Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,351 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a group of three women, friends from Iceland that where in Barcelona on a conference. Two of us have impairments and need special assistance. Our driver was very helpful, considered and nice. He took very good care of us and we felt in safe hands. He was also nice to talk to and gave us interesting information about Barcelona on the way and we enjoyed very the ride.”

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Posted 1 year ago

“Great service, lovely driver”

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Posted 1 year ago

“Awesome service with fantastic communication. Our driver was Ricardo 10 ⭐️”

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Posted 1 year ago

“Il mio aereo aveva un ritardo di quasi tre ore. Al mio arrivò a Casablanca ho potuto contattare per whatsapp con l’autista che è comunque venuto a prendermi in aeroporto. Servizio impeccabile.”

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Posted 1 year ago

“Good service thank you”

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Posted 1 year ago

“Efficient, professional and friendly service. Alvaro was great. Very punctual and friendly. The car was very clean with a nice smell and the air condition in the heat of Granada was a bless. Great ride. Will use again definitely.”

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Posted 1 year ago

“Everything went perfect!Thank you Furkan!”

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Posted 1 year ago

“Money grabbing company. I made a round trip reservation (trips 3 days apart) but had to cancel within 5 hours. They charged me for both trips. I understand they would charge me for the first lag of the trip (since it was too close to the time) but to charge me for the second lag which was 3 days away was absurd. Will be filing dispute through my bank”

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Posted 1 year ago

Hi there! Sorry to hear about the cancellation. I understand that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the policies regarding cancellation. Your feedback is important to us. Our Complaint Team will reach out to you as soon as possible to assist you further regarding this. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 1 year ago

“The booking very easy and straightforward. They were flexible and accommodating when flight was delayed. Driver very helpfull and friendly.”

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Posted 1 year ago

“Raj was great watched our flight and adjusted for the late arrival and when I called him to inform him that the customs only one agent he was super patience and waited for the authorities to process our passports. Just a pleasure having Raj for a driver.”

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Posted 1 year ago

“Awesome service with fantastic communication. Our driver was Ricardo 10 ⭐️”

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Posted 1 year ago

“O firma serioasă, o recomand cu încredere”

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Posted 1 year ago

“Transfer from Naples Airport to my B & B in Naples on September 3, 2023. Aniello was fantastic! Courteous, kind, and gave me so many hints about Naples. The driving was very safe and the whole process was smooth. Great communication, especially because my plane was a bit late, so it was nice to know he was still waiting and where. Thank you Aniello for your impeccable service!”

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Posted 1 year ago

“Everything was perfect”

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Posted 1 year ago

“thank you 🙏🙏”

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Posted 1 year ago

“Excellent service again. We have used Welcome Pichups before and cannot fault them.”

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Posted 1 year ago

“We had a wonderful experience with Daniela Pantane. She was prompt, efficient, and charming. Never a concern and we were so impressed with her that we canceled our original booking with another company for a pick up the next day, and booked with her right then. I would highly recommend them and wouldn’t hesitate to use them for private tours as well as transportation. Thank you Daniela! Kristi and Gary”

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Posted 1 year ago

“sito consigliatissimo...Angelo super gentile benché arrivati con 2ore di ritardo. grazie 1000”

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Posted 1 year ago

“Thank to Welcome pickups for their service. Our flight was delayed but it was no issue for the pickup service. Upon our arrival into Casablanca, we were informed of where to meet and the driver was very friendly and welcoming. The car was clean and spacious. The driver assisted with the bags. I would recommend the service to others. Many Thanks. Andrew.”

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Posted 1 year ago

“the driver used google to check flight status which was delayed but not updated on google , we have arrived the airport but no one was there , I while booking you asked for flight number and we give this means you have to check flight status from company website not from google . out flight was delayed and we lost our money in this non professional company and when I contacted the driver he said that he left Madrid airport and if we want transfer we need to pay more and at the end we took a normal taxi which was 10 euro cheaper than the amount we paid for this company, the way of communication for them is wapp which is not convenient as sometime you have no internet”

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Posted 1 year ago

Apologies for the inconvenience due to the flight delay and communication. Your feedback is valued. Our Complaint Team will assist you further please kindly email us at hello@welcomepickups.com to help us address your concerns. Thank you for your input.

Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,351 reviews