“This is a total scam, the picture of their tree vs what actually arrived is completely different. The one that arrived is very sparse and its absolutely horrible. To top it all off, these guys make YOU pay for the return and wont even make a collection for this massive tree. I will never again buy from them and I suggest no one does.”
“The box didn’t arrive with all of the parts
After a long time trying to explain, it was finally understood that 3 of the 4 parts were correct and the middle of the tree missing
No replacement or support offered
Refund given
Left without a functioning tree and advised to dispose of a 12ft tree as they don’t do returns
That is a lot of plastic to landfill
Disappointed
Tree-less”
“Shocking company first sent me a Christmas tree with a section missing suppose to have a b c parts mine has part a and 2 x c parts then sent me another tree out with the b section not working so no lights at this point I'm so fed up with the stress so put a string of lights round it as it's my son first Xmas wanted it sorted lets say after spending 300 on a tree I won't be buying anything else company is rubbish”
“Unfortunately on this occasion I found the product to be very cheap in appearance and was plastic.
It was not rattan but the white plastic was designed to mirror a rattan design.
Returns easy- as was refund however I would not recommend this product unless you are happy with a white plastic tree skirt.”
“as a photographer , I repy on timely deliveries for my setups, and my esperince with this xmas garland has been nothing short of a disaster. I ordered it specifically for my xmas mini session, but its now 8 days late. and still dont have it. If you are a photographer or anyone needing decorations for a event I Highly recommend looking elsewhere. this experience has been incredibly disappointing.”
Dear Meire,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are truly sorry to hear about the delays you've encountered with your order. As a photographer, we understand how crucial timely deliveries are for your setups, especially during the busy holiday season.
We apologize for not meeting your expectations and failing to deliver your Christmas garland on time for your mini session. Your disappointment is completely understandable. We would love to know how we can make this right for you. Is there anything specific we can do to address your concerns or rectify this situation? Your satisfaction is important to us, and we want to ensure we improve moving forward.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Best regards,
The WeRchristmas Team
“They sell junk from China with what can only be a fake CE cert. I would advise anyone not to purchase anything electric from them if they value their home as I can only see them as a fire hazard.
I received a faulty transformer that was running extremely hot in a matter of minutes so hot that it burnt out the light selector in seconds! I contacted them about it and they said it was something I had done to cause this 🤣🤣 they are cowboys selling dangerous junk! Avoid at all cost.”
Dear Reviewer,
Thank you for sharing your concerns with us. We're truly sorry to hear about your experience and understand how frustrating it can be when a product doesn't meet your expectations, especially regarding safety.
We take quality and safety seriously, and we appreciate your feedback regarding the transformer. It's disappointing to hear that you felt your concerns were not adequately addressed, and we aim to improve our customer service moving forward. We always encourage our customers to reach out to us directly so we can better assist them with any issues.
Your experience matters to us, and we’d like to learn more about your situation so we can address your concerns appropriately. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve it for you.
Best regards,
The WeRchristmas Team
“I received my lights and to my surprise there was no adapter. When I went back to the website, it does state plug adapter not included ( which I had missed).
I’ve never bought any lights which do not come with a plug and quite frankly I feel ripped off, as the adapter is £6 which makes the lights more expensive than most. Very disappointed!”
Dear Reviewer,
Thank you for your feedback. We’re sorry to hear about your disappointment regarding the missing adapter for your lights. We strive to be clear in our product descriptions, but we understand how easy it can be to overlook details.
We appreciate your insight about the total cost when purchasing, and we’re always looking to improve our offerings. We hope you'll consider giving us another chance in the future. If there's anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The WeRchristmas Team
“I order some outside lights they came without a plug , when I tried to contact them no phone number only email they sent me a link to a transformer ( plug ) that was the wrong size . I was so very disappointed”
“Ordered a christmas tree £190 and was sent a tree skirt. I've contacted the company to find out if the tree is being sent out and when and I've heard nothing back. No contact telephone number to contact them.”
“Avoid at all cost . Phone number on invoice doesn’t exist. Will be reporting them to trading standards tomorrow as nothing has arrived- paid for two day express delivery.
Let’s hope trading standards sort them out and they are not allowed to con anymore of us. They never answer their emails.
I will be taking legal action to recover my money.”
“DO NOT ORDER FROM THIS COMPANY.
POOR QUALITY GOODS AND HAVE CONTACTED THEM FOUR TIMES TO RETURN GOODS AND THEY REFUSE TO REPLY. ABSOLUTELY DISGUSTING SERVICE.
AVOID! AVOID! AVOID!”
“Tree is not great at all - missing probably half of branches to look ok.
Many branches have been folded the wrong way - and when you flip them back in place they break.
No receipt
Too expensive to ship for returns.”
“I would give 0 stars if i could.
I have ordered many things and I received only 2 things. I haven’t received any decorations yet and i have sent them 5 emails and they are not responding! Awful unprofessional service with very high prices”
