“The tree is good. The patterns are good but could be better. The timer doesn't work properly. When I set the 8 hour timer it turns the tree off after 8 hours but it doesn't turn back on so I can't use the built-in time as a recurring timer. I have had to put it on a time clock. Mode 1 button has different patterns, but mode 2 only has one pattern only so I can't see the point of the button. I have had to put guy ropes from the top as it's very unstable in strong wind. Also if I set a pattern on a certain speed. When I turn the tree off and back on it reverts back to full fast speed flashing even though the instructions say it has a memory to remember the last pattern and speed. Maybe mine has a faulty controller, but I can't fully tell. Like I say it's nice, but could be better. Still glad I purchased it.”
“If I could give zero stars, I absolutely would.
I ordered a tree that turned out slightly smaller than expected, so I placed a second order for the same tree in the larger size, paying for next day delivery. I then wasted an entire day waiting for it, only for nothing to arrive. When I contacted customer support, I was casually informed that there was a “known issue” with Parcel Force that would delay deliveries - something they knew about but never bothered to tell customers. They couldn’t tell me the length of the delay, or even if my order would ever arrive.
Since this was a time critical purchase, I asked for a full refund. They refused. I was told I had to wait for the parcel to eventually show up (at some unknown time), reject it at the door, and only then would they consider issuing a refund. Jude, the representative I was dealing with, was shockingly unprofessional - using emojis while handling what was clearly a formal complaint. When he escalated the issue to his supervisor, Morgs, I expected some competence. Instead, I got the exact same dismissive attitude and a repeated refusal to refund a product they couldn’t even confirm where it was or when I could expect delivery
By this point, a week had passed, and Parcel Force informed me they had never even received the parcel. No tracking, no location, no update - nothing.
Then, on Tuesday, I received a text saying the item was “out for delivery.” I waited in again all day, only to receive a message at 7pm claiming my address was “unknown” and the parcel was being returned to the sender - this, despite them successfully delivering the first tree to the exact same address days earlier.
The next day, I received a notification saying the parcel had been “delivered.” The photo showed a tiny 30cm box dumped in my garden - absolutely not a 7-foot Christmas tree. I sent the photos to WerChristmas. Unsurprisingly, no response. Again. When I got home it was some perfume that my other half had ordered from boots - not my Christmas Tree.
This company is an absolute shambles. The customer service is appalling-— evasive, unprofessional, and seemingly untrained and uneducated. I will almost certainly have to raise a chargeback with my bank, as WerChristmas appears determined to misquote consumer rights and hide behind outdated laws to justify hanging onto over £400 for a product that is either missing, misdelivered, or never dispatched in the first place.
I genuinely cannot express strongly enough how much you should avoid this company at all costs. Save yourself the stress, the wasted time, and the battle to get your own money back.
The picture is my '7 foot Christmas tree' that has been left in a safe pace”
“Rubbish service. Ordered with transformer in stock on website. 2nd order to be cancelled for no reason. Still sent the transformer for the lights they can’t provide. Don’t bother.”
“Great quality and looks fantastic on my stairs. The only thing it could benefit from is some ties to help secure it but otherwise absolutely no complaints. Would recommend.”
“Fast efficient service & delivery.
Great product too,the lights are stunning & look amazing.
Would definately recommend.
Great price too !! Thank you.”
