Hello Scott,
Thank you for taking the time to share your thoughts with us. We're sorry to hear that your experience was disappointing. Our goal is to provide products that bring joy during Christmas time and we regret that we fell short this time.
If there's anything specific you'd like to discuss or if you need assistance, please reach out to our customer service team on Support@werchristmas.co.uk. We value your feedback as it helps us improve for the future.
Best,
The WeRChristmas Team 🎄
“Some of the items I could not use a little string of house lights were broken on arrival and the tree ‘ topper was far too heavy to use so it was also not used . The communication re’ delivery was non existent I had to continually email to ask for updates so not a great first experience .”
“Wrong product received. No offer of a replacement. Item returned 3 days ago but as yet not even received an acknowledgement. Hoping for a speedy refund but not over optimistic.”
“I was sent the wrong item. Had to "jump through hoops" to send it back.
Will not use this company again. The first place we took the parcel to for return said the label was wrong which WeRchristmas had sent. The second place said it was ok. A lot of stress for an item which was sent incorrectly. A correct item was sent but no notice of it being delivered was received. Rubbish”
“Beware if you order gold!! This is not gold! The colour is more silver. I queried this and was told it was gold. It might say gold but the colour is not. Do not buy the colour gold.”
“I received a pre-lit spiral decoration after reasonable time. However it was not as advertised on the website. It was white not copper. I contacted the support team by email 3 times with no response. I rang once only to be told that the agents were engaged and the phone call was terminated by them. I wish I had read these reviews before!!”
