Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recommend this company for a pickup from a cruise ship. Here are the reasons; 1. You have no control over when your bags will be released. 2. Unlike the airport pickup for a cruise ship you are only given 30 minutes delay to arrive from your transport time if there is a delay. 3. For airports delays you are given 1 hour After your pickup time due to baggage delays. 4. The arrival of your luggage off a cruise ship is out of your control you are assigned a number and told when your bags are to be delivered. If the ship is running behind in the debarking and the delivery of your bags you are screwed on your pick up. 5. My delay was for one hour. 6. I communicated directly with the driver and advised him of the delay. He indicated he would wait. When I advised him of the delay he indicated he had another pickup. I also told him I would notify the office of the delay. He then indicated he would wait but he did not he left me 6. The driver waited 10 minutes more and left me which did not give me an opportunity to book with your company for a change in the pickup, so I got screwed out of my money and the ability to change to a different driver. 7. The driver got paid, his action prevented a reasonable charge to an another driver. The drive used the rules to his advantage. So screw over the foreign customers. It’s all about the dollars, not the service and you are stranded. Buyer beware, use someone else. On a positive note I used this company to transport me to the ship for the cruise. It was perfect. The driver arrived early and was very attentive. Linda Infinity Cruise ship,”

Helpful Report

Posted 1 year ago

Hi Linda! Sorry to hear of what happened during your transfer in Athens. We know that you were able to speak to our Support team and explained to you over the phone of what happened at that time. We understand that this experience might have left a negative impression, but we hope you can grant us another chance to make it right. Our Complaint team will reach out to you as soon as possible to assist you regarding this. Thank you for letting us know and for bringing this to our attention.

Posted 1 year ago

“Welcome Pickups offer a great service. Will definitely use them again.”

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Posted 1 year ago

“Both pick ups cancelled last minute leaving 8 people very stressed and disappointed. Totally out of order with cancellations at 10pm for a 7.30am pick up! Outraged”

Helpful Report

Posted 1 year ago

Dear traveler, we want to apologize for the cancelation of your transfer as we understand the inconvenience it caused. Please reach out to hello@welcomepickups.com so our support team can provide you with additional assistance.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Our driver was fabulous and very welcoming. Was at the gate for our arrival and car was waiting very close by. Will use them again.”

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Posted 1 year ago

“Muito bom serviço. Muito amigável. Recomendo este serviço”

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Posted 1 year ago

“He was very nice he emailed to let us know he was at the airport. And to let me know where to be.”

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Posted 1 year ago

“My driver Jacques Armel Owoudou Mbala is the most reliable and kind driver I’ve ever experienced. I accidentally booked the wrong station for my elderly parents travelling alone - but he still drove to collect them and took them safely to the hotel. It’s rare and special to be so wonderful! Thank you!!!!”

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Posted 1 year ago

“Everything was perfect”

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Posted 1 year ago

“Très bon service à l'aller comme au retour. Il est dommage que la demande de visite de Rome by night n'ait pu être honorée.”

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Posted 1 year ago

“Excellent reliable service provides a photo of the driver along with name and WhatsApp details to contact if necessary.”

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Posted 1 year ago

“très pratique et fiable”

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Posted 1 year ago

“The driver in Barcelona scammed us and likely stole our bag. There were 2 bags to be loaded, he told us to get in the van that he would load the bags. We got to the airport and one bags was not there. He was either completely incompetent or he scammed us and left it behind for a partner to pick up. There was no other person on the sidewalk.”

Helpful Report

Posted 1 year ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify what happened. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 1 year ago

“einfach nur gur und unkompliziert! Jedes Mal!”

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Posted 1 year ago

“Excellent service! I highly recommend this.”

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Posted 1 year ago

“Great service !”

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Posted 1 year ago

“Our driver was on time (in fact a little early), he helped with our luggage, was friendly and delivered us to our cruise safe and sound!😁”

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Posted 1 year ago

“Really professional with time and communication skills that make me feel convenience to go to Paris”

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Posted 1 year ago

“Driver was prompt and accomodatingnwith pick up as there was a confusion with pick up point as we had different cruise terminals in Barcelona.”

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Posted 1 year ago

“On Friday 7th July Nikos picked us up from Piraeus Port in Athens . Our ferry was over an hour late and he waited . I was very close to missing my flight to Crete but he waited outside the Port which meant he avoided the traffic jam and all the cars coming off the ferries . He drove skilfully across Athens to the airport and got there in time to make my flight. I was so grateful to him as I would have had to stay over night in Athens at more cost and lost a night in Crete . A fantastic service and would not hesitate to use Welcome Pick Ups again …..a massive thank you to Nikos .”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,347 reviews