Thank you so much, Kayleigh! We’re thrilled you think the garland is absolutely stunning. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, Kendra! We’re thrilled it arrived quickly and was easy to set up. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your review! We’re thrilled you love your tree and would definitely recommend. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Hi there,
I’m really sorry to hear the product isn’t working. Please could you share your order number and a brief photo/video of the issue if possible with our support team? They’ll review your options and see what they can do to help!
Kind regards,
Team WeRchristmas
“I'm a returning customer & after waiting patiently for my new Merry Christmas silhouette to arrive Unfortunately part of the tubing didn't light up so was faulty!
I went on We R Christmas chat to arrange return & found the process very stressful as video evidence was required despite me providing several photos! Almost not believing me!
Eventually return was granted & am awaiting for my replacement although no further contact regarding my return or dispatch of my replacement.
I still have faith that Elliot will sort out my issue.”
Thank you for taking the time to share your experience and for being a returning customer. We really do appreciate your continued support.
I’m very sorry to hear about the issue with your Merry Christmas silhouette and that the returns process felt stressful. We understand how disappointing it is when something doesn’t arrive working as expected, especially when you’ve already taken the time to provide photos. Any additional checks we request are purely to ensure faults are logged correctly and that we resolve the issue as quickly as possible, not to cause doubt or added frustration.
I’m pleased to hear Elliott is already assisting you and please be assured your replacement is being looked after. We understand how important clear communication is during this process, and we appreciate your feedback as it helps us continue to improve.
Thank you again for your patience and for the trust you’ve placed in us. We’re confident this will be fully resolved for you very shortly.
Many Thanks,
WeRChristmas Team
Thank you so much for your review! We’re thrilled you’re happy with the quality and speedy service. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, John! We’re thrilled you’re happy with it and that the size and lights meet your expectations. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
“Really pleased with our purchase. Bought two 9 ft garlands as easier to put up. Came quickly and well packed. Prelit so no messing with lights. Very impressed with quality,beautiful.”
We’re really pleased to hear you found the item easy to assemble and that it looks lovely outside. In terms of the height, all of our items are measured from the base to the very top as positioned for display, but we do appreciate that it can sometimes appear shorter depending on placement or surroundings. Your feedback is noted and really appreciated.
Thank you again for taking the time to share your thoughts.
Kind Regards,
WeRChristmas Team
“I love the tree it looks great and realistic the only reason I gave 4 stars instead of 5 is because one the branches is a bit too loose and flops a bit so I’ve put at the back and I would have sent it back but that seemed to much hassle”
