“Light looks good but, Very poor company, paid £8. 99 for next day delivery.
It took 5 days to delivery. Company would not even give me a partial refund on delivery. When the product finally turned up it was bent in the box st the box is too small for the item that was delivered. Would not recommend this company or ever use them again.”
Hello Gye,
Thank you for taking the time to share your experience. We are truly sorry to hear about the delays you encountered with your delivery and the condition in which your item arrived. We aim to provide efficient service and quality products, and it's clear we fell short in your case.
Your feedback regarding the delivery and packaging is important to us, and we will address this internally to prevent similar issues in the future. If there’s anything more we can do to assist you please reach out to us directly.
Best wishes,
The WeRchristmas Team 🎄
Hi Michelle!
Thank you so much for your amazing review! We’re thrilled to hear that you found our product absolutely gorgeous and that the delivery was quick. Your satisfaction is our top priority, and we can't wait to welcome you back for your next order!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Jules!
Thank you for your amazing review! We're thrilled to hear that you're loving your gorgeous full garland. Your appreciation truly inspires us to keep bringing the best to our customers.
Warm regards,
The WeRChristmas Team 🎄✨
“Ordered the 7ft pre lit Christmas tree. It was lovely just like picture. Easy to install and looks amazing. Delivery was quick and package received with no problems. Will definitely be using the website again”
Hi Janette!
Thank you for your fantastic review! We’re overjoyed to hear that you loved the 7ft pre-lit Christmas tree and found it easy to install. It’s great to know that your delivery was quick and hassle-free! Your support means a lot to us, and we can’t wait to welcome you back to our website soon.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Siobhan!
Thank you for your fantastic review and sharing such a beautifully decorated tree! We’re thrilled to hear that you love your purchase! Your happiness is what we aim for and it's wonderful to know we hit the mark.
We can’t wait to assist you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Amanda!
Thank you for your fantastic review! We're thrilled to hear that you received your order so quickly and that you love the wreath. Providing excellent service and great products at good prices is what we aim for and your feedback truly brightens our day!
We can’t wait to assist you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Sharron!
Thank you for your thoughtful review! We're so glad to hear that you enjoyed your purchase. We appreciate your feedback about the slow flashing lights and will certainly take it into consideration for future designs.
We hope to see you back soon!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Janet!
Thank you for your lovely review! We're so happy to hear that our decorations look beautiful on your banister. It’s great to know they’re adding to your Christmas spirit!
We appreciate your support and we can’t wait to assist you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hello Darren,
We’re truly sorry to hear about your experience with our customer service. We strive to provide the best support possible after a purchase. Your feedback is important to us.
We appreciate you taking the time to share your thoughts. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best wishes,
The WeRchristmas Team 🎄
Hi Lynn!
Wow, thank you for the amazing 5-star review! We're absolutely thrilled to hear that you love your slim pre-lit snow flocked Christmas tree and that it’s receiving lots of compliments! Your satisfaction is our top priority and your feedback truly brightens our day.
We can’t wait to assist you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Samantha!
Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with the lights and that they’re perfect for your tree. It’s wonderful to know our products are making your celebrations brighter!
We appreciate your support and look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Victoria!
Thank you for your amazing review! We're so happy to hear that we never disappoint you with your purchases. Your continued trust in us is truly appreciated and keeps us motivated to maintain our high standards.
We can’t wait to assist you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hello Kevin,
Thank you for your feedback. We're glad to hear the item looked lovely, but we're genuinely sorry to learn that the light didn't work. Your experience is important to us, and we want to ensure all our products meet your expectations.
If there's anything we can do to assist you with this issue, please don’t hesitate to reach out on support@werchristmas.co.uk.
Best wishes,
The WeRchristmas Team 🎄
“I have bought a few items from this company over the years and been very happy with them until now.
I put the lights out and after a week or so they stopped working, contact customer support very pleased with the first person asked for photos I sent them, they sent out a new power pack that did not work either as I tried it with another set I had bought previously. I also bought some reindeers that after a few days stopped working again asked for photos so I sent them a new power pack got sent to me and that did not work either. Contacted customer support again and my reply was the items (both lights and reindeers) are out of stock so we have refunded your money. On checking the website there was still lights in stock but no reindeers, so was this just laziness on behalf of the customer service adviser who knows but I was very disappointed and will think twice about shopping there again.
But kalmar prevailed bought a knew plug for them off ebay and both lights and reindeers are working.”
Hi Martin!
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered with the lights and reindeers. We aim to provide quality products and seamless support, so it's disappointing to learn that we fell short this time.
We appreciate your feedback regarding the stock situation and we will certainly look into this to ensure better communication moving forward. It’s great to hear that you managed to resolve the issue with a new plug and we hope you continue to enjoy your decorations!
We value your loyalty and hope to regain your trust in the future. Thank you for your patience and support.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Carol!
Thank you for your amazing review! We’re thrilled to hear that you consistently receive great service from us and that everything has been smooth with your orders. Your support motivates us to maintain our high standards!
We look forward to serving you again in the future :)
Warm regards,
The WeRChristmas Team 🎄✨
Hi Julie!
Thank you for your glowing review! We're so happy to hear that you love the design and sparkle of our Christmas tree topper. Battery power indeed adds a great touch of convenience! Your satisfaction is our top priority and we're thrilled that you found the perfect addition to your Christmas décor.
We can’t wait to assist you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Nicoleta,
Thank you for sharing a picture of your tree beautifully decorated. We really do love to see our customers pictures of our products. We hope you enjoyed your Christmas and thank you for shopping with us.
The WeRChristmas Team🎁🎄
