“Having put my brand new snowflake lights in my window yesterday they looked amazing, tonight I switched them on , they worked for 2 hrs and are now not working!! Very unhappy.”
“Tree arrived broken (lights) they want me to send tree back before sending a replacement and leaving my children without a tree at Christmas DISGUSTING SERVICE.
The latest is they cannot collect the tree from my property and I have to get a 7Ft tree back to a depot. I have explained on multiple emails that this is not possible as I have no means of getting the tree to a depot.
Please if you have any disabilities or no means of transport do not use this company as they will happily take £290 of your money but not offer any options for vulnerable people getting the tree back to them.
They make the returns process almost impossible so that people just don’t and they score for the money.
Still waiting on a call back from a supervisor……….”
“The middle tree lights do not work and I am stuill awaiting a response from you to replace or collect the tree which I would prefer as its too late now to put up.”
“Lovely company to deal with. Easy to order. Item arrived quickly and well packed. I was kept up to date with order. Very happy. Highly recommended company.”
“The box arrived damp and torn before I even opened it. Inside, the garland was mouldy and had a strong smell of mould. While I did receive a prompt refund after raising the issue, there was no apology, explanation, or offer of a replacement, nor was there any attempt to ask how they could make things right. I would have expected better customer care and quality control.”
