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Welcome Pickups Reviews

4.9 Rating 6,347 Reviews
97 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,347 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous
Anonymous  // 01/01/2019
Good service thank you
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Posted 1 year ago
Efficient, professional and friendly service. Alvaro was great. Very punctual and friendly. The car was very clean with a nice smell and the air condition in the heat of Granada was a bless. Great ride. Will use again definitely.
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Posted 1 year ago
Everything went perfect!Thank you Furkan!
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Posted 1 year ago
Money grabbing company. I made a round trip reservation (trips 3 days apart) but had to cancel within 5 hours. They charged me for both trips. I understand they would charge me for the first lag of the trip (since it was too close to the time) but to charge me for the second lag which was 3 days away was absurd. Will be filing dispute through my bank
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Posted 1 year ago
Hi there! Sorry to hear about the cancellation. I understand that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the policies regarding cancellation. Your feedback is important to us. Our Complaint Team will reach out to you as soon as possible to assist you further regarding this. Thank you for taking the time to leave a review and for bringing the above to our attention.
Posted 1 year ago
The booking very easy and straightforward. They were flexible and accommodating when flight was delayed. Driver very helpfull and friendly.
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Posted 1 year ago
Raj was great watched our flight and adjusted for the late arrival and when I called him to inform him that the customs only one agent he was super patience and waited for the authorities to process our passports. Just a pleasure having Raj for a driver.
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Posted 1 year ago
Awesome service with fantastic communication. Our driver was Ricardo 10 ⭐️
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Posted 1 year ago
O firma serioasă, o recomand cu încredere
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Posted 1 year ago
Transfer from Naples Airport to my B & B in Naples on September 3, 2023. Aniello was fantastic! Courteous, kind, and gave me so many hints about Naples. The driving was very safe and the whole process was smooth. Great communication, especially because my plane was a bit late, so it was nice to know he was still waiting and where. Thank you Aniello for your impeccable service!
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Posted 1 year ago
Everything was perfect
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Posted 1 year ago
thank you 🙏🙏
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Posted 1 year ago
Excellent service again. We have used Welcome Pichups before and cannot fault them.
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Posted 1 year ago
We had a wonderful experience with Daniela Pantane. She was prompt, efficient, and charming. Never a concern and we were so impressed with her that we canceled our original booking with another company for a pick up the next day, and booked with her right then. I would highly recommend them and wouldn’t hesitate to use them for private tours as well as transportation. Thank you Daniela! Kristi and Gary
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Posted 1 year ago
sito consigliatissimo...Angelo super gentile benché arrivati con 2ore di ritardo. grazie 1000
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Posted 1 year ago
Thank to Welcome pickups for their service. Our flight was delayed but it was no issue for the pickup service. Upon our arrival into Casablanca, we were informed of where to meet and the driver was very friendly and welcoming. The car was clean and spacious. The driver assisted with the bags. I would recommend the service to others. Many Thanks. Andrew.
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Posted 1 year ago
the driver used google to check flight status which was delayed but not updated on google , we have arrived the airport but no one was there , I while booking you asked for flight number and we give this means you have to check flight status from company website not from google . out flight was delayed and we lost our money in this non professional company and when I contacted the driver he said that he left Madrid airport and if we want transfer we need to pay more and at the end we took a normal taxi which was 10 euro cheaper than the amount we paid for this company, the way of communication for them is wapp which is not convenient as sometime you have no internet
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Posted 1 year ago
Apologies for the inconvenience due to the flight delay and communication. Your feedback is valued. Our Complaint Team will assist you further please kindly email us at hello@welcomepickups.com to help us address your concerns. Thank you for your input.
Posted 1 year ago
Pünktlich, kompetent, zuverlässig
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Posted 1 year ago
Excellent service and communication from start to finish. Our driver gave us some great tips on the islands we are visiting. Would recommend 100%
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Posted 1 year ago
Comfortable and safe ride with Antonio. Easy to use and very useful.
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Posted 1 year ago
Very good app and i am using second time no hide charge good drivers I am recomend 5 star app thank you
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Posted 1 year ago
Welcome Pickups is rated 4.9 based on 6,347 reviews