Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. On time, extremely helpful. Very nice man.”

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Posted 1 year ago

“We had the same bad experience twice within 6 months! We booked a tour in Edinburgh,after confirming and receiving the payment they informed us that the trip will be canceled. The same incident happened in Budapest and not only they took the payment and never assigned us a driver, we had to call them on a Greek line (that was the closest destination they have support line) and find out that our trip was canceled under the excuse that they didn't have an available driver. That conversation took place 1h prior to the trip, which is unacceptable since we lost our time. Since they are understaffed and don't have the adequate sources they shouldn't preauthorise credit cards until the driver is assigned. I don't recommend it unless you have time to lose.”

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Posted 1 year ago

Hello EB, we apologize for the experience regarding your ride, if you can find the time please reach out to our complaint team at hello@welcomepickups.com in order for them to take a deeper look and assist you the best way possible. Thank you for your review.

Posted 1 year ago

“Arrived on time for both airport and hotel pick up. Child’s car seat provided. Friendly reliable drivers. Would definitely use again.”

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Posted 1 year ago

“Driver was on time, friendly and great service all around. 100% will use again. I travel a lot and did not know of them. But I found them very useful for myself. 5 stars from me.”

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Posted 1 year ago

“Driver is on time and friendly!”

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Posted 1 year ago

“I booked an order to be picked up at Charles de Gaulle airport on April 13, 2023. I received a confirmation that said April 14, the day after I arrived. I tried to contact Welcome Pickups several times. I tried sending an email but it came back that it was automated and could not be sent. I tried calling the customer service number but nobody answered and nobody called me back when I left a message. I even tried to call the number in Paris which turned out to be a dead number.”

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Posted 1 year ago

Hello Joy, we are sorry to hear of the experience you had, please reach out to our team at hello@welcomepickups.com providing them the transfer number and they will be more than happy to assist you. Thank you for reaching out.

Posted 1 year ago

“easy, comfortable and nice driver”

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Posted 1 year ago

“Our pick up with Antonio was excellent. Our flight was late and he waited for us”

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Posted 1 year ago

“Great service! Our driver Demetrios was excellent. Gave us lots of tips on places to visit during our stay. First class!”

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Posted 1 year ago

“This company is only working on scams, don't believe it and lose your money, it's a complete lie”

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Posted 1 year ago

Hi Tayfun! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 1 year ago

“We used welcome pickups in Croatia and Greece in 2022 - excellent service from airports to airports and from ferries...always a friendly driver there waiting for us”

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Posted 2 years ago

“Unbelievable experience with the drivers of Luxury Transfers professional chauffeurs”

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Posted 2 years ago

“Great service. Friendly and kind driver. On time. We will use this service again.”

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Posted 2 years ago

“Great service. Friendly and kind driver. On time. We will use this service again.”

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Posted 2 years ago

“Short version: Welcome Pickups contracts to various car companies and does not verify they can fulfill the reservation (specifically a car seat) requiring the customer to alert them, they fail to make another booking, cancel the ride leaving you stranded in a strange place, forcing you to take a taxi with no proper safety equipment for your infant. Long Version: We used welcome pickups for our trip to Rome that required 4 rides, and the last one left us stranded in New York. We needed to transfer between Laguardia and JFK for our connecting flights, and this worked fine on the way to Rome, we made it to JFK in time and got on our flight to Rome. However the return trip was a different story. We had booked the pickup a week in advance and were notified of our driver and information several days in advance. The afternoon before our flight, a car company messaged me directly on WhatsApp asking if we have a car seat for tomorrow's ride because they don't provide any...once I confirmed they were contracted by Welcome Pickups I told them no we do not, that is precisely why we booked welcome pickups, why would you accept a contract you cannot fulfill? I contacted Welcome Pickups support, was told they would investigate and received a call back from a different person about an hour later. They recognized the issue and said they require all contractors be able to meet their minimum requirements....yet they don't seem to do anything to verify this. In addition the contracted car company said they notified Welcome Pickups in advance that they cannot provide a car seat, but they did nothing. Welcome pickups support said they would get us a different car company reserved and not to worry. The next morning we still had not had a driver assigned so I called again and was told we would have an email with the information in about an hour. It seems to me the issue was resolved; they just needed to send us updated driver information. We boarded our international flight to JFK thinking all was addressed. Once we land I notice I have an email simply saying your ride is cancelled there are no drivers available, sorry, here is your refund and a $20 coupon. So here we are in a airport we're not accustomed to, that no longer has shuttles to Laguardia, with no private cars w/ car seats available, and had to take a NY Taxi just holding on to our infant praying we didn't get into an accident. ”

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Posted 2 years ago

Dear Bobby, Thank you for taking the time to leave a review and to bring this most important issue to our attention. It's truly disheartening to hear of your poor experience. This is not in line with the core values of Welcome Pickups since the safety and comfort of our customers and their family is of a top priority to us at Welcome. Please be assured that this does not reflect our service standards and therefore we have followed up the situation internally. Upon investigation of your case we found the email that you sent to us regarding the issue once the company reached out to you and rest assured that a member of our Customer Care team will email you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts and feedback. We apologise once again for this poor experience and as previously mentioned one of our representatives will follow up with shortly. Looking forward to discussing the case in detail.

Posted 2 years ago

“Excellent, reliable option for transport. We will definitely use Welcome Pickups again, and will recommend the service to our travelling friends.”

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Posted 2 years ago

“I don’t mind paying a little more but when you gouge for any extras. But if you have a problem try to contact someone. Had a trip booked for 2 people added 4 more for a 29 minute drive. The price went from about $50 Canadian for two to an extra $115 more that’s a problem. Than try to get in contact with someone, good luck Would I use the again NO I do not blame the drivers”

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Posted 2 years ago

Hi there! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Booked welcome for our recent trip to Rome (airport transfers) Seamless collection from start to finish, polite efficient drivers, cab spotless. Would highly recommend.”

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Posted 2 years ago

“Great experience, Carlos was a super driver! Very kind, flexible and provided us with helpful information!”

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Posted 2 years ago

“Paris very good. Toulouse they have cancelled”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,366 reviews