“Tree purchased but sent without a stand. Emailed and received very prompt reply and stand put in post and received within a couple of days. However, stand was not the correct size so seemed to have been dealt with in haste. Emailed to complain and rectified very promptly and given a partial refund. Overall very prompt customer engagement and I'm glad I had plenty of time to await full resolution.”
“Was advised these cables would work when id shown the guys the connections on the chat box, and clearly there weren't. Unsure of why they use the chat box because most of them are unable to help”
“Honestly mediocre quality but very heavy trying to get this straight on a tree was a fail. Ended up using it as just decoration in the house not made for the top of a tree.”
“Unfortunately some of the bulb covers were missing from all 3 strings of lights we purchased. They were loose in the box, but when we lifted the strings out of the box more covers fell off. We tried just pushing them back on but they fell off again. WeRchristmas dealt with the complaint professionally and we returned the lights for credit. Hopefully this was a 'one-off' batch problem but we didn't want to risk it again so didn't find our how replacements would have faired.”
“The garland is beautiful and much admired by friends and family. Customer service dealt with my query very promptly and satisfactorily.
I wouldn’t hesitate to purchase from WeRchristmas again and would definitely recommend to others.”
“Bought this for my mother and put it up, it’s fantastic and looks just like a Christmas Tree.
Wanted to buy a bigger one myself but too late, just fab and great service.”
