Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,352 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goed geregeld, keurig op tijd aanwezig. Je krijgt te zien wie jou taxi chauffeur wordt per mail. Een sms bericht als taxi gearriveerd is. Kortom geweldige service voor een goede prijs. Niet over na denken en gewoon een taxi boeken bij WELCOME PICKUPS.”

Helpful Report

Posted 5 years ago

It was a pleasure to have you! We do hope you won't hesitate to book your transfers with us again, whether in a big or small group. Stay tuned for offers and updates! To many more happy and safe travels! We wish you all the best,

Posted 5 years ago

“BEWARE !!!!! Booked a return transfer from our apartment to the airport in Nice and Welcome Pickups cancelled shortly before pickup time advising us to organise our own transport. This caused us a lot of stress, worry and increased costs. Finally our host helped us as being in the Old City in Nice taxis are not allowed into the area. We couldn't get any taxis and finally our Airbnb host stepped in to help us. Very disappointing and would never recommend this company to anyone. BEWARE !!!!”

Helpful Report

Posted 5 years ago

Dear Crystal, We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon. Thank you.

Posted 5 years ago

“Expensive and the driver did not arrive at the airport. (Late cancellation by the driver). The price is almost 50% more expensive than a taxi.”

Helpful Report

Posted 5 years ago

Dear Traveller We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 5 years ago

“Excellent service. Very nice guy. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“Excellente service”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“Amazing . Most efficient driver I've ever had”

Helpful Report

Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Very comfortable with him”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“Good service, !”

Helpful Report

Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Brilliant. Driver was waiting for us when we landed at Krakow Airport. He was curious & polite & got us to our hotel, no messing. Perfect!!”

Helpful Report

Posted 5 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 40 destinations worldwide! We wish you all the best,

Posted 5 years ago

“The driver come on time.give us 2 cool bottle of water,the convertion with him was very good.”

Helpful Report

Posted 5 years ago

“Keep it up. Very good behavior of the driver. Net and clean pick up car .enjoying my picks. On time the driver is at the Hotel.”

Helpful Report

Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Very good keep it up”

Helpful Report

Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“This is undoubtedly the most unreliable and irresponsible company that offers a professional pick-up and collection, but fails to take any responsibility for their services. They were advised that the pickup at the airport had changed and given over 2 and a half hours to re-arrange pickup. Arrived at airport to find no driver waiting. On collection from the hotel, they advised text/email of the collection time to take us to the airport in goof time to catch our flight. We got to the airport too late to catch our flight and spent almost £800 to purchase new flight tickets. They total refute to take any responsibility for their failures!!”

Helpful Report

Posted 5 years ago

Dear Traveler, It's truly disheartening to hear of your poor experience. Please know that not rescheduling your airport pickup in the case of a flight delay is far from the norm, and we will be working closely with other departments internally to ensure it remains that way. We are sorry to learn you were disappointed with your experience, certainly, we value the loyalty and trust of our customers and strive to deliver the best possible experience. For this reason, after booking your transfer you may always update your reservation online up to 12 hours prior to operation time, to ensure a smooth and convenient pickup based on your needs. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon! Thank you.

Posted 5 years ago

“Brilliant . My driver Nasos was a perfect gentleman, professional and courteous.”

Helpful Report

Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Welcome Pickups is a great transportation services provider! Cost is reasonable and high value of CPI. All assigned drivers are very polite with smiles and well dressed.”

Helpful Report

Posted 5 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 5 years ago

“Taxi driver failed to show Had to get alternative means of transport with little time Only refunded extra journey not offered any compensation and paid for a service not delivered customer service awful and made to feel should be grateful.”

Helpful Report

Posted 5 years ago

Dear Anne-Marie, We are exceptionally disappointed to receive the feedback you have shared following your experience with us.. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon. Thank you.

Posted 5 years ago

“Service ponctuel et efficace Amabilité des conducteurs”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Puntuale cordiali e professionali”

Helpful Report

Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Everything was cool”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,352 reviews