Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,350 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked their service for my family when they arrived in Athens. It was merely 2EUR more expensive than a normal taxi. The driver was on time, he picked them up, and helped with the strollers and kids. He also brought a baby seat. Excellent service. Definitely using them again.”

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Posted 2 years ago

“Super service, chauffeur sympa et véhicules de grande qualité je recommande fortement”

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Posted 2 years ago

“Excellent service from airport to hotel. Would recommend to friends and family”

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Posted 2 years ago

“Excellent communication and instructions. Notifications of driver, drivers arrival and location was excellent. We had a lovely friendly and helpful driver named Adrian, who made us feel very welcome and safe.”

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Posted 2 years ago

“So easy to arrange. Friendly and efficient driver and a very smart, clean vehicle”

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Posted 2 years ago

“Our driver from Barcelona Airport to our hotel was Mohammad Uneeb. He was AMAZING! Excellent driver, very respectful, helpful, and overall super nice. He made us feel safe. His vehicle was clean and very well maintained. Mohammed even received us with a bottled water. He was on time (as a matter of fact earlier). He said he was early because he knows the airlines and knew we would be arriving earlier that the time we made our reservation. That was very thoughtful. Mohammed even help us with some tips about Barcelona during our ride. We all loved the experience we had because of him. Thank you Mohammed for making us feel safe and welcomed.”

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Posted 2 years ago

“Our driver was Herath Pathirannehelage Ananda and he was SUPER rude. Let me start by sharing that he arrived early (which is a good thing). We were supposed to be picked up at 12:30. He arrived at 12:07. He called us that he was outside. We started to say our goodbyes to friends and he got mad because we did not get in the car at the snap of his fingers. While in the car we got super nauseous from his reckless driving and some sort of while balls he has spread out throughout the car to kill bad smells. Those while balls are toxic to people and are used for rodens not to eat stored items. They are so toxic that it irritated our eyes and made us sick. In addition, he drives like a maniac. He was speeding all the way to the airport, cut many drivers off and seem angry when other drivers were slow. He obviously has road rage but tried to contain it because we were there but it was very obvious. Overall, our experience with this driver was HORRIBLE AND SCARY! I would not use this service again just because I never want to be in a car with him ever again. However, our driver from the airport to the hotel was wonderful. If anyone gets a notification that their driver will be Herath Pathirannehelage Ananda, please cancel or ask for someone else. Good luck!”

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Posted 2 years ago

Dear Traveler We are sorry to hear about your experience. This is not in line with the core values of Welcome Pickups. The safety and comfort of our customers and their family is of a top priority to us at Welcome. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 2 years ago

“Safe friendly driver on time clean van and very good driving very happy I picked welcome pickups.”

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Posted 2 years ago

“Very nice person”

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Posted 2 years ago

“Would definitely recommend the company and will use them again”

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Posted 2 years ago

“Cancelled our pickup from Malaga airport, after receiving correct personal details, time, place -and full payment . Reason being «wrong flight number». Flight number was correct, the airline had only been operating for a few months. They only informed if the cancallation when we we were already in the air. We had to find local taxi, of course without se ure seats for our small children..! Now they insist on keeping 20% of our money, or give vouchers for a car we will never trust!!!! PleaseSTAY AWAY from these scammers.”

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Posted 2 years ago

Thank you for taking the time to leave a review, We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. Your feedback is valued and rest assured that we have followed up with the relevant departments regarding the situations you describe. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 2 years ago

“Very puntual and the driver very nice”

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Posted 2 years ago

“Hired Welcome Pickups for a private transfer for my family and I from Barcelona Airport and back because of the positive reviews and reasonable price. Jamal and Nadeem were both on time, courteous, friendly and professional. They helped with our bags and were real pleasant to speak with. Would definitely contact Welcome Pickups again if needed.”

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Posted 2 years ago

“Professional comfortable service. Particularly appreciated a clear sign with my name for meeting me at ferry port.”

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Posted 2 years ago

“Chauffeur à l heure et sympathique”

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Posted 2 years ago

“Chauffeur sympa et trajet agréable”

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Posted 2 years ago

“Great experience so far with booking transfers with effective communication. Really pleased.”

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Posted 2 years ago

“Molto ben organizzati e puntuali gli autisti sono molto competenti e cordiali”

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Posted 2 years ago

“Very unhelpful overall in getting picked from the airport. If you have flight delays, good luck getting picked up; we never did. Our driver had multiple pickups after us and no one else was available. We notified them of our delay and were told this. We also inadvertently had our itinerary in reverse and tried to correct this 9-10 hours in advance but were told we couldn’t even though their website says only “a certain amount of time” is needed to modify reservations but they claimed it was 24 hours, even though that timeframe is only listed for cancellations, not modifications. Their customer service people were not helpful and didn’t seem to care. The only person who sort of tried to help us was the driver, but he had multiple pick ups and was the only person apparently we could use. Overall this company seems to want to take your money without providing any services if they think they can do it. If you’re flying into Rome, just go to the taxi stand. It’s a lot cheaper and was quick for us.”

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Posted 2 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 2 years ago

“No problem Everything is goinfre as planned”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,350 reviews