Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recommended 👍🏼👍🏼👍🏼👍🏼”

Helpful Report

Posted 2 years ago

“Great service. Highly recommended.”

Helpful Report

Posted 2 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

Helpful Report

Posted 2 years ago

“Driver never turn up on time 40 min late had to take another taxi”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 2 years ago

“A very good idea and it worked just fine!”

Helpful Report

Posted 2 years ago

“Friendly efficient service”

Helpful Report

Posted 2 years ago

“Super friendly and helpful service!”

Helpful Report

Posted 2 years ago

“Excellent service!”

Helpful Report

Posted 2 years ago

“Horrible service. I booked a week in advance and they quickly charged the funds from my credit card. One day before the departure date they cancelled the trip, did not call to let me know, and said they would refund the money in the future. I was left with no money (because they charge in advance) and not enough time to book a new transfer service. I had never been so mistreated by any company, it was really horrible.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. This is not the service that we aim to provide at Welcome, please contact our Support Team we would like an opportunity to make things right.

Posted 2 years ago

“Great service! So convenient to not have to find your way into Paris after a long day of flying. The driver was friendly and helpful and able to accommodate our delayed flight.”

Helpful Report

Posted 2 years ago

“Easy to book. Lots of information passed back to us. With updates right up to the point of pick up. Plus photo and name of driver and make of vehicle. Plus location of pick up point.”

Helpful Report

Posted 2 years ago

“Good, timely, comfortable”

Helpful Report

Posted 2 years ago

“Excellent experimce”

Helpful Report

Posted 2 years ago

“Never again!!! Waiting in Paris airport ad midnight for 1 hour, hearing lots of excuses!”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 2 years ago

“DO NOT use this company!! If your airplane is late, they will not pick you up and will keep your money. On the website it says that they will monitor your flight and make arrangements to pick you up. This statement is FALSE! We were 1 1/2 hour late from Athens, which is out of our control, and we were told by the company that we needed to rebook the transfer to our hotel and pay again. This is outrageous!! We tried to make arrangements with the local driver to no avail. No one wanted to help. Once we arrived in Santorini we cancelled 10 days before the return drop off to the airport and they charged us another 20%. A total rip off of a company. They do not provide customer service and could care lees if you are late to the airport. We will never use this company!! Beware, today it is very difficult to arrive at any airport on time due to the limits if personnel and airplanes in all of the airlines. Do not fall victim to this company, they are not reliable. Your safest route is to use a local transport when you arrive at your destination. Prices were less expensive for a luxury vehicle (Mercedes) in the Santorini airport, and this service will just be a waste of your money!”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 2 years ago

“Although our flight came with two hours delay the driver was always in touch and was waiting for us.”

Helpful Report

Posted 2 years ago

“Although our flight came with two hours delay the driver was always in touch and was waiting for us.”

Helpful Report

Posted 2 years ago

“Super application !”

Helpful Report

Posted 2 years ago

“I think this “service” is a scam to take your money with no real help to get a refund. The web site says that the driver will monitor your flight status but it was clear that mine did not. Once on the plane, which was delayed by only ten minutes, I had no way of knowing that the actual flight time was going to delay my arrival by over an hour. I can understand that the driver wants to get on with his work by not waiting more than an hour, but I had no way to call or send a message once I was in the air. Don’t ever book with this company because the airlines are subject to so many delays that travelers cannot guarantee their arrival time even within an hour and your ability to reach customer service to request a refund is next to impossible.”

Helpful Report

Posted 2 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 2 years ago

“We were first time travelers to Athens. We decided to book Welcome Transfer due to the reviews. Don’t be fooled! On their website they have if you book not to worry about delays the drivers are up to date. Our transfer from Athens to our location was 42 euros jus like many other companies. Our flight delay twice due to technical difficulties on relaying this to the company we were being charged an additional 17euros totaling 59 euros. We checked other companies it was the same cost of 42 euros. We were communicating with the customer service who was rude and disrespectful. So we were enquiring why the additional charges. We asked if we got a refund and was told they would minus 20% fee and refund the balance. This was still cheaper than their cost and because of their crappy customer service we decided to cancel 10 minutes after corresponding to the customer service. Two days later an email come in and we were refunded 20%. If you are a regular traveler we do hope you do not book their service because any mishaps would lead to a dreadful start to your vacation”

Helpful Report

Posted 2 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized delivery, however, it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in-depth Look into what happened with your transfer.

Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,366 reviews