Thank you so much for your delightful review, Ruth! We're so glad to hear that you think our little tree is fabulous! We hope it brings lots of joy and cheer to your holiday celebrations this season.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely review, Yvonne! We're delighted that you love the latte coloured baubles and appreciate the fast delivery. Your recommendation means the world to us, and we hope you enjoy decorating with them!
Warm regards,
Team WeRchristmas
Thank you so much for your wonderful review! We’re delighted to hear that you love the product and that our service met your expectations. We truly appreciate your recommendation and look forward to serving you again!
Warm regards,
Team WeRchristmas
“I bought a 3ft tree having shoes and hat . Good quality. It’s worth to buy but it came with one shoe! A bit weird . I emailed to company but still no answer! . I bought 2 dolls and a set of 12 of candles. Dolls are one boy and one girl and looks great but I haven’t tried the candles if they are working but still they look beautiful on the tree”
Hello Javad,
Thank you for your review! We're glad to hear you liked the quality of the tree and the dolls. However, we're truly sorry to hear about the issue with the missing shoe and the lack of response to your email. Your feedback is important to us, and we strive to ensure all our customers are satisfied. If you haven't received a reply yet, please reach out again; we're here to help!
Warm regards,
Team WeRchristmas
Thank you so much for your fantastic review, Paula! We're thrilled to hear that you found our product beautiful and a great value for money. Your satisfaction is what we strive for, and it’s wonderful to see our efforts appreciated.
Warm regards,
Team WeRchristmas
Thank you for sharing your wonderful feedback, Paulenek! We're thrilled to hear that your daughter loves her gift and is excited to put it up. It warms our hearts to know our products are bringing joy to your family!
Best wishes,
Team WeRchristmas
“Customer service is shocking missing stake.......photos sent received ground pegs so yet again I try to contact back and forth to just receive message to stay we have already replaced no Werchristmas it's a stake not ground peg how does ground peg work”
Hello Viv,
I’m really sorry to hear about the mix-up with your order and the difficulties you’ve faced in getting the correct item. Our support team is currently working with you on this and we hope this gets amended!
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Thank you for your lovely feedback, John! We're delighted to hear you loved the item and appreciated our fast delivery and prices. Your support means the world to us, and we can't wait to welcome you back!
Warm wishes,
Team WeRchristmas
“I am still waiting for my return information after I was sent a faulty item , despite emailing several times.
As yet u no able to return and no refund .”
Hello Graham,
I’m truly sorry to hear about the inconvenience you’ve faced with your return and the faulty item. This isn’t the experience we aim to provide, and I understand your frustration. Please rest assured that we are looking into this matter and will get back to you as soon as possible with the information you need via our support platform.
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Hello Andrea,
I’m sorry to hear that your order hasn't arrived yet. We understand how frustrating this can be, and we're looking into it to ensure it gets to you as soon as possible. Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
We're delighted to hear you found everything absolutely beautiful! Your kind words truly inspire us to keep creating wonderful products.
Warm wishes,
Team WeRchristmas
“Only ordered once but wouldn’t again.
The quality of the product I ordered did not match with the pics online. Very cheap and a bit misleading tbh.”
Thank you so much for your fantastic review, Lorraine! We're delighted to hear you think our quality is great and our prices reasonable. Your feedback means the world to us and motivates us to keep providing the best for our customers!
Warm wishes,
Team WeRchristmas
Thank you so much for your lovely review, Pauline! We're delighted to hear that you loved your purchase and that the quality exceeded your expectations. Quick delivery is our goal, and it’s wonderful to know that we hit the mark for you!
Warm regards,
Team WeRchristmas
Hello,
I can see our team has raised an enquiry with the courier involved, we hope this gets sorted soon! Apologies for the delay as this is far from the service we want for our customers.
Thank you for your patience,
WeRChristmas Team
We're thrilled to hear you found us and enjoyed our decorations and ornaments. Your compliments on our delivery and pricing truly means a lot!
Warm wishes,
Team WeRchristmas
We're sorry to learn that it didn’t meet your expectations in size and that the sequins fell off upon opening.
Your feedback is invaluable and will help us improve in the future with product control.
Warm regards,
Team WeRchristmas
Thank you so much for your wonderful review, Charmaine! We're delighted to hear that you love how your tree, wreath, and garland turned out with our decorations. It sounds like your festive setup looks absolutely lovely!
Warm regards,
Team WeRchristmas
