“No returns instructions in the parcel. Slow response to emails.
Didn't refund until 20 days after parcel was signed for.
They have a good range, but not sure I'd buy here again...”
“I have not yet had a email about my order whe I order it it said I would get my order Thursday or Friday this week and not had my order so not very happy”
“Order not delivered on time despite paying for next day delivery. Also no answer at Customer Support. Unfortunately not impressed with the service, hopefully I'll be pleased with the wellies, if they arrive...”
“Bought these for my granddaughter and they arrived this morning. Obviously they were not checked before sending as one of the feelers is moulded onto the wellie. Will have to be returned and we needed them for her birthday next week. Can you send a new pair ASAP.
Regards
Disappointed.”
“Less than am hour after I ordered I emailed to ask for the invoice to be removed from the package as it was a gift. I was told it was too late. Poor service.”
Hi,
We are very sorry about that and of course it can be returned if you haven't done so already. Alternatively if you wish to keep it we can offer a discount.
Thanks,
Lee
“Although these wellies arrived quickly and were a good fit I was very disappointed to find they were faulty and I had to return them. They had a big ridge under the heel inside the right boot which I feel Aigle quality control would have picked up at manufacture and they should not have been offered for sale as perfect.”
We are sorry about this. I agree it should have been picked up at manufacture. Unfortunately we are not able to inspect every item we buy. I trust the return was dealt with promptly. Thanks Lee
