“These are fixed lights,not flashing. They are quite thin. I thought it would be the thick rope lights but these are more like tree lights attached to the plastic surround. Still work great and look good. Purchased these when on offer so for just over £17 you can't really complain.”
“I can’t recommend this company highly enough. Items were well packaged and dispatched quickly. Correspondence was great. I had an occasion to use the chat. I didn’t have the item number and wanted to know the type of plug the item had. The operator took the time to find both the item and plug information in a very polite and professional manner. 5+++++”
Thank you so much for your kind words! We're glad we could deliver within 24 hours and that you’d recommend us. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
“Got an XL bow for my Christmas tree. Whilst the bow is stunning and quality of the fabric is great I think it may be faulty? The back part of the bow one side has a lot more fabric sticking out meaning it looks really weird as the right side you can barely see the back part of the bow and the left is so long. Unfortunately I didn’t notice until I’d taken it out the package and put it onto my tree. I’ve managed to tuck some of the excess fabric behind but you can still notice slightly. Fast delivery.”
Thank you so much, Christina! We’re thrilled the bow topper looks lovely and that you’re happy with it and the lights. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Deirdre! We're thrilled your delivery arrived quickly. If there's anything else you need, we're here to help. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
“I have purchased many items through Werchristmas and have always been happy with my products, until now. I bought the Craford 7ft Prelit Christmas tree and have only used it once as I was in hospital the 1st year. I put it up for the 2nd time yesterday to find out that the top part won't light up. I've contacted Werchristmas who will not help as it's out of warranty. You get a 3 year warranty with purchases now but when I purchased, it was only a year. I would expect to get more than 1 use out of an Xmas tree that retails at over £300. This has ruined our Xmas, we are struggling financially and now we have a half lit tree. I would not recommend them after this poor experience.”
Hi Susan,
I’m really sorry this has happened. This isn’t the experience we want for such a purchase. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
“I have purchased many items through Werchristmas and have always been happy with my products, until now. I bought the Craford 7ft Prelit Christmas tree and have only used it once as I was in hospital the 1st year. I put it up for the 2nd time yesterday to find out that the top part won't light up. I've contacted Werchristmas who will not help as it's out of warranty. You get a 3 year warranty with purchases now but when I purchased, it was only a year. I would expect to get more than 1 use out of an Xmas tree that retails at over £300. This has ruined our Xmas, we are struggling financially and now we have a half lit tree. I would not recommend them after this poor experience.”
Hi Susan,
I’m really sorry this has happened. This isn’t the experience we want for such a purchase. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
Thank you for sharing your thoughts, Adam. We’re glad you found it affordable and that it’s okay overall. If there’s any way we can make it closer to what you hoped for, please let us know and we’ll be happy to help with suggestions or alternatives.
Kind regards,
Team WeRchristmas
