driver did not answer my calls. W-1876759-2”

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Posted 1 year ago

Hi there! We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the events you brought to our attention. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 1 year ago

“Brilliant service .great friendly guy when he picked us thank you .”

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Posted 1 year ago

“This is a great service, I am glad I had this experience I will definitely recommend my friends & family to choose this service Thank you”

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Posted 1 year ago

“It's been our first time using this service and we are really satisfied of the services provided. We'll definetely use this company again.”

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Posted 1 year ago

“Facilité d'utilisation”

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Posted 1 year ago

“The driver was very nice and helpful”

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Posted 1 year ago

“Top service”

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Posted 1 year ago

“Helpful friendly driver . Kept in contact about pick up . He arrived on time . Car was clean”

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Posted 1 year ago

“Excellent transfer from Electra Metropolis Hotel in central Athens to Airport. Very punctual with a very pleasant and professional driver Demetrios. Excellent price for fare and so easy to arrange.Taxi spotless and a smooth drive to Airport. Learned a lot about Athens and the Greek culture from Demetrios. Would certainly recommend and would definitely use again.”

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Posted 1 year ago

“Great professional service and the driver was exceptionally friendly with a smile on arrival at the Airport pick-up point. Our journey to the hotel was first class and felt very safe and the driver was very friendly and talkative which made us feel at ease. Would definitely use welcome pick-ups again.”

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Posted 1 year ago

“First time using Welcome Pickups and we were very happy with the service. Driver was waiting for us, explained where we were going, what we were passing by, carried our bags down a pedestrian street for us...he was very helpful.”

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Posted 1 year ago

“The driver didn’t show up and 20% of the payment was kept because I have cancelled within 24 hours from the scheduled time. No telephone number was available to enquire. Then I cancelled the way back transfer as well and 20% was kept even if It was it three days before!!! This is a fraud !!”

Helpful Report

Posted 1 year ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“Both pickups were on time and identified themselves and us easily. Cars were clean. Drivers pointed out places of interest on the way to our destinations.”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,350 reviews