“I paid for it and I never received the wreath. I'd like to say it was lovely, but I can't. Ive emailed werchristmas and ive heard back that they sent it and told me that I will receive it. The courier company said it was to big to ship and to go back to werchristmas, which I have done and asked can I have a replacement, but have heard nothing back so far the customer service is not the best and I do hope I receive the wreath in good time for Christmas, but I'm not keeping my fingers crossed. Overall I don't think I'll be buying anything from werchristmas ever again. Poor service”
“Nice shape, branches are a bit loose, a couple of the sections with the nèedles on fell off. The box was damaged and one of the protector caps was split”
“Very pretty garland, unfortunately the length wasn’t right for my needs & had to return it.., There was no problem with the return, very easy, & I would say this is a very good company to deal with.. I would definitely buy from WeRchristmas again.. Great customer service.. & good quality goods at a fair price..”
“An absolute disgrace.
Sent me half a tree and (a) they only sent me half of it and (b) I’m being expected to pay for returning it, even though it’s faulty.”
“Having put my brand new snowflake lights in my window yesterday they looked amazing, tonight I switched them on , they worked for 2 hrs and are now not working!! Very unhappy.”
“Tree arrived broken (lights) they want me to send tree back before sending a replacement and leaving my children without a tree at Christmas DISGUSTING SERVICE.
The latest is they cannot collect the tree from my property and I have to get a 7Ft tree back to a depot. I have explained on multiple emails that this is not possible as I have no means of getting the tree to a depot.
Please if you have any disabilities or no means of transport do not use this company as they will happily take £290 of your money but not offer any options for vulnerable people getting the tree back to them.
They make the returns process almost impossible so that people just don’t and they score for the money.
Still waiting on a call back from a supervisor……….”
“The middle tree lights do not work and I am stuill awaiting a response from you to replace or collect the tree which I would prefer as its too late now to put up.”
