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Welcome Pickups Reviews

4.9 Rating 6,352 Reviews
97 %
of reviewers recommend Welcome Pickups
Company Reviews Metrics Info
4.9
Based on 6,352 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018
Triono
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matthew
Verified Buyer
“Efficient service, friendly drivers. A good experience.”
Helpful Report
Posted 5 years ago
Hello Matthew, We are delighted to hear you are happy with our service. We hope to see you on board with us soon. We wish you all the best,
Posted 5 years ago
Julia
Verified Buyer
“Prompt, friendly, informative. Excellent service.”
Helpful Report
Posted 5 years ago
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,
Posted 5 years ago
Peter D
Unverified Reviewer
“We've used Welcome Pickups twice and we're delighted both times. The drivers Dimitri and Nassos were punctual, professional, knowledgeable and could not fault. Keep up the great work. Peter Damiris”
Helpful Report
Posted 5 years ago
Thank you, Peter, for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,
Posted 5 years ago
Matteo
Verified Buyer
“Excellent service!”
Helpful Report
Posted 5 years ago
Thank you, Matteo, for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,
Posted 5 years ago
Anonymous
Verified Buyer
“Very good service.”
Helpful Report
Posted 5 years ago
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,
Posted 5 years ago
Carole B
Unverified Reviewer
“We had a transfer fromseville airport to the centre of the city. Great driver at good cost. Even arranged our return journey with them”
Helpful Report
Posted 5 years ago
Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover 39 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,
Posted 5 years ago
Francoise B
Unverified Reviewer
“Excellent service in Crete. Both drivers were early and very helpful. Definitely reliable, safe drivers and clean cars.”
Helpful Report
Posted 5 years ago
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,
Posted 5 years ago
Anonymous
Verified Buyer
“Our driver Francesc Morillo was there when we arrived with a sign with our name. Always polite and took us directly to our destination. Welcome Pickups and their driver Francesc Morillo I would give 5 stars.”
Helpful Report
Posted 5 years ago
Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,
Posted 5 years ago
Anonymous
Verified Reviewer
“Welcome Pickups did a great job of generously reimbursing half the price of our trip when the driver was late and we narrowly missed our flight. Thanks very much. Peter Ashby”
Helpful Report
Posted 5 years ago
Dear Peter, Thank you for taking the time to review. We hope we have the opportunity to Welcome you in the future and you enjoy your future experiences with us. Thank you.
Posted 5 years ago
Ann
Verified Buyer
“Easy access website, Quick respond to booking. I like the fact that you know how your driver looks like and have name and nummer-whatsapp at arrival”
Helpful Report
Posted 5 years ago
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,
Posted 5 years ago
Annika
Verified Buyer
“Perfekt. Inga problem och vi hämtades i tid, trots att vårt plan var försenat.”
Helpful Report
Posted 5 years ago
Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,
Posted 5 years ago
Piyeli
Verified Buyer
“Fabulous service. Driver was amazing and so professional.”
Helpful Report
Posted 5 years ago
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,
Posted 5 years ago
Anonymous
Verified Buyer
“Great service. Easy booking process. Reliable drivers. I am very satisfied so far after 4 rides.”
Helpful Report
Posted 5 years ago
Hello, We are delighted to hear you are happy with our service. We hope to see you on board with us soon. We wish you all the best,
Posted 5 years ago
Angela
Verified Reviewer
“Great service. Couldnt have asked for better. Transfer from airport to Seville via sights unexpected. Will use again. Ask for Pedro Jesus if possible.”
Helpful Report
Posted 5 years ago
Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very good and professional drivers”
Helpful Report
Posted 5 years ago
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,
Posted 5 years ago
John
Verified Buyer
“Really good service, personable, kept in touch re our arrival time and texted us or sms us to see if all was ok. Would recommend and use again.”
Helpful Report
Posted 5 years ago
Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,
Posted 5 years ago
Anonymous
Verified Buyer
“We were weary satisfied. We were late at airoport , but driver was waiting”
Helpful Report
Posted 5 years ago
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,
Posted 5 years ago
De K
Verified Buyer
“Verry friendly Helpfull Good music in the car 👍👍👍👍👍👍👍”
Helpful Report
Posted 5 years ago
Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,
Posted 5 years ago
JAIME M
Verified Reviewer
“Mi recogida en el Aeropuerto de Lisboa fue nefasta. El conductor Pedro Lopes colocó el cartel con mi Nombre en un lugar poco visible y junto a otros muchísimos carteles de otras agencias, lo que impidió localizarlo. No contestó a 2 llamadas telefónicas que le hicimos. Una Srta. de otra empresa de traslados, al ver que no localizabamos a nuestro chofer, fue tan amable de preguntar a quién buscabamos y pronunció en voz alta el nombre de Pedro Lopes, sin resultado. Después de buscar en la zona, con la "diminuta" foto que me mandaron, conseguí encontrarlo sentado en una varandilla y sin preocuparse por la situación. Cuando, al fin, hablamos, me comentó que El solo hablaba inglés, sin ni siquiera hablar en Portugués. Fué un viaje "mudo" hasta el Hotel Lisboa. Es evidente que nunca más contrataré un traslado con ustedes ni lo recomendaré a nadie. El día de traslado fué el 04/07/19”
Helpful Report
Posted 5 years ago
Dear Jamie, I would firstly like to apologise, for your experience on the 20th of June with Welcome Pickups. We truly understand the inconvenience you experienced while travelling and would like to have the opportunity, to reach out to you directly. Our Customer Care Department will be communicating with you shortly and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.
Posted 5 years ago
ANA G
Unverified Reviewer
“They never picked me up, they sent me the driver's name and pick up place shortly before my arrival time, never mentioned when I booked that the train station has more than one exit. Horrible service...”
Helpful Report
Posted 5 years ago
Dear Ana, We are sorry to hear about the experience you had during your pickup as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you!
Posted 5 years ago
Welcome Pickups is rated 4.9 based on 6,352 reviews
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