Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,350 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although our flight came with two hours delay the driver was always in touch and was waiting for us.”

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Posted 2 years ago

“Although our flight came with two hours delay the driver was always in touch and was waiting for us.”

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Posted 2 years ago

“Super application !”

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Posted 2 years ago

“I think this “service” is a scam to take your money with no real help to get a refund. The web site says that the driver will monitor your flight status but it was clear that mine did not. Once on the plane, which was delayed by only ten minutes, I had no way of knowing that the actual flight time was going to delay my arrival by over an hour. I can understand that the driver wants to get on with his work by not waiting more than an hour, but I had no way to call or send a message once I was in the air. Don’t ever book with this company because the airlines are subject to so many delays that travelers cannot guarantee their arrival time even within an hour and your ability to reach customer service to request a refund is next to impossible.”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 2 years ago

“We were first time travelers to Athens. We decided to book Welcome Transfer due to the reviews. Don’t be fooled! On their website they have if you book not to worry about delays the drivers are up to date. Our transfer from Athens to our location was 42 euros jus like many other companies. Our flight delay twice due to technical difficulties on relaying this to the company we were being charged an additional 17euros totaling 59 euros. We checked other companies it was the same cost of 42 euros. We were communicating with the customer service who was rude and disrespectful. So we were enquiring why the additional charges. We asked if we got a refund and was told they would minus 20% fee and refund the balance. This was still cheaper than their cost and because of their crappy customer service we decided to cancel 10 minutes after corresponding to the customer service. Two days later an email come in and we were refunded 20%. If you are a regular traveler we do hope you do not book their service because any mishaps would lead to a dreadful start to your vacation”

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Posted 2 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized delivery, however, it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in-depth Look into what happened with your transfer.

Posted 2 years ago

“I recently took a trip to Athens and my driver, Petrakis Totos, was the best. He made me feel safe and communicated prior to pickup. He explained some of the culture and was on time, efficient, and reliable. I recommended him on my return trip to Athens as well and received impeccable service. Highly recommend!!!! Thank Petrakis and Welcome Picksups!”

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Posted 2 years ago

“We were very happy…🙂”

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Posted 2 years ago

“I had a message the day before with the name of the driver, a photo of him, that he would be in Arrivals with my name, the car make and registration number. Nobody in arrivals. Had a message to walk to terminal 2, second floor, gate c, 10 minute walk. We arrive at this point and still no driver. After 15 minutes waiting, we were told to look for a blue car, given registration. Found the taxi, driver could not speak English - this is advertised - he drove like a mad man, in the rain, over cobbles and tram lines. Dangerous and weaving in and out of lanes at speed. Not impressed. Don’t bother!”

Helpful Report

Posted 2 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 2 years ago

“Arrived on time at the airport. Very pleasant and polite. Car was clean and well maintained. Gave tips on places to visit.”

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Posted 2 years ago

“Everything perfect 👌”

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Posted 2 years ago

“Parfait à l’heure , il était devant mon rbnb pour prendre ma valise en charge il était garé à 50 mètres , on a tout les renseignements, photo du véhicule, photo de là personne et coordonnées - appli très pratique”

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Posted 2 years ago

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Posted 2 years ago

“Alles perfekt”

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Posted 2 years ago

“Bon service et un chauffeur d’un grand professionnalisme”

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Posted 2 years ago

“Giannis was fantastic”

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Posted 2 years ago

“Pick up airport failed to show. Waited two hours the had to get a taxi. On return, I complained and they said they cancelled 6 hours before and sent me an email, because the6 had no driver. They refunded one way fee but refuse any compensation for two hours wasted waiting for a taxi that would never show up. A truly dreadful company. Do Not Use.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 2 years ago

“Excellent service. Good drivers”

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Posted 2 years ago

“Punctual, courteous and safe service. And good value too”

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Posted 2 years ago

“Great experience! Would use again.”

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Posted 2 years ago

“Very good service!”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,350 reviews