We’re sorry to hear that your order hasn’t arrived yet and that you’re feeling disappointed, especially after having a good delivery experience with us last year.
We’d really like to look into this for you and see what’s causing the delay. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode, and we’ll be happy to check the status and help as quickly as possible.
Kind Regards,
WeRChristmas Team
We’re sorry to hear the item didn’t look as pretty as you expected compared to the images, and we understand your disappointment regarding the lack of a built in timer. Timer functions are always noted on the product description where included, but we appreciate that having to manually switch the lights on and off can be inconvenient.
Your comments have been noted and are helpful to us as we continue improving our product information and designs. If you’d like to discuss your order further or explore any options available, please feel free to contact our customer support team at support@werchristmas.co.uk
Kind Regards,
WeRChristmas Team
“Pre-lit tree whereby the wiring is faulty and doesn’t stay on. Complaint made and still awaiting a response nearly a week later despite repeated chases for a reply. Poor customer service.”
“If I had actually received the bag I would have been able to leave a review.
At this point I am still waiting for someone to give me an honest explanation as to where this is and when I will receive it
Hugely disappointed with the whole experience considering I had spent a fair amount on a tree with yourselves I would have thought you would have at least aimed to send out another bag asap.”
“Product (Christmas Garland) arrived well packaged and it’s a good product. The reason for the 2 stars is that I paid for one day delivery (£8.99) but arrived 5 days later. Still no answer after emailing their support department. (7 days)”
